Unable to pay for flights
Response from developer
We sincerely apologize for the frustration and inconvenience you experienced while trying to pay for your flights. We truly understand how disappointing it must be to have the app return to the previous screen without any error message during the credit card authorization process. Unfortunately, we are unable to identify the exact technical cause or check our system logs based solely on the information left in this review. To help us investigate this issue promptly and improve your app experience, could you please send an email to our team at appmaster@koreanair.com with the following details? your Korean Air User ID (or SKYPASS number), the approximate date and time when you experienced this payment error. Once we receive your information, our technical team will thoroughly examine the system logs and assist you as quickly as possible. Thank you for your patience and for helping us make our app better.
Enraging
Mr. Lee
RolandC
Response from developer
We sincerely apologize for the inconvenience. To help us investigate, please share your login ID, device model, OS version, and details of the issue (such as infinite loading or login errors) to appmaster@koreanair.com. We will do our best to resolve this issue as quickly as possible. Thank you for your understanding.
A Disappointing Customer Experience with Korean Air
When I attempted to redeem the advertised lounge voucher, I received an error stating that no coupons were available. Instead of receiving a clear explanation right away, I spent days following up with customer service and waiting for responses from different departments.
Only later was I informed that the promotion had ended early because all allocated coupons had already been distributed and that no manual voucher or goodwill gesture would be provided.
I understand that promotions can be changed or ended based on their terms. However, what I find disappointing is the lack of transparency and the time wasted due to inconsistent communication. If the lounge vouchers had already been exhausted, customers should have been informed immediately so they could make informed decisions when choosing an airline or considering other available options.
As a long-time customer, I expected better communication and a more customer-focused resolution. I hope Korean Air improves the way it handles promotions and communicates changes to its customers.
Response from developer
Thank you so much for taking the time to share your honest thoughts with us. I am truly sorry for the frustration and inconvenience you experienced regarding our recent lounge promotion. It must have been deeply disappointing to face unclear messages on our app and to spend your precious time waiting for a clear resolution. Your valuable feedback has been safely forwarded to the department in charge of the promotion and the corresponding webpage. We have requested them to review their communication process so that promotion statuses and coupon availability can be updated and displayed more transparently in the future. We will continuously strive to provide a more seamless and reliable experience. Thank you for your patience and continued support.
