My Verisure User Reviews

Name: My Verisure
Rating: 4.8 (941 reviews)

My Verisure

Securitas Direct

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience47.4% of reviews

Neutral6.6% of reviews

Negative experience46.1% of reviews

~ Based on 152 written reviews from the US App Store.

What users say

Summarized from real user reviews of My Verisure. Based on 941 reviews and a 4.8/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Utilities app.

Positive things

🚀Fast and useful
🔒Provides peace of mind
👍Easy to use
👍Convenient remote control
👍Quality service and installation

Negative things

🐛App crashes and freezes
🐛Unreliable app functionality
🐛Buggy updates
🐛Slow and unresponsive
🐛Incompatible with some devices
🐛Missing key features

Is My Verisure Safe?

My Verisure appears safe based on user ratings. AppsHunter Safety Score for My Verisure is 95/100.

This assessment is based on 941 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.5% of ratings point to a safe experience

1.0% of ratings suggest some concerns

2.6% of ratings point to a risky experience

~ Based on 941 App Store ratings for My Verisure.

Is My Verisure Legit?

My Verisure appears to be a legitimate app. AppsHunter Legitimacy Score for My Verisure is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Système très complet et rassurant

Premier système d’alarme, et je le trouve très simple, très flexible et très rassurant. J’ai pris un système duo qui me permet aussi de mettre en sécurité le studio de mon enfant. L’application permet de tout gérer de façon simple et efficace ou que vous soyez dans le monde. La pose est simple et rapide, le système ne dépendant pas de votre wifi et un anti-brouilleur étant intégré, il n’y a pas possibilité qu’un voleur le neutralise. Enfin, c’est un système qui part avec vous lorsque vous déménager. Je recommande +++++

LauCalPer

22 days ago

Response from developer

Cher Client, Merci pour votre retour positif ! Nous sommes ravis d’apprendre que votre expérience avec Verisure a répondu à vos attentes. Chaque jour, nous nous engageons à vous offrir un service de qualité pour garantir votre satisfaction et votre sécurité. Votre confiance est notre plus belle récompense. Anaïs, de l'équipe Service Client

Blocked my user in the middle of the night.

Blocked my user in the middle of the night and I am not able to disarm, recover or do anything. App password recovery is not working as the country prefix added automatically and I am not able to delete however in this format the app not accept it. Account recovery not works as it said app has already an associated user. Yesterday my app worked and just blocked my user. I am not able to log in, recover or reach any customer service in the middle of the night.

Update: customer service responded and solved the issue quickly

jggggrhduksen

a month ago

Response from developer

Hello, jggggrhduksen. To help us review what happened and assist you, please contact us via the chat in your app or on the website, send an email to atenciononline@verisure.es, or call our Customer Service line at 910121122. We would be happy to help. Best regards.

Parfait

Très bien, manque juste un peu d’explication par rapport au mode partiel qu’il faut configurer par rapport à l’application

Aurelien@34

2 months ago

Response from developer

Cher client, Merci d’avoir partagé vos impressions sur notre application. Vos remarques sont précieuses et nous les prenons en compte pour améliorer votre expérience sur notre application. Séverine, de l'équipe Service Client.

Terrible

This update broke my connectivity. I can no longer see the alarm status. If I swipe down to refresh it spins for about a minute then crashes. Have been putting up with having no control from my iPhone to set the alarm, or view status, for about a month. Verisure support were no help at all.

Jon12953563

2 months ago

Ruined by spam

Verisure has started sending useless notifications at the worst of times, and offers no way for me, the customer, to opt out of them. My only option is to totally disable notifications, which defeats the point of having the monitored system. I’ll now check competitors, as this is just bloody awful. What a terrible decision by Verisure.

BoothBees

2 months ago

My alarm

They are quick at responding when the alarm goes off

Andrew 56

2 months ago

Mode travaux

Je ne bois pas comment activer le mode travaux dans « réglage de mes éléments »

fdemas

3 months ago

Response from developer

Cher Client, Merci pour votre retour. Je vous invite à contacter le service client au 09 74 50 06 04 (appel non surtaxé) du lundi au samedi de 08h à 20h et le dimanche de 09h à 19h. Nos équipes seront à votre disposition pour vous accompagner. Chloé, de l'équipe Service Client

The App Gets Better & Better

Clear simple interface, ability to set and deactivate alarms remotely, event history, knowledge articles, image retrieval, outstanding client support if there’s ever the need to speak to someone, Highly recommended.

gman44

3 months ago

Riz

Very good service

Riz Choudhry

4 months ago

Service

Excellent

Marshmello546545654

4 months ago

Pas de push

L’app fonctionne bien. Seul bémol, aucune possibilité de recevoir les notifications par push. J’ai eu le service client à ce propos. Seules notifications possibles, par mail, ce qui est évidemment tout sauf pratique.
Et merci de ne pas me donner en réponse les conseils de réglages de mon iPhone et de mon app, on en a fait le tour avec le service technique. C’est un problème de programmation de vos informaticiens.

Marshell 75

5 months ago

Response from developer

Cher client, Nous sommes désolés que les notifications ne fonctionnent pas comme prévu. Voici quelques vérifications qui pourraient vous aider : 1. Sur votre téléphone : Assurez-vous que les notifications sont activées pour l’application My Verisure dans les paramètres de votre iPhone.. 2. Dans l'application : Allez dans Mes éléments d’alarme > Badges et télécommandes et vérifiez que le suivi et l’envoi de notifications soient activés pour les badges souhaités. Allez dans Mon système > Utilisateurs et vérifiez que le suivi et les notifications soient activés pour les utilisateurs concernés. Laurie, de l'équipe Service Client.

Top

angelogrande10

5 months ago

Pretty useless

Not an app worth having as there are no notifications when the alarm is armed or disarmed and no notifications if the alarm is triggered

As have to have a nickname

6 months ago

Amazing service

Great app and great people they check and see everything on time and always correct

O milet

6 months ago

Aplicación My Verisure

Seguridad asistida

Notas de Cliente

7 months ago

Excellence

I am very happy with the whole experience of Verisure. The app is very easy to use and I am so glad I have this protection now. It’s a great reassuring service .

Scottieelvis

7 months ago

The app stop working

I can’t log in to app. I dwóch off phone few times and still I can’t log in.

B1610W

7 months ago

Verisure

This is extremely fast and useful when you forget to activate your alarm system before leaving your house

Hakim007

7 months ago

Happy

I love Verisure
When I sleep at night I really
Feel safe knowing that my house is protected with Verisure and my family is protected
All my premises have Verisure
The best monthly investment I have done

V8 land