MyAdventistHealth User Reviews

Name: MyAdventistHealth
Rating: 3.43333 (30 reviews)

MyAdventistHealth

ADVENTIST HEALTH SYSTEM WEST

🏥 Medical

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Flawed

Doesn’t allow me to pay my bill, yet I get a text every ten minutes to pay my bell…

Ladymav

2 years ago

Response from developer

Hi there, please contact us at myexperience@ah.org so we can help you with any issues you're still having. Thank you.

Login delay

Unable to log in through the app. There’s a delay and won’t go to log in screen. I have to log on through web site.

Dorothy faye

3 years ago

Response from developer

Hi Dorothy, we're sorry to hear that you're having login issues. We'd like to help. Please email us at myexperience@ah.org so we can get you in touch with our tech team. Thank you.

Healthcare Providers Don’t Use It

Yes, you can see your test results here, but there are numerous functions that are useless because the doctors and clinics never use the app. I have sent multiple messages to multiple doctors on the app, and they are never read and are eventually deleted. The doctors’ offices have all said, “Just contact us by phone.” But that defeats the purpose of having the scheduling and messaging functions in the first place. It would be great if it worked like MyChart where you could actually communicate with your doctors. It’s so frustrating I’m considering switching providers to a system that uses MyChart.

marylikeafox

3 years ago

Response from developer

Hi there and thank you for the feedback. We'll pass it along to our team. If you'd like to speak directly to the practice administrator, please email us at myexperience@ah.org. Thank you.

Can manage everything

I didn’t realize you can schedule your own appt on this app and send a message to provider or request medication refill. Love saving myself phone calls.

mom and Rylen

3 years ago

Response from developer

Hi there, we're happy to hear your positive comments! Thanks for sharing your feedback.

Great App

Really helpful to be able to check my own results.

CorgiListener

3 years ago

Response from developer

Thank you for taking the time to let us know how the app has been useful for you. Take care!

Good but very slow

This app has all the pieces to be a good app but good Lord is it slow. I frequently get booted out and have to log back in after the system jams up.

Cam1!

4 years ago

Response from developer

Hi Cam1!, thanks for the feedback. We're always working to improve our app with frequent updates so we hope you'll try logging in again. Please let us know if you experience any further speed issues. You can email us at myexperience@ah.org and we'll look into it for you. Thank you!

Looks nice but missing items

Previously used MyChart which shows my recent vaccinations but this new app does not show any vaccines or have a way to add them to this app. App is slow to login

Kirsten5929

5 years ago

Response from developer

Hi Kirsten5929, vaccines/immunizations are ready to view under the "Health Record" link in the app. Have you tried looking there? Also, we'll pass along your comments about the App being slow to login. Thanks for your feedback!

Works well

With this app I can see my test results, message my care team, review visit notes, and book/manage appointments. I even tried a virtual visit on my phone. The app can load a little slowly at times but it has most of what I need for managing my health care.

RosevilleJJ

5 years ago

Response from developer

Thanks for the great review! We're always working to upgrade our app so we appreciate the information you provided. Thank you!

Great App

Didn’t have a vid can for my video visit so downloaded the mobile app. Logged in for my visit pretty easily. Audio/video worked great

SundevilnCal

5 years ago

Response from developer

Thank you for the app kudos! We appreciate it!

Medication list is great

I needed to get a medication list to a specialist in another system. I was able to access it here easily and quickly!

wisenommy

5 years ago

Response from developer

Thank you for your positive feedback!

Easy access to lab results

I appreciate the quick access to lab results. I’ve also used it to communicate with my OB/GYN provider about a question.

Playerzzz1

5 years ago

Response from developer

Hi, we're so glad to hear you had a great experience with our app. Thanks for the positive feedback!

They’re working on it

Previously offered a 1 star review for an issue that prevented me from scrolling down the pages. They responded and the problem was fixed.

The app now does (at least for what I need) everything I want from it. It’s nice to see that The app is being actively updated and that it’s not just a tool that is being ignored like many other companies I have felt with.

Coe_driver

5 years ago

Response from developer

This is great to hear! Thank you for your updated review. We'll continue to optimize the app to keep it running smoothly for you. Thanks again for your feedback, The Adventist Health team

Upgrade to OS IS a total downer

I don’t know if it’s because I got the OS, but I can’t even get inside not even to do face recognition for iPhone. It’s really bad even before it, it was normal but now I can’t even get inside the app. Not cool. I have to call for an appointment, one can’t even make an appointment.

jadesoad

6 years ago

Unable to scroll

Cannot scroll down on none of the pages including the app and webpage when on a mobile device. App also crashes when you open it up.

Gina_22

6 years ago

Doesn’t scroll

This app is horrible. It worked before Covid, now I can’t scroll down to read information. It operates the same on the website. The hospital IT guy told me to use Microsoft Edge as a browser, tried that but still no luck on the website using MS Edge. I believe there is a bug compatibility issue in there system and no one to fix it.

Davex5000

6 years ago

Response from developer

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration this has caused. The scrolling issue was resolved at the beginning of January and we are continuing to look for ways to make improvements. Thank you, The Adventist Health team

App is Broken

The app was fine, but now you can “scroll down” to read messages or lab results. I don’t know if this is a function of the new iOS, but that was weeks ago...

Gkirk78

6 years ago

Useless

Why on earth can’t this get fixed? Neither the web portal nor the app allow you to scroll on page. I’m unable to send a message to my doctor or read messages from my doctor. Multiple reports of this issue... no action to fix it after more than 6 months. This isn’t difficult to understand, it never did this before. Is anyone managing this?????

cavapoodaddy

6 years ago

Response from developer

No developer improvement

Reading all these 1 star reviews, going back 6 months, all about the same issue of not being able to scroll on any screen, and the developers of this app have not responded or applied any remedial updates to the app. Must be made by Cerner. Time to migrate to Epic.

0ZeroPatientZero0

6 years ago

Please fix

You can not scroll down on anything! It’s pretty annoying when you actually want to see stuff!

Geeeeeeee27

6 years ago

hard for seniors

need to make it easier to understand for seniors. Try to make appt. And I could do it. Thank you app that you can not leave message or appts for doctors. Just like other apps you have young people design apps do not think of seniors

Sun dounut