My User Reviews

Customer Experience

Positive experience23.5% of reviews
Neutral7.0% of reviews
Negative experience69.5% of reviews

~ Based on 243 written reviews from the US App Store.

What users say

Is My Safe?

My-Zong appears safe based on user ratings. AppsHunter Safety Score for My is 88/100.

This assessment is based on 1,368 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.5% of ratings point to a safe experience
2.4% of ratings suggest some concerns
12.1% of ratings point to a risky experience

~ Based on 1,316 App Store ratings for My.

Is My Legit?

My-Zong appears to be a legitimate app. AppsHunter Legitimacy Score for My is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Login ERROR!

CAN THIS COMPANY PLEASE JUST FIX THE LOGIN ERROR BUG, Automatically Logs out, too many requests, etc etc….
You can bring in z coins and all kinds of BS but not fix the MOST IMPORTANT/CRITICAL PROBLEM WITH THE APP!!!

Net

Internet is bad

Dear Zong Team,

I would like to share a suggestion regarding eSIM services and customer convenience.

It would be extremely useful if Zong could introduce a feature in the My Zong App that allows customers to convert their physical SIM into an eSIM directly, without visiting a franchise or collecting a physical QR code.

Many global telecom operators already provide in-app or online SIM to eSIM conversion, making the process fast, secure, and fully digital. Adding this feature would significantly improve the user experience, especially for customers using modern smartphones and eSIM-only or dual-SIM devices.

Benefits of this feature include:

- Greater customer convenience and time savings
- Reduced load on Zong franchises and customer service centers
- Better support for eSIM and future smartphone technologies
- Stronger positioning of Zong as a digital-first and innovative network

Customer verification can still be handled securely via OTP, CNIC verification, or biometric methods within the app.

I believe this enhancement would be highly appreciated by Zong users and would strengthen Zong’s digital ecosystem.

Thank you for your time and consideration.

Kind regards,
Abdullah
Show more

Internet sim data pack is not loading

Please guide

Review

Great app for Zong users.

Good app missing e features

Kindly provide physical sim to eSIM service via app also and introduce and go more digital.

Zong

Good app

Bundles

It’s an amazing deals gives😍

Zong

That’s
good we can make everything and very easy

Terrible

Avoid Zong like the plague get jazz instead

soo cool

best network ever

hackers

πŸ’“πŸ‘¨β€πŸ’ΌΒ©οΈΒ©οΈΒ©οΈπŸ˜„β€οΈπŸ‡πŸ½πŸ’ΉπŸ’ΉπŸ™οΈπŸ†πŸ†πŸ†πŸŽπŸŽπŸŽπŸ†πŸ•΄πŸΎπŸ•΄πŸΎπŸŽβ„’οΈβ„’οΈπŸŒ²πŸ‘πŸ˜‚πŸ‘πŸ‘”πŸ˜‚πŸ“ŸπŸ˜‚

Mr.Kh. Rahman

Poor connectivity

Good Stuff

Very Good Stuff

5 Star Facility

This app is very useful, thumbs up

One of the worst network

To be honest in the beginning, the Zong network was very nice. It was so fast but now the Zong network is the most worst network in my area. There is no 4G there is nothing is the worst network. Do not use Zong anymore guys.

Smoth😴

Better

Bad signal

please fix the bad network, how can consumers be happy if the network offered is so bad and not conducive

Informative but very buggy

Buggy interface with information not really loading around 25% of the time. Overall ease of use can also be improved

Not user friendly

Not user friendly while PIN entry