Useless if you can’t see or file your claims
Everything else in the app I can google or go direct to the provider.
Tricare, and Deers both require their own logins, and are quite difficult to get into I might add. So why add yet another system such as this? If this was going to be worth the effort, make this the integrator so there’s one login, one verification, one system. Not multiple systems. This is 2026 folks. Not the 1990s.
Response from developer
Thank you for taking the time to share your feedback. We understand your frustration and appreciate your candid comments. We are currently working to have claims information available within the app so that beneficiaries can view their household claims more easily. Looking further ahead, the ability to submit claims directly through the app is also on our product roadmap. In the meantime, if you need any immediate assistance with the services available through MyCare Overseas, our support team will be happy to help. You can reach us at mycare.support@internationalsos.com or call +44 20 8762 8384 (Option 4).
Very helpful
I saw another review mentioning that there is always a red number one on the app indicating an alert even when there is no alert pending. It’s true but also it doesn’t bother me. Im grateful for this app!
Response from developer
Thank you for your kind feedback and for taking the time to share your experience. We're delighted to hear that you're finding the app helpful and that the referral and appointment process has been smooth and convenient for you. We also appreciate you highlighting the issue regarding the persistent red notification badge displaying "1" even when there are no pending alerts. Thank you for bringing this to our attention. Our team will review the reported behaviour as part of our ongoing efforts to improve the app experience. If you encounter any issues or have additional feedback to share, please feel free to contact us at mycare.support@internationalsos.com or +44 20 8762 8384 (Option 4). Our team will be happy to assist.
Scan & upload?
Response from developer
Thank you for your feedback! We're glad you find the app helpful. We appreciate your suggestion to add medical document scanning and uploading capabilities within the app. Improving convenience and security is important to us, and we'll share your feedback with our product team for future consideration.
THIS IS GREAT
Response from developer
Thank you so much for your kind feedback! We're delighted to hear that the app and our team have been helpful to you. We're committed to making the app even better with each update.
