How Can Atrium Health Deliver Such a Poor-Performing App?
How can a large healthcare organization like Atrium Health invest so much in an app that performs this poorly? The Epic-based app is slow, frustrating to use, and often feels unnecessarily complicated. For a healthcare system of this size, patients should be getting a fast, reliable, and user-friendly experience.
Please focus on improving the app’s performance, stability, and overall usability. Patients shouldn’t have to struggle with the technology just to manage their healthcare.
Please focus on improving the app’s performance, stability, and overall usability. Patients shouldn’t have to struggle with the technology just to manage their healthcare.
Show more
Not functioning
The site is malfunctioning, will not process refill requests. The same is happening when a family member tried today.
Error when trying to open educational document
Educational documents in care plan will not open. About two months and they didn’t fix the bug yet in the app.
Convenient but Buggy
I have enjoyed this app for a couple of years without any issues. Recently, I have not been able to pay through their built in billing system and I am a paperless billing user. I have tried for a couple months to pay via the app without success even reaching out to the Billing team via the app. I was directed to try again and then call a number. I just want to give them my money and it’s not easy anymore.
Show more
Charged for a free app
Was charged $10.69 when I downloaded the app even though there’s no mention of payment required, absolutely ridiculous
