Horrible company and app
I submitted my information for a background check over a week ago never got a notification that I submitted my paperwork I finally call today they said you have to submit it ummm I did 4 times already. Logging into the app is horrible it kicks you out of the app makes you resign in. I go on to the website to see if I can go into documents forget it it freezes up and I have to log in again. The worst site and app to use not sure why my school has chosen this company but they should really look into going with another company.
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Most poorly made app I have ever used
This app has several major problems and flaws. I wish my school was not using this app to verify records because there are so many problems and you can’t access online help. When you try and get help nothing happens and the page just spins saying retrieving online help but times out and closes the app out. CastleBranch needs to hire actual programmers and coders to make this app functional. What are the doing with the fees we pay to use this terrible service?
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Horrible and useless
This site is joke and my university already has literally, all of this information but are to lazy to access it. The clinical site that I will be placed at is already my employer and I have to pay for another background check?? Are you kidding me?!?! Plus my immunization won’t load so I faxed them; guess what still not anchored into my account because I’m sure an actual person doesn’t really work there. This site is a joke and the institutions should stop taking my money if they can’t figure out my immunization status and whether or not I’m a criminal
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Girl please do not download
Now I’ve never written a review before, but this is the worst app I’ve ever used. First off it looks like it was made with an iPhone 4. Nothing ever loads. It takes a million years and then gives you an error message and makes you start all over again. DO NOT waste your time in this app. Trust me just go on your laptop and use the browser it will save you so much time and sanity!!
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First time reviewing an app because it’s so bad
I have never reviewed an app before but I decided to for this one because of how atrocious it is. First off, the website is hardly any better. It’s clunky, slow, and the navigation is not user friendly.
This app is all of that but pretty much non functional. Half the stuff doesn’t load to begin with. It looks like it’s formatted for windows XP. The aspect ratio is completely off as well.
This app is all of that but pretty much non functional. Half the stuff doesn’t load to begin with. It looks like it’s formatted for windows XP. The aspect ratio is completely off as well.
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Worst app I’ve ever downloaded
I have to use this app for submitting documents for nursing school, and it is the most inconvenient program I have ever used. Considering most of the time I can’t even submit a document without the app failing… as well as documents taking forever to be uploaded and checked off.
Worst service ever
I have been fighting with this service for the second year in a row and it has been so horrendously bad. The app looks like it was last updated in 2010 given the format and it is not easy by any means to upload your requirements, making life even more stressful when you have deadlines. I wish my school would use another company.
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Avoid at all costs
This app is absolutely horrendous and impossible to work with. Constant “connection errors”, customer service that you can never actually talk to after waiting on the phone for over an hour, and pages meant to help you that can load and load and never actually display documents. I would sooner eat glass, count every blade of grass on this planet, nail jelly to a wall, than have to use this app. Unfortunately, my university believes this is the ideal service to use and I will be stuck with it for years to come. I sincerely hope Castlebranch plans on improving their next to useless system. The website is just as horrible.
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Terrible App
I have to upload files through this company/app every year for my program at college and every year I run into problems trying to upload the items I need to submit. Customer service is worthless when it comes to needing help. All around terrible
Embarrassingly Bad App
I had to pay about 150 dollars to even use this platform as required by my university. It is the most lazy document uploading service I have ever seen. The interface looks like it was designed for an iphone 3. I can’t upload anything from my phone without the app crashing. Documents randomly get rejected. There are sometimes not even links to click on to submit documents. Terrible excuse for an app, and a horrendous cash grab.
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APP would never bring up my document
I got this app, as a way to avoid having to carry a paper vaccine ID. I found the App to be buggy and never could get it show my digital vaccine record. This meant I could not attend a show at the Kennedy Center today, as I could prove I was vaccinated. Wished I could this app a zero star rating. Don’t waste your money!
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Horrible Program
I need to use this app for my nursing program so I downloaded the mobile app to upload the required documents. However, the app crashes every time I try to upload the document and when I try to log back in the app tells me my passcode is incorrect.
Creators should be embarrassed
The website runs as if it was coded by a 4th grader in the year 2003. Customer service is nonexistent, at this point I’d rather it just be bad. If you have ANY other company to chose from, choose them. The 400+ one star reviews speak for themselves. Don’t try to “save money” with this company because it takes around 45 minutes to upload a SINGLE pdf, and that’s if it actually will upload. I’ve been trying for a week and collective spent four hours trying to upload a ONE page PDF. What you may save in money you WILL pay 4 fold in your time. The coders of this website should be embarrassed.
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Need Major Updating
I’m currently using this program through my college and nursing program, and wow the app needs some major updates. I agree with other users where it needs to be faster, but also needs to be updated for the current mobile devices. It’s needs a cleaner and sleeker design than it currently has, also it hurts my eyes to use the mobile app so I usually stick with using Safari to open the website when not on my laptop. I would use it more if there were improvements.
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Awful, can’t upload anything.
Everything about CastleBranch is awful. Both the app and on my computer. Can’t upload anything on my app, keeps kicking me out. When it decides to work on my computer it takes 5 minutes to actually upload my documents.
Hope you have a lot of free time and patience
We were mandated to utilize this app for nursing school. I am not exaggerating when I say it took 13-25 minutes per page to upload. Days! It took me multiple days to upload every. single. piece. of. paper. Vaccinations, one vax and one page at a time. All of them. Physical. All 5 pages. One at a time. Background check. So many things. The app is terrible. It kicks you off after you waited the infinity to log on. The ONLY good thing about the app is that I am able to forward these docs as I’m applying for reciprocity or jobs. Other than that, the app is worthless and miserably frustrating and time consuming.
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Poor Response Time
This company has very poor response time. They can’t read and decline things without actually looking at what they have declined, then make it impossible to reach a human to talk to. They are designed to take your money and provide exceptionally bad service to students. I plan to suggest alternative companies to my dean.
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Terrible app
If I could give it 0 stars I would . This app is so slow and needs a major update. We pay so much money for the system for it to always shut down and not work properly. Nursing students would greatly appreciate a better app and website. My castle brand Gives me major anxiety of being dropped out of the program .
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Unreliable
I am in school and they switched to this program about 6 months ago for our required documents and I wish they would go back to verified credentials! The website is IMPOSSIBLE and the errors are constant, this app is no better and frequently fails the document upload process or just kicks you out of the app and does nothing. I am using the app because the website will only pull up greyed out on all of my desktops and other devices. The app was recommended and it has done no good. I have missed my school registration and possibly the entire quarter because of this awful website and app. FIX IT! I hope my school dumps this company because it’s been nothing but a headache for MULTIPLE students.
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Useless
This app and website are both useless. The app just links you to the website, which is frustrating because you get constant broken links and because the design is terrible … the “clickable” buttons conflict with the Safari search bar, so there is literally no way to use this system on a mobile device.
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