Does not launch on IOS 27.0.1 *FIXED
Original: Tried to install and set up before my flight, but was unable to launch. Already reinstalled multiple times, restarted the device, tried on Cellular/Wifi. Inconvenient that it won’t work :/
Response from developer
We are truly sorry you are experiencing these issues during our launch, especially after going through the hassle of reinstalling the app. We currently have a known technical issue where connecting through a VPN in certain regions (including the Americas) restricts app access and causes crashes. Our team is actively deploying fixes, but unfortunately, the root cause hasn't been completely resolved just yet. If you are using a VPN: We kindly ask that you temporarily disable it while using the app. If you are NOT using a VPN: Please email your member ID to appmaster@koreanair.com so our technical team can investigate the exact cause of the crash on your device. Thank you so much for your patience and understanding while we work to fully resolve this issue.
Slow and non responsive app
Your request has not been processed successfully. If the problem persists, please contact the Service Center.
Ridiculous!
Overall good but…..
ログインしても次に行かない
Response from developer
We sincerely apologize for the inconvenience you've experienced with the app freezing after logging in. We understand how frustrating this can be. To help us investigate and resolve this issue more effectively, could you please send your user ID and the exact date you experienced this issue to appmaster@koreanair.com? Thank you for your patience and for flying with Korean Air.
Frustratingly buggy, and poor functionality
You might design something like this for a prank just to annoy people.
Response from developer
We are truly sorry for the frustration caused by the passport and TSA PreCheck information not saving during your check-in process. We know how important a seamless experience is when preparing for a flight. We take your feedback seriously and will forward this issue directly to our check-in department. We have requested them to carefully review this case and use it as a reference to improve the UX of our check-in flow. We appreciate your valuable feedback.
