Regarding customer support
In urgent situations, this kind of support is simply not reliable. I would rather use a service that offers prompt access to human customer support, as it provides a much better experience and resolves issues more efficiently.
Response from developer
Hey Altaf, We're sorry to hear that your support experience hasn't met your expectations. We understand your concern about reaching a human representative quickly, especially during urgent situations, and sincerely regret the inconvenience caused. Please be assured that we'd like to make this right. Kindly share your contact details with us at support@flobiz.in, and we'll immediately have a member of our team connect with you to understand your concern and assist you further.
Not working as expected
Response from developer
Hey Manohar, we're sorry to hear that the application did not meet your expectations and that you faced concerns regarding barcode printing, reporting requirements, and the overall support experience. We sincerely regret the inconvenience caused and would like to help. Could you please share your contact details with us at support@flobiz.in, and we'll immediately arrange for someone from our team to reach out and assist you further with your concerns.
Serious Concerns About GST Compliance & Customer Support – MyBillBook
Unfortunately, after implementation we discovered that:
• Proper RCM handling is not available in the software
• RCM invoices are incorrectly treated as 0% forward charge
• The system generates Bill of Supply instead of Tax Invoice in certain cases
• These issues create GST compliance risks
We reported this issue multiple times starting 24 December 2025.
Instead of resolving the problem, the support team informed us that RCM is only logged as a “feature suggestion” and there is no timeline for implementation.
We also requested either:
• A clear timeline for fixing the issue
or
• Cancellation of the subscription with refund so we could migrate to another platform
Unfortunately:
• No solution was provided
• No timeline was given
• Our sales contact stopped responding
• Follow-up emails were largely ignored
As a result, the software has been unusable for our accounting needs despite paying for a 5-year plan.
We hope the company improves:
• Product transparency
• GST-related functionality
• Customer grievance handling
I am sharing this experience so that other businesses evaluate their requirements carefully before committing to long-term subscriptions.
— Lokesh
AVM Minerals
Response from developer
Hey Lokesh! We understand your concern regarding the issue you faced with RCM handling and GST compliance, and we regret the inconvenience caused. We would like to assist you further and look into this matter. Kindly fill out this form https://forms.gle/MDsavZs3zZ7bm1zD9 , and our team will reach out to you.
Message in SMS and message throughout APP name!! It is worst.
1. Consumer always receive the message and WhatsApp though MYbillbook name. I got problem when one customer buy a product from different different wender and is all vendors using my bill book then all sms and whatsapp message received by customer in one window and that is very confusing for customers and as well as sellers.
Many times create confusion and I don’t suggest to use mybillbook because of this reason. I purchased mybillbook then why sms and whatsapp thour name of mybillbook why not from my number? When my Lisence end from mybillbook I will shift to other App.
Response from developer
Hey Chandan! We understand your concern and sincerely regret the inconvenience caused. The issues you highlighted regarding SMS/WhatsApp notifications, amount details, and sender name are noted, and we want to help you with this. Please connect with us at support@flobiz.in or share the details via this form: https://forms.gle/MDsavZs3zZ7bm1zD9 so we can assist you better.
Good
Response from developer
Hey Edwin, Thank you so much for your wonderful feedback! 😊 We’re delighted to know myBillBook is helping you manage your hardware shop efficiently—from inventory and payments to GST invoices and reports. Your appreciation truly motivates us to keep improving.
Excellent
Response from developer
Hey Rohit, Thank you so much for your thoughtful review! 😊 We're glad to know myBillBook is helping you manage and grow your business smoothly. Your support truly means a lot to us!
Best app for my store
Response from developer
Hey there! We're so happy to hear that myBillBook is working well for your footwear shop—especially with size, color, and discount handling. It's great that GST billing and sales tracking are helping you stay on top of things, and it means a lot to know we’ve been with you since the lockdown. Thanks again for the trust and continued support! 😊
Best App for beginners
Response from developer
Hey Utheerna! We're glad to know that you liked our application. Please feel free to reach out to us via email at support@flobiz.in or call us at 7400417400 if you have any concern regarding the application. We're always here to assist you :)
So convenient and intuitive
Response from developer
Hey there! Thanks a lot for sharing your myBillBook experience and sharing a word about us. It is really delightful to see that our application helped make your daily billings easy, which we always wanted our users to have.
Always have issues
Response from developer
Hey there, We understand how frustrating it can be to receive upgrade prompts while having an active Silver plan. Please note that the Silver plan is currently designed to work only on Android devices. If you're using an iPhone, the plan won’t function as expected. This information is also displayed on all Android devices with active Silver plans to avoid confusion. We’re sorry for any inconvenience caused and appreciate your understanding. If you need further assistance, feel free to reach out—we’re here to help!
Complain
Response from developer
Hey there, Thank you for bringing this to our attention. We understand the importance of a proper (-) option for buyback transactions, especially for battery suppliers, and appreciate your feedback. We’ll be happy to raise this further with our team. Could you please share your contact details at support@flobiz.in so our team can assist you immediately.
Not getting answered by the dealer
Waste of money app if my issue is not getting resolved it’s been a month i guess
Sometime he is in hospital or medical issues….xyz……
Not either he’s contacting me after saying i’ll call you later
Such a shame for me to be getted in their plan for buying 3 year plan 😭
Response from developer
Hey Darshan, We're really disappointed to know that your experience with our sales executive was not satisfactory. We never intend to deliver such an experience to any of our users. We'll definitely look into this. Be assured, soon a member of our team will get in touch with you to better understand what exactly went wrong. We'll do all in our power to make your experience better.
Scam
Now he is charging 1180 for each company which was not mentioned anywhere.. that’s not fair .
Response from developer
Hey Ashutosh! While purchasing the package, we never intended to provide any misleading information, and it appears that you have been experiencing trouble. Could you please send us an email at support@flobiz.in with your contact information so that someone from our team may get in touch with you to help you further with the information on it.
Scam
Response from developer
Hello, Vipul! We firmly believe that none of our users should encounter this, and you can be certain that we will look into it for you. It appears that you requested a tax invoice for the plan you purchased, but the team required some time to provide it. We will definitely see what we can do here. Soon, a member of our team will be in contact with you to discuss this.
HAND TWISTING BY myBillBook company
Download your data before expiry of subscription!!
They are not giving my business data once I refused for renewal their service.
Screenshot of the customer care chat is attached in Google Review. Witness the same.
Simply buy a software like Tally, Busy etc, where you do not have to go for annual high renewal premium/fee. Software that you will buy, that will be your property forever.
In Tally and Busy software, you only have to pay nominal and justified premium, if you wish to upgrade/update your software.
Here with the case of MyBillBook type of portal, you have to pay on yearly basis, high renewal charges. Lot of loopholes are there in their software since they are beginners.
My Bill Book;
Pros: 1. You can login through your mobile and from anywhere
Con: 1. Charges for the first year - lucrative
Con: 2. Next year onwards charges will be as per their mood- very high
Con: 3. If you do not go for renewal, you cannot retrieve your data
Con: 4. You have to plead them for the previous data
Con: 3. it is a new start up company with lot of error in the software
Response from developer
Hello there. It is always important for us to get recommendations and feedback on new and existing features, since we keep them in mind while developing the product roadmap. While we appreciate that all software has advantages and disadvantages, we are continuously looking for ways to enhance it on our end, based on input like yours. We could absolutely try to offer you some alternatives that might meet your requirements with the application. Could you please share your contact information with us by email at support@flobiz.in so that one of our team members can speak with you about this?
Most Useless Product - They Owe Full Refund to Everyone who paid for this App.
You don't get basic report, such as Item wise Profit.
You don't get Category wise Stock report at one go, they encourage you to download each category separetely.
No Party wise Sales summary to check your top performer by Business value or by Profit.
No report on Stock adjustment, so you get no idea if anyone dose any stock adjustment.
Their Tally Data migration tool is useless and most stupid part is they asking to upgrage to see actual data.
Like the list can go on and on.
Above all, their team keep calling you to upgrade the level by paying X amount, it's like an harrasment.
Over last 6 months being part of this trap, have put enough energy to report and escalate to add some basic reports, but all efforts in vain.
Fake policies
After the trial period when the app clearly says you are on your free trial you can still create and share limited invoices
The app doesn’t even allow you to view my older invoices without purchasing the premium plan..
There is no meaning for the free plan which is activated by default after the free premium trial
I just want to share or even view the older invoices I created and that too is too much for these greedy developers.
Response from developer
Hey there, our free plan is designed to give you an idea of what our programme can do. However, it appears that you have more needs from it, so someone from our team would like to speak with you to understand your perspective and provide any potential solutions. Please email us at support@flobiz.in so that a member of our team can get in touch with you and provide more details regarding your concern.
Frod
Response from developer
Hey Roshan, humhe aapka experience jaan kar bilkul acha nahi lag raha hai aur hum kabhi nahi chahenge ki humare users koi bhi pareshani aaye. Aapke concern ke regarding hum aap se baat karna chahte hai. Please humhe email support@flobiz.in par aapki contact details share kijiye, taki humari team se koi aapko ache se connect kar ke aapke feedback pe baat kar sake.
A game changer in managing your Business Finances
Response from developer
Hey Narmata, Thank you so much for sharing your positive experience with the MyBillBook app! We're thrilled to hear that it has simplified your bill management and expense tracking in such a remarkable way. We're grateful for your recommendation and look forward to continuing to provide you with an excellent financial management tool. Thank you again :)
Must have
Response from developer
Hey Zoya, Thank you for your detailed and positive feedback on MyBillBook! We're delighted that you found the app user-friendly and comprehensive resources. We appreciate your recommendation and trust in our app to enhance business efficiency. Thank you again for your support!
