Terrible app and health record
Speaking as both an Atrium patient and physician, app is terrible, but not at all unexpected as it is built off the Epic electronic health record platform. App doesn’t list all the providers that you see, so you can’t message them. Support won’t add them so you can, even if is clear as day in the record that you are seeing that provider on a regular basis. Don’t even bother trying to schedule an appointment though the app. Provider availability is never accurate. For example, I recently tried to get a sick visit for my daughter and the app said there are no pediatricians system wide that have any openings for months, which was obviously wrong. Recommend calling your clinic directly to get correct, coherent information. Epic is good at collecting revenue from patients and tracking staff’s behaviors when using the health record (in a very Big Brother like manner). Meanwhile it is terrible for patient care, leads to a plethora of medical errors and most non-administrative staff, which is over 90% of Atrium, hate it. Unfortunately nothing will change until we kill someone due to these medical errors and/or the media gets wind of things and makes a fuss.
1/2026 update: App continues to do a good job of bugging me about giving Atrium money, but remains nonfunctional more than half the time. Tonight it says Atrium has zero appointments for my child at any of their dozens of clinics at any point in the future. Obviously that is not correct. Quite frustrating to have to waste time trying to use the app, only to give up and instead calling their appt line to get accurate info. If you send a message to support through the app you get a canned response that the app support mailbox is not for support of the app and your request cannot be processed.
1/2026 update: App continues to do a good job of bugging me about giving Atrium money, but remains nonfunctional more than half the time. Tonight it says Atrium has zero appointments for my child at any of their dozens of clinics at any point in the future. Obviously that is not correct. Quite frustrating to have to waste time trying to use the app, only to give up and instead calling their appt line to get accurate info. If you send a message to support through the app you get a canned response that the app support mailbox is not for support of the app and your request cannot be processed.
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Absolutely awful
Just had to click my screen 200 times to change my password since I had to go back month by month to 2006, what genius thought of this system?
Is the app dumb?
I try to create an account, but it says to correct the errors, but highlights no errors. There are no errors. Bad UI/UX.
Glitches
Would be awesome if it didn’t glitch all the time. RN I am not able to login because it needs to be updated, BUT IT’S ALREADY UPDATED?!?! Come on guys… get it together.
Frustrated patient
This app is lousy. No way can I log in.
