Serious Concerns About GST Compliance & Customer Support – MyBillBook
Unfortunately, after implementation we discovered that:
• Proper RCM handling is not available in the software
• RCM invoices are incorrectly treated as 0% forward charge
• The system generates Bill of Supply instead of Tax Invoice in certain cases
• These issues create GST compliance risks
We reported this issue multiple times starting 24 December 2025.
Instead of resolving the problem, the support team informed us that RCM is only logged as a “feature suggestion” and there is no timeline for implementation.
We also requested either:
• A clear timeline for fixing the issue
or
• Cancellation of the subscription with refund so we could migrate to another platform
Unfortunately:
• No solution was provided
• No timeline was given
• Our sales contact stopped responding
• Follow-up emails were largely ignored
As a result, the software has been unusable for our accounting needs despite paying for a 5-year plan.
We hope the company improves:
• Product transparency
• GST-related functionality
• Customer grievance handling
I am sharing this experience so that other businesses evaluate their requirements carefully before committing to long-term subscriptions.
— Lokesh
AVM Minerals
Response from developer
Hey Lokesh! We understand your concern regarding the issue you faced with RCM handling and GST compliance, and we regret the inconvenience caused. We would like to assist you further and look into this matter. Kindly fill out this form https://forms.gle/MDsavZs3zZ7bm1zD9 , and our team will reach out to you.
Message in SMS and message throughout APP name!! It is worst.
1. Consumer always receive the message and WhatsApp though MYbillbook name. I got problem when one customer buy a product from different different wender and is all vendors using my bill book then all sms and whatsapp message received by customer in one window and that is very confusing for customers and as well as sellers.
Many times create confusion and I don’t suggest to use mybillbook because of this reason. I purchased mybillbook then why sms and whatsapp thour name of mybillbook why not from my number? When my Lisence end from mybillbook I will shift to other App.
Response from developer
Hey Chandan! We understand your concern and sincerely regret the inconvenience caused. The issues you highlighted regarding SMS/WhatsApp notifications, amount details, and sender name are noted, and we want to help you with this. Please connect with us at support@flobiz.in or share the details via this form: https://forms.gle/MDsavZs3zZ7bm1zD9 so we can assist you better.
Good
Response from developer
Hey Edwin, Thank you so much for your wonderful feedback! 😊 We’re delighted to know myBillBook is helping you manage your hardware shop efficiently—from inventory and payments to GST invoices and reports. Your appreciation truly motivates us to keep improving.
Excellent
Response from developer
Hey Rohit, Thank you so much for your thoughtful review! 😊 We're glad to know myBillBook is helping you manage and grow your business smoothly. Your support truly means a lot to us!
Best app for my store
Response from developer
Hey there! We're so happy to hear that myBillBook is working well for your footwear shop—especially with size, color, and discount handling. It's great that GST billing and sales tracking are helping you stay on top of things, and it means a lot to know we’ve been with you since the lockdown. Thanks again for the trust and continued support! 😊
