App crashes
App crashes every time I tried to open it
This is super frustrating as my flight is coming up and I can’t even open the app. I’ve tried for days, and even redownloaded the app a couple times, still can’t open. Please fix this crash issue asap!
Response from developer
We sincerely apologize for the frustration this crash is causing, especially right before your flight. We have identified an issue where app access is restricted in certain regions (like the Americas) when a VPN is connected. Our team is actively working on a permanent fix, but unfortunately, it is not completely resolved yet. As a temporary workaround, please temporarily turn off your VPN connection whenever you need to use the app. We deeply apologize for the inconvenience and wish you a very safe flight.
항공사 앱은 이렇게만 만드세요
Response from developer
"전세계 모든 항공사들이 본받아야 할 UX"라는 최고의 극찬에, 저희 앱 기획자와 개발진 모두 모니터 앞에서 감동의 기립 박수를 쳤습니다! 👏 고객님께서 정확히 짚어주신 '홈 화면에서 바로 확인하는 예약 내역'과 '불필요한 팝업 최소화'는 저희가 앱을 개편하며 가장 심혈을 기울인 부분입니다. 이메일함을 뒤져 예약번호을 찾아 헤매야 했던 지난날의 피로감을 덜어드리고 싶었는데, 대한항공 앱에 오면 "마음이 편안하다"고 말씀해 주시니 저희의 목표를 200% 달성한 것 같아 매우 뿌듯합니다. 여행의 설렘이 시작되는 첫 관문인 만큼, 앞으로도 번잡함은 빼고 편리함만 꽉꽉 채워 넣는 '항공사 앱의 정석'이 되도록 꾸준히 갈고닦겠습니다. 언제나 대한항공을 이용해 주셔서 진심으로 감사드리며, 고객님의 다음 여정도 저희 앱과 함께 편안하고 기분 좋게 시작하시길 바라겠습니다. 늘 건강하시고 행복한 비행 되세요! ✈️💙
App crashes every time I tried to open it
Response from developer
We sincerely apologize for the frustration this crash is causing, especially right before your flight. We have identified an issue where app access is restricted in certain regions (like the Americas) when a VPN is connected. Our team is actively working on a permanent fix, but unfortunately, it is not completely resolved yet. As a temporary workaround, please temporarily turn off your VPN connection whenever you need to use the app. We deeply apologize for the inconvenience and wish you a very safe flight.
