Why you keep changing everything
Response from developer
Dear client, please note that the MyAmeria app does not include an appointment booking feature. To schedule an appointment, you can use the EarlyOne platform. Thank you for your understanding.
Ok visually; terrible experience
Response from developer
Dear Client, thank you for taking the time to share your detailed feedback. We truly value the observations you have raised. Please contact the Bank through our official communication channels so that we can assist you with the issues mentioned and, if necessary, review the relevant features together. We would also be happy to receive any additional feedback regarding your overall experience with the app, particularly regarding the areas you believe could be improved to make your experience more convenient and user-friendly.
Disappointing experience getting worse
The bank asked me here to contact them. I don’t see why I need to contact them and what’s about..what’s done is done..and the entire problem had been well documented numerous times with the customer support of the bank (phone calls and emails)
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27.08
It took more than three weeks for the bank to understand the problem and find the solution. By this time I had to change my plans and travel from abroad to visit bank in person and it took 2 hours for the problem to get fixed. The funny thing is that bank named this process “an appropriate assistance”.
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New update: two weeks in , I am realising how freaking bad the bank support is. I don’t have words, seriously.
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Update: after more than a week bank still did not figure out the problem. It been more than a week. Worst experience. I am starting to reconsider my bank choices. It’s inappropriate to have such a bad service
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Update: reached to bank through Zangi and they told me i can’t work on my problem calling through zangi and need to call from my registered phone number or with e-mail. The calls to the bank through the phone do not work and through the emails the bank barelly answers. It’s been more than a week I cannot register my business account and honestly I am very thurstrated
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04.08 Unfortunately bank doesn’t not provide good support, there are no chats in the app to contact about any problem. The are only two ways: call on phone number or through zangi (calling doesn’t work - the calls just get cancelled); or you could write emails but it takes a few days for the bank to answer.
So for example, if ameria bank has problems and you can’t access your account because of that, you have to wait for a few days for the bank just answer your email. I believe this low level of support access os inappropriate neither for personal nor for business accounts and unfortunately I have both of them in this bank
Disappointing experience getting worse
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Update: after more than a week bank still did not figure out the problem. It been more than a week. Worst experience. I am starting to reconsider my bank choices. It’s inappropriate to have such a bad service
—
Update: reached to bank through Zangi and they told me i can’t work on my problem calling through zangi and need to call from my registered phone number or with e-mail. The calls to the bank through the phone do not work and through the emails the bank barelly answers. It’s been more than a week I cannot register my business account and honestly I am very thurstrated
——
Unfortunately bank doesn’t not provide good support, there are no chats in the app to contact about any problem. The are only two ways: call on phone number or through zangi (calling doesn’t work - the calls just get cancelled); or you could write emails but it takes a few days for the bank to answer.
So for example, if ameria bank has problems and you can’t access your account because of that, you have to wait for a few days for the bank just answer your email. I believe this low level of support access os inappropriate neither for personal nor for business accounts and unfortunately I have both of them in this bank
Response from developer
Thank you for taking the time to share your feedback with us. We appreciate your comments, which have been forwarded to the relevant department for review. Kindly contact us through the Bank's official communication channels and provide the details of your inquiry so that we can review your request and offer the appropriate assistance.
Требуется помощь
Response from developer
Уважаемый клиент, благодарим за представление проблемы. Просим Вас при возникновении проблем предоставить подробную информацию через официальные каналы связи Банка для проведения соответствующей проверки: телефон 015 56 11 11, электронная почта info@ameriabank.am, приносим извинения за негативный опыт и доставленные неудобства.
