Add-on services errors
While adding the service you will receive a sms same time stating that it’s unsuccessful. So as per customer services agent user suppose not to reattempt even after 10 mins. User suppose to contact Vodafone. In case of a reattempt addon will be added 2X times so does the payments .
Travelorious
Absolutely worthless.
Poor bill management
Here’s a cleaner and more professional version of your message:
⸻
Why are multiple accounts linked under a single customer account?
For bill payments, why is it necessary to check each individual service number to view outstanding amounts?
It would be much more efficient if all service numbers were consolidated under one account. This way, I could view the total outstanding balance directly from the dashboard instead of having to access each service number separately.
⸻
Why are multiple accounts linked under a single customer account?
For bill payments, why is it necessary to check each individual service number to view outstanding amounts?
It would be much more efficient if all service numbers were consolidated under one account. This way, I could view the total outstanding balance directly from the dashboard instead of having to access each service number separately.
Show more
Poor app
1- I can’t explore my other numbers in my account like previously..
2-error sometimes when you login with Face biometric another demand login appears too by email!
3- I cannot pay my bills for other numbers linked with my account directly, mandatory fields force my to put QID …!
2-error sometimes when you login with Face biometric another demand login appears too by email!
3- I cannot pay my bills for other numbers linked with my account directly, mandatory fields force my to put QID …!
UI bug - layout issue
The recharge page has major bug. They keyboard completely covers the input field, making it impossible to navigate or click proceed. Please fix this layout issue urgently as it blocks recharges.
Poor app
I can’t explore my other numbers in my account like previously..
ipoints faulty
Ipoints registration page does not appear despite swiping and refreshing app. Does it only work on certain phones? Overall the app is OK.
قطر
صعوبه في التطبيق . وكذالك لاتوجد ترجمه في التحديثات عبر ابل ستور
Great and simple working app
There are some design things I don’t like that are not symmetric , but once I need to do something it just works and it is very easy to do things such as getting new sim and managing my different sims much better than before.
You are the beat
الصراحة برنامجكم وايد مريح وسريع وسهل الاستخدام والفواتير واضحة والدفع سهل وسريع ما صارت لي اي مشاكل لحد الان ولله الحمد. I love how easily I can pay my bills without any hassle. The app is straight forward it contains all the details the customer needs.
ازق شركه
Apple Pay not working
البرناج كل شوي فيه عطل
كل شوي فيه عطل في الدفع
Exchanges and Refunds not allowed once package seal is open
Beware with purchasing any electronic products from Vodafone Qatar. Their policy does not allow any exchange or refund once you opened the packaging even when not using the device and having all the receipts intact.
Very strange behavior from a recognized world wide company like Vodafone. Majority of international companies like Apple and Amazon allow the exchange or refund of electronic products even when opening the packaging (provided there are no damages)
I purchased an old Series 9 Apple Watch model by mistake and wanted to exchange with Series 10 but could not do so.
Very strange behavior from a recognized world wide company like Vodafone. Majority of international companies like Apple and Amazon allow the exchange or refund of electronic products even when opening the packaging (provided there are no damages)
I purchased an old Series 9 Apple Watch model by mistake and wanted to exchange with Series 10 but could not do so.
Show more
No eSiM connect
I text to connect no anybody help me
Unable to pay
I can’t pay at all. I keep trying and I contacted customer service. When I try to recharge and pay with Apple Pay it always shows “payment failed”
"Effortless Management with the Vodafone Qatar App"
I find the Vodafone Qatar app incredibly useful for managing my mobile and broadband services. It’s easy to navigate, and I can quickly check my data usage, pay bills, and even upgrade my plan with just a few taps. The interface is clean and intuitive, making everything feel streamlined and efficient. I especially appreciate the real-time notifications about my data usage and bill due dates, which help me stay on top of things. The app also makes contacting customer support simple. Overall, it’s a reliable and convenient app that I use regularly for all my Vodafone needs.
Show more
The worst customer service ever
I have my internet extender not working they are taking a week to call me and when they call me it’s the same questions but different ppl also they say someone will call you to book an appointment but no one does.
Response from developer
We’re sorry to hear you're not satisfied with our service. Your feedback is important, and we'd love to resolve any issues you're facing. For direct support, please contact us via https://mva.qa/deeplink/chat
Access to contacts
Why does the new app require access to contacts? Vodafone is encroaching into privacy!!!
Notifications
First let me start with saying the promo messages are too much. Daily none stop , you don’t have control over them at all.
Secondly the in app notifications are annoying, you have to open them one by one for the notifications to go away. There is no option to clear them all, having 14 notifications you have to open and close one by one is annoying. Make the app more customer friendly. And have it more clear to understand what you getting yourself into. The packs and bundles are useless and funny. No good offers at all. You pay so much for just funny ridiculous data that expires in one or two days. There used to be an offer that 500 Qatar riyals would last for one calendar year. Now it expires in 180 days?
You want people to come from Ooredoo ? Then make better offers. At this point you two are offering the same thing. Or let me be more clear, you are copying their offers. And worse than them.
Secondly the in app notifications are annoying, you have to open them one by one for the notifications to go away. There is no option to clear them all, having 14 notifications you have to open and close one by one is annoying. Make the app more customer friendly. And have it more clear to understand what you getting yourself into. The packs and bundles are useless and funny. No good offers at all. You pay so much for just funny ridiculous data that expires in one or two days. There used to be an offer that 500 Qatar riyals would last for one calendar year. Now it expires in 180 days?
You want people to come from Ooredoo ? Then make better offers. At this point you two are offering the same thing. Or let me be more clear, you are copying their offers. And worse than them.
Show more
Response from developer
We apologize for the inconvenience caused by the promo messages and app notifications. We understand your frustration and will look into improving these features for a better user experience. For direct support, please contact us via https://mva.qa/deeplink/chat. We will be happy to assist you!
Unable to pay bills via app
The app is worthless. Unable to use the app to pay bills. The automated ‘help’ is absolutely no help at all. The app hangs and does nothing, so you are forced to close the app and start again. There are no contact details to call and speak to a real person for real support.
I have deleted and reloaded the app multiple times as suggested by the automated ’help’, but no improvement.
A very disappointing customer experience. Despite having been a customer since 2018, I think it’s time to try an alternative supplier.
Since I am unable to pay my bill via the app, I expect that sooner or later my access and account will be frozen, so I will have no alternative but to go elsewhere.
I have deleted and reloaded the app multiple times as suggested by the automated ’help’, but no improvement.
A very disappointing customer experience. Despite having been a customer since 2018, I think it’s time to try an alternative supplier.
Since I am unable to pay my bill via the app, I expect that sooner or later my access and account will be frozen, so I will have no alternative but to go elsewhere.
Show more
