Terrible Customer Service
Don’t forget to cancel! Despite loss of access and not a single email confirming the membership, any subscription communication, reminders, etc. their policy is to not offer refunds if you forget to cancel, even if you literally never logged in. Unfortunately, the membership also isn’t listed in the standard list of Apple subscriptions. I don’t believe that is an accident. Maybe if MyArc concentrated on customer service and transparency, they wouldn’t have to count on 90% of their revenue coming from forgotten cancellations.
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Nanche4444
Amazing and timely response to fix my log in issue !! Thank you!!
Can’t log in
I was so excited to work with a trainer I’d found on tik tok so I signed up at the link on her page, paid my money and downloaded the app only for it to tell me again and again that it can’t log me in. I cannot for the life of me figure out how to get in contact with customer service. Help!!!
Horrible
The app hasn’t let me sign in for the last two days so I can’t access the fitness program I pay monthly for
quick response and resolution
Had a minor issue with downloading and reached out to customer service. Within less than an hour received response problem was fixed. I was able to download and can’t wait to start my 10 week summer body and stay consistent!
