MyCare Overseas™ User Reviews

Name: MyCare Overseas™
Rating: 2.8 (70 reviews)

MyCare Overseas™

International SOS Government Services, Inc.

💪 Health & Fitness

Customer Experience

Positive experience27.3% of reviews

Neutral9.1% of reviews

Negative experience63.6% of reviews

~ Based on 33 written reviews from the US App Store.

Is MyCare Overseas™ Safe?

MyCare Overseas™ has mixed safety signals based on user ratings. AppsHunter Safety Score for MyCare Overseas™ is 59/100.

This assessment is based on 70 user ratings, with an App Store average of 2.8/5.

Safety Analysis

42.9% of ratings point to a safe experience

5.7% of ratings suggest some concerns

51.4% of ratings point to a risky experience

~ Based on 70 App Store ratings for MyCare Overseas™.

Is MyCare Overseas™ Legit?

MyCare Overseas™ appears to be a legitimate app. AppsHunter Legitimacy Score for MyCare Overseas™ is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Useless if you can’t see or file your claims

Useless if you can’t see or file your claims.

Everything else in the app I can google or go direct to the provider.

Tricare, and Deers both require their own logins, and are quite difficult to get into I might add. So why add yet another system such as this? If this was going to be worth the effort, make this the integrator so there’s one login, one verification, one system. Not multiple systems. This is 2026 folks. Not the 1990s.

Renan205

14 days ago

Response from developer

Thank you for taking the time to share your feedback. We understand your frustration and appreciate your candid comments. We are currently working to have claims information available within the app so that beneficiaries can view their household claims more easily. Looking further ahead, the ability to submit claims directly through the app is also on our product roadmap. In the meantime, if you need any immediate assistance with the services available through MyCare Overseas, our support team will be happy to help. You can reach us at mycare.support@internationalsos.com or call +44 20 8762 8384 (Option 4).

Very helpful

This app is super helpful. You call Tricare (or your provider does), your referral is approved and shows up in the app. Then, you input your appointment info based on the referral. It’s that easy!

I saw another review mentioning that there is always a red number one on the app indicating an alert even when there is no alert pending. It’s true but also it doesn’t bother me. Im grateful for this app!

Kristi1i1i1i

20 days ago

Response from developer

Thank you for your kind feedback and for taking the time to share your experience. We're delighted to hear that you're finding the app helpful and that the referral and appointment process has been smooth and convenient for you. We also appreciate you highlighting the issue regarding the persistent red notification badge displaying "1" even when there are no pending alerts. Thank you for bringing this to our attention. Our team will review the reported behaviour as part of our ongoing efforts to improve the app experience. If you encounter any issues or have additional feedback to share, please feel free to contact us at mycare.support@internationalsos.com or +44 20 8762 8384 (Option 4). Our team will be happy to assist.

Scan & upload?

The app is helpful for receiving information but would be a higher rating if one could scan and upload requested medical documents directly in the app. Much more secure, too. Please consider. Thank you.

Want2helpU

3 months ago

Response from developer

Thank you for your feedback! We're glad you find the app helpful. We appreciate your suggestion to add medical document scanning and uploading capabilities within the app. Improving convenience and security is important to us, and we'll share your feedback with our product team for future consideration.

THIS IS GREAT

If you’re active duty in the military, I’m surprised this isn’t widely promoted. I’ve been in the military for 18 years and have never heard of this app or the exceptional customer service it provides. It’s far superior to any service I’ve encountered in the states. This should be disseminated through NAVADMIN. I’ve received the best medical treatment of my career through this app. The answer phone staff take care of you promptly, especially the Singapore-based team. They put you on hold and immediately within 5 minutes, authorization and referrals are approved. I strongly advise leadership to make this available to all service members immediately.

Antant87

5 months ago

Response from developer

Thank you so much for your kind feedback! We're delighted to hear that the app and our team have been helpful to you. We're committed to making the app even better with each update.

terrible

you can only set appointment reminders if you have a referral, you can only find civilian offices and contacts for doctors, and you cannot see past appointments. this app is useless if youre military unless you have a referral. deleting after this review.

ashlynn k fox

9 months ago

Notifications on IPhone

The app is useful as far as keeping up with appointments. However, it says I have a notification on the badge but when I go into the application nothing is there. The number 1 has been there for months unless I delete the app and reinstall it.

JUICY662

10 months ago

Not worth it

No direct access to any information. Just links to actual TOP website. No claims access or ability to submit one, nor any coverage information from this app.

Top 2 percent

a year ago

Trash

This app is supposed to make it easily to help people over seas get the benefits/care they need yet it works like garbage. Bugs in the app keep me from finding a health care provider in the country I need.

filthyWarlock

a year ago

Great Functionality and Responsiveness

Since using this app, I can easily see the referrals for myself and my spouse. The chat and the whole ISOS team have been phenomenal. They have been professional, knowledgeable, and fast-acting. The only issue I have had is the UI is sometimes too big and I cannot scroll to select an option or cancel out of my current window. Outside of that, 10/10.

ReviewDemon8512

a year ago

Response from developer

Thank you so much for your kind feedback! We're delighted to hear that the app and our team have been helpful to you. We've noted your comments about the UI and will continue working to improve the experience. We're committed to making the app even better with each update.

Horrible app… just call

Tedious to navigate, authorizations aren’t labeled you have to download and open it to know which auth is which, crashes constantly, chat will glitch more often than not and you cannot receive messages. Stop wasting tax payer money on this and just point people to the phone line.

Disenchanted military spouse

2 years ago

Response from developer

We apologize for any inconvenience and sincerely appreciate your feedback. Updates have been made to the authorization and chat functionality, which are available in the latest version of the app. For further assistance or to share additional feedback, please contact us at mycare.support@internationalsos.com. If you prefer to speak with a Technical Support agent, you may call +44 20 8762 8384 and select Option 4.

Works great!

I downloaded the app because I needed my referral documentation last minute. I was skeptical at first since Ive always had to login via my military email, but it worked great and got me my medical equipment i needed!

HakunaMoncada

2 years ago

Ghastly design. Typical govt useless app

Horrible horrible design. If you already have an online account with Tricare Overseas, you are blocked from creating an account on the app because it says you already have a different account. Even though you verify your name, birthday & SSN which it compares with DEERS, it blocks you from creating an account. Seriously guys? You are unable to figure this out? What a worthless app.

JohnInJapan

2 years ago

Response from developer

We apologize for the inconvenience. If you already registered on https://top.my.site.com/beneficiary/, you can log into the app using the same credentials. For further assistance, please send us an email at mycare.support@internationalsos.com. Or, to talk to a Tech Support agent, please dial +(44)20-8762-8384 and choose Option 4.

Hot garbage

The website didn’t work so I downloaded the app. It doesn’t work. I can register and log on to a white screen. Every time. It’s useless. Has to call tricare directly because the app doesn’t work.

Airmax1d

2 years ago

It doesn’t work

I’ve been trying to get this app to work for at least a month now. It finally let me register, but when I sign in I just get a white screen and then it tells me it can’t access the server.

Mads34587

2 years ago

Response from developer

We apologize for the inconvenience. The issue you have experienced is now fixed; please try to register again. For further assistance, please send us an email at mycare.support@internationalsos.com. Or, to talk to an agent, please dial +(44)20-8762-8384 and choose Option 4.

User friendly

Great app to have when the SM and family members are overseas. 24/7 service Doctors on call

3000lara

2 years ago

Never Works

Never lets you see or open anything after logging in. Tried faster internet as well as deleting the app and re-downloading. Always get a 404 Error

Tigray 1776

2 years ago

Does more harm than good

This app does nothing. No referrals, no appointment, no documentation. Another useless app that the government paid for.

Honest honest Abe

2 years ago

It doesn’t work at all

This needs major improvements …. Maybe a whole new app!!!

4dogs:-)

3 years ago

Great resource

I don’t know who is rating this app so low but I’m finding it a great resource when traveling overseas, at the very least it has the SOS number in the app to call when sick. I gave it a four star because there is room for improvement.

Konk

3 years ago

Response from developer

Thank you for your feedback! For any improvement suggestions, please email us at: mycare.support@internationalsos.com

Doesn’t work

I continuously keep trying to set up my account, but is doesn’t take me to the next step once I enter new user, and password. Once I click the register button I fill in my information and it take me to “account active” I then enter the information requested and nothing it freezes and it stays on the page. Please resolve! I like to take advantage of using this app since it can be handy when checking online medical records as well other medical important information.

DC0027

3 years ago

Response from developer

We apologize for the inconvenience. We would like to assist you, but we need more information: please send us an email at mycare.support@internationalsos.com, so that we can troubleshoot the issue you are experiencing.