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My-Zong

My-Zong

by CMPAK LIMITED

1.4K ratings
242 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • September 4, 2016
  • June 2, 2026

Features

Developer

CMPAK LIMITED
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My-Zong screenshot #1 for iPhone
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My-Zong screenshot #6 for iPhone
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Reviews summary↘︎
⭐242
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 3 weeks
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About

Manage your mobile services with ease. Browse and activate call, SMS, and data bundles, recharge your account, and access loans. Track your usage, explore entertainment options, and get customer support.

✓Profile management
✓Bundle browsing and activation
✓Online recharge and loans
✓Usage tracking
✓Entertainment section
✓Customer support access
Show original description

What users say

Summarized from real user reviews of My. Based on 1.4K reviews and a 4.4/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Great app for Zong users
  • 👍Good deals and bundles
  • 👍Smooth and easy to use
  • 👍Best network in Pakistan

Negative things

  • 🐛Buggy interface with information not loading
  • 🐛App crashes and freezes
  • 🐛Connectivity issues and slow internet
  • 🐛Unreliable service and poor customer support
  • 🐛Hidden charges and deductions from account
  • 🐛Useless app with basic features missing
See all reviews

What's New in My

5.8.4

June 2, 2026

- Z Loyal – Earn Coins & Get exciting rewards - Z Wallet – Money Transfer, Bill Payments and Shop - Minor fixes

More

User reviews

Most RecentHighest RatedLowest Rated

Net

Internet is bad
coldplayeerscoldplayeers

Dear Zong Team,

I would like to share a suggestion regarding eSIM services and customer convenience.

It would be extremely useful if Zong could introduce a feature in the My Zong App that allows customers to convert their physical SIM into an eSIM directly, without visiting a franchise or collecting a physical QR code.

Many global telecom operators already provide in-app or online SIM to eSIM conversion, making the process fast, secure, and fully digital. Adding this feature would significantly improve the user experience, especially for customers using modern smartphones and eSIM-only or dual-SIM devices.

Benefits of this feature include:

- Greater customer convenience and time savings
- Reduced load on Zong franchises and customer service centers
- Better support for eSIM and future smartphone technologies
- Stronger positioning of Zong as a digital-first and innovative network

Customer verification can still be handled securely via OTP, CNIC verification, or biometric methods within the app.

I believe this enhancement would be highly appreciated by Zong users and would strengthen Zong’s digital ecosystem.

Thank you for your time and consideration.

Kind regards,
Abdullah
Show more
Abdullah MaqsoodAbdullah Maqsood

Internet sim data pack is not loading

Please guide
NabeelsahiNabeelsahi

Review

Great app for Zong users.
Player.UnknownPlayer.Unknown

Good app missing e features

Kindly provide physical sim to eSIM service via app also and introduce and go more digital.
BinAltafBinAltaf
See 237 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes on iPhone 14 and newer devices

Bug

Login and activation issues with SMS not received

Bug

Incorrect package activation and balance deductions

Bug

Inability to view account details and usage history

Bug
✨

Requested Features

5 requests

Add widgets to show remaining data/minutes/SMS

Feature

Improve user interface and experience

Feature

Provide better internet coverage and speed

Feature

Introduce more digital and self-service features

Feature

Fix bugs and stability issues in the app

Feature

FAQ

What does the My-Zong App do?

The My-Zong App allows users to manage their mobile services. This includes creating a profile, browsing and activating various call, SMS, and hybrid bundles, recharging their account, and accessing loans. It also provides detailed usage tracking for internet, social media, and call minutes.

What are the key features of the My-Zong App?

Key features include profile management, bundle activation for prepaid and postpaid customers, online recharge and loan services, detailed usage history tracking, access to entertainment content like Online TV and games, and 24/7 customer support channels. Users can also shop for 4G mobiles and MBB devices.

Is the My-Zong App free to use?

Yes, the My-Zong App is free to download and use. The provided description does not mention any costs associated with the app itself, nor does it indicate any in-app purchases or advertisements.

What are the common use cases for the My-Zong App?

Common use cases include easily finding and activating mobile bundles tailored to specific needs (calls, SMS, data), checking current balance and expiry dates, recharging credit when low, and quickly getting a loan if needed. Users also utilize it to monitor their data and call usage history and stay updated on trending bundles.

What languages does the My-Zong App support?

The My-Zong App supports multiple languages to cater to a wider user base. Users can choose their preferred language from English, Urdu, and Chinese, making it accessible for different linguistic preferences.