How Can Atrium Health Deliver Such a Poor-Performing App?
How can a large healthcare organization like Atrium Health invest so much in an app that performs this poorly? The Epic-based app is slow, frustrating to use, and often feels unnecessarily complicated. For a healthcare system of this size, patients should be getting a fast, reliable, and user-friendly experience.
Please focus on improving the app’s performance, stability, and overall usability. Patients shouldn’t have to struggle with the technology just to manage their healthcare.
Please focus on improving the app’s performance, stability, and overall usability. Patients shouldn’t have to struggle with the technology just to manage their healthcare.
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Not functioning
The site is malfunctioning, will not process refill requests. The same is happening when a family member tried today.
Error when trying to open educational document
Educational documents in care plan will not open. About two months and they didn’t fix the bug yet in the app.
Convenient but Buggy
I have enjoyed this app for a couple of years without any issues. Recently, I have not been able to pay through their built in billing system and I am a paperless billing user. I have tried for a couple months to pay via the app without success even reaching out to the Billing team via the app. I was directed to try again and then call a number. I just want to give them my money and it’s not easy anymore.
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Charged for a free app
Was charged $10.69 when I downloaded the app even though there’s no mention of payment required, absolutely ridiculous
Atrium Health
Great
Changes are tough.foe77 years old
I’m not able to get into My Atrium at all . I have tried and even couldn’t it when the person tried to fix my problem which all started when I changed my email and phone number so. I give up
Broken and outdated
Terrible and not updated. Cannot add a new payment method on the app.
Easy to Navigate
I love the convenience of the app! I can communicate with my provider, see my lab results, schedule appointments, everything without having to call the office.
Can’t sign up
Just downloaded the app and have tried to sign up multiple times. Either get a blank page saying Sign-Up at the top, or get a repeated “error” in my data that I’ve entered. As far as I can determine, all the data is correct.
Terrible app and health record
Speaking as both an Atrium patient and physician, app is terrible, but not at all unexpected as it is built off the Epic electronic health record platform. App doesn’t list all the providers that you see, so you can’t message them. Support won’t add them so you can, even if is clear as day in the record that you are seeing that provider on a regular basis. Don’t even bother trying to schedule an appointment though the app. Provider availability is never accurate. For example, I recently tried to get a sick visit for my daughter and the app said there are no pediatricians system wide that have any openings for months, which was obviously wrong. Recommend calling your clinic directly to get correct, coherent information. Epic is good at collecting revenue from patients and tracking staff’s behaviors when using the health record (in a very Big Brother like manner). Meanwhile it is terrible for patient care, leads to a plethora of medical errors and most non-administrative staff, which is over 90% of Atrium, hate it. Unfortunately nothing will change until we kill someone due to these medical errors and/or the media gets wind of things and makes a fuss.
1/2026 update: App continues to do a good job of bugging me about giving Atrium money, but remains nonfunctional more than half the time. Tonight it says Atrium has zero appointments for my child at any of their dozens of clinics at any point in the future. Obviously that is not correct. Quite frustrating to have to waste time trying to use the app, only to give up and instead calling their appt line to get accurate info. If you send a message to support through the app you get a canned response that the app support mailbox is not for support of the app and your request cannot be processed.
2/4/26: I appreciate the developer’s response, but unfortunately there’s nothing actionable from it. Assuming “proxy subject” translates into English as “patient,” I have selected the correct patient on the app. Concerning the suggestion of contacting support, as I already mentioned, I’ve done that repeatedly and they are never able to assist.
1/2026 update: App continues to do a good job of bugging me about giving Atrium money, but remains nonfunctional more than half the time. Tonight it says Atrium has zero appointments for my child at any of their dozens of clinics at any point in the future. Obviously that is not correct. Quite frustrating to have to waste time trying to use the app, only to give up and instead calling their appt line to get accurate info. If you send a message to support through the app you get a canned response that the app support mailbox is not for support of the app and your request cannot be processed.
2/4/26: I appreciate the developer’s response, but unfortunately there’s nothing actionable from it. Assuming “proxy subject” translates into English as “patient,” I have selected the correct patient on the app. Concerning the suggestion of contacting support, as I already mentioned, I’ve done that repeatedly and they are never able to assist.
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Terrible app and health record
Speaking as both an Atrium patient and physician, app is terrible, but not at all unexpected as it is built off the Epic electronic health record platform. App doesn’t list all the providers that you see, so you can’t message them. Support won’t add them so you can, even if is clear as day in the record that you are seeing that provider on a regular basis. Don’t even bother trying to schedule an appointment though the app. Provider availability is never accurate. For example, I recently tried to get a sick visit for my daughter and the app said there are no pediatricians system wide that have any openings for months, which was obviously wrong. Recommend calling your clinic directly to get correct, coherent information. Epic is good at collecting revenue from patients and tracking staff’s behaviors when using the health record (in a very Big Brother like manner). Meanwhile it is terrible for patient care, leads to a plethora of medical errors and most non-administrative staff, which is over 90% of Atrium, hate it. Unfortunately nothing will change until we kill someone due to these medical errors and/or the media gets wind of things and makes a fuss.
1/2026 update: App continues to do a good job of bugging me about giving Atrium money, but remains nonfunctional more than half the time. Tonight it says Atrium has zero appointments for my child at any of their dozens of clinics at any point in the future. Obviously that is not correct. Quite frustrating to have to waste time trying to use the app, only to give up and instead calling their appt line to get accurate info. If you send a message to support through the app you get a canned response that the app support mailbox is not for support of the app and your request cannot be processed.
1/2026 update: App continues to do a good job of bugging me about giving Atrium money, but remains nonfunctional more than half the time. Tonight it says Atrium has zero appointments for my child at any of their dozens of clinics at any point in the future. Obviously that is not correct. Quite frustrating to have to waste time trying to use the app, only to give up and instead calling their appt line to get accurate info. If you send a message to support through the app you get a canned response that the app support mailbox is not for support of the app and your request cannot be processed.
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Absolutely awful
Just had to click my screen 200 times to change my password since I had to go back month by month to 2006, what genius thought of this system?
Is the app dumb?
I try to create an account, but it says to correct the errors, but highlights no errors. There are no errors. Bad UI/UX.
Glitches
Would be awesome if it didn’t glitch all the time. RN I am not able to login because it needs to be updated, BUT IT’S ALREADY UPDATED?!?! Come on guys… get it together.
Frustrated patient
This app is lousy. No way can I log in.
Terrible app and health record
Speaking as both an Atrium patient and physician, app is terrible, but not at all unexpected as it is built off the Epic electronic health record platform. App doesn’t list all the providers that you see, so you can’t message them. Support won’t add them so you can, even if is clear as day in the record that you are seeing that provider on a regular basis. Don’t even bother trying to schedule an appointment though the app. Provider availability is never accurate. For example, I recently tried to get a sick visit for my daughter and the app said there are no pediatricians system wide that have any openings for months, which was obviously wrong. Recommend calling your clinic directly to get correct, coherent information. Epic is good at collecting revenue from patients and tracking staff’s behaviors when using the health record (in a very Big Brother like manner). Meanwhile it is terrible for patient care, leads to a plethora of medical errors and most non-administrative staff, which is over 90% of Atrium, hate it. Unfortunately nothing will change until we kill someone due to these medical errors and/or the media gets wind of things and makes a fuss.
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Terrible app
App does not work. Mute button is locked on and this app is totally useless. Don’t waste your time!!!
New Doctor Search Doesn’t Work
When trying to use the new doctor search option it never loads.
UI is absolutely atrocious
Needs a modern revamp, looks like this was made in 2013 and hasn’t changed since. Functional enough to get what you need but not a gold experience
