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My Verisure

My Verisure

Alarmas Securitas Direct

951 ratings
152 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • May 4, 2020
  • August 26, 2026

Features

Developer

Securitas Direct
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My Verisure screenshot #1 for iPhone
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About

This application allows Verisure customers with compatible smart alarms to remotely monitor and control their security systems. It provides access to advanced security features and ensures 24/7 protection. A new version is also available for tablets.

✓Remote alarm monitoring
✓Smart alarm control
✓24/7 security protection
✓Tablet version available
✓Exclusive Verisure Technology
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What users say

Summarized from real user reviews of My Verisure. Based on 951 reviews and a 4.8/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Fast and useful
  • 🔒Provides peace of mind
  • 👍Easy to use
  • 👍Convenient remote control
  • 👍Quality service and installation

Negative things

  • 🐛App crashes and freezes
  • 🐛Unreliable app functionality
  • 🐛Buggy updates
  • 🐛Slow and unresponsive
  • 🐛Incompatible with some devices
  • 🐛Missing key features
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+1

What's New in My Verisure

10.184.3

August 26, 2026

This software update includes, but is not limited to: Stability improvement, adjustment of iconography within the timeline, correction of the alarm status display and other bug fixes. To get the best experience, please ensure your app version is up to date.

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User reviews

Most RecentHighest RatedLowest Rated

Système très complet et rassurant

Premier système d’alarme, et je le trouve très simple, très flexible et très rassurant. J’ai pris un système duo qui me permet aussi de mettre en sécurité le studio de mon enfant. L’application permet de tout gérer de façon simple et efficace ou que vous soyez dans le monde. La pose est simple et rapide, le système ne dépendant pas de votre wifi et un anti-brouilleur étant intégré, il n’y a pas possibilité qu’un voleur le neutralise. Enfin, c’est un système qui part avec vous lorsque vous déménager. Je recommande +++++
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LauCalPerLauCalPer

Response from developer

Cher Client, Merci pour votre retour positif ! Nous sommes ravis d’apprendre que votre expérience avec Verisure a répondu à vos attentes. Chaque jour, nous nous engageons à vous offrir un service de qualité pour garantir votre satisfaction et votre sécurité. Votre confiance est notre plus belle récompense. Anaïs, de l'équipe Service Client

Blocked my user in the middle of the night.

Blocked my user in the middle of the night and I am not able to disarm, recover or do anything. App password recovery is not working as the country prefix added automatically and I am not able to delete however in this format the app not accept it. Account recovery not works as it said app has already an associated user. Yesterday my app worked and just blocked my user. I am not able to log in, recover or reach any customer service in the middle of the night.

Update: customer service responded and solved the issue quickly
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jggggrhduksenjggggrhduksen

Response from developer

Hello, jggggrhduksen. To help us review what happened and assist you, please contact us via the chat in your app or on the website, send an email to atenciononline@verisure.es, or call our Customer Service line at 910121122. We would be happy to help. Best regards.

Parfait

Très bien, manque juste un peu d’explication par rapport au mode partiel qu’il faut configurer par rapport à l’application
Aurelien@34Aurelien@34

Response from developer

Cher client, Merci d’avoir partagé vos impressions sur notre application. Vos remarques sont précieuses et nous les prenons en compte pour améliorer votre expérience sur notre application. Séverine, de l'équipe Service Client.

Terrible

This update broke my connectivity. I can no longer see the alarm status. If I swipe down to refresh it spins for about a minute then crashes. Have been putting up with having no control from my iPhone to set the alarm, or view status, for about a month. Verisure support were no help at all.
Jon12953563Jon12953563

Ruined by spam

Verisure has started sending useless notifications at the worst of times, and offers no way for me, the customer, to opt out of them. My only option is to totally disable notifications, which defeats the point of having the monitored system. I’ll now check competitors, as this is just bloody awful. What a terrible decision by Verisure.
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BoothBeesBoothBees
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User experience

🐞

Reported Bugs

4 issues

Login issues

Bug

Camera not working

Bug

Routine scheduling problems

Bug

Sync issues between app and alarm system

Bug
✨

Requested Features

4 requests

Custom arming modes

Feature

Push notifications for all alarm events

Feature

Improved camera integration

Feature

Better multi-property management

Feature

FAQ

What does the My Verisure app do?

The My Verisure app allows existing Verisure customers with a compatible smart alarm to remotely monitor and control their security system. It provides access to advanced security features and ensures 24/7 protection, with a dedicated version available for tablets.

How do I get started with the My Verisure app?

If you are a Verisure customer with a Verisure Smart Alarm, you will need to download and install the application. To begin using it, you will require a username and password, which can be obtained from the Verisure website or by contacting Customer Services.

Is the My Verisure app free to use?

Based on the provided information, the application itself is free to download and use. However, it requires an existing Verisure Smart Alarm system and customer account to function.

What devices are compatible with the My Verisure app?

The app is designed for Verisure customers with a Verisure Smart Alarm installed. If you have another type of Verisure device or are unsure about compatibility, you should contact Verisure Customer Services for detailed information.

What are the benefits of using the My Verisure app?

The app offers the convenience of remote monitoring and control of your Verisure smart alarm system. It leverages exclusive Verisure Technology for stringent security, providing peace of mind and 24/7 protection for your home or business.