myCCCU Mobile Banking (AdelFi) User Reviews

Name: myCCCU Mobile Banking (AdelFi)
Rating: 4.8 (1630 reviews)

myCCCU Mobile Banking (AdelFi)

Christian Community Credit Union

📊 Productivity

💰 Finance

What users say

Summarized from real user reviews of myCCCU Mobile Banking (AdelFi). Based on 1.6K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Convenient mobile banking
👍User-friendly app
💳Excellent customer service
🏆Consistent and reliable service for years

Negative things

🐛Issues with mobile check deposit
🕰️Delayed account updates and alerts
🔍Strict identity verification requirements
🏢Lack of physical branch locations

Top reviews

Most Recent Highest Rated Lowest Rated

Best loving credit union!!

This credit union is the real Christ loving institution! I have all my accounts here. I will stand with real genuine Christians believers..

1Mastec

a month ago

Joint Owership

Overall app seems good, however they don’t have different login for the joint owner. Everytime my spouse tries to login it sends MFA code to me, this frustrating for both of us as we are most of the time not together.. Hope they will add this have different login details for joint ower too..

thuluX

2 months ago

Continually lock me out

Customer beware, 15 years ago when I started my account everything seemed good then I had an issue with my account. CCCU locked my account on a Friday/payday. With no notification. Rent due was able to grocery shop yet. I called the branch number was after hours but their security was asking me a series of questions to verify my identity. With one problem, they input my phone number wrong on my account, they straight hung up on me leaving me with no chance to retrieve cash till tied because of mon holiday. I changed my number 4 times in the branch and still it wasn’t correct. I have gone through them freezing my account 5 times and they simply can’t careless about it, now I find out they have either my birth date Erin or my ssn wrong and they won’t help me again. Because of so a staff members incompetence I am left again no help. Unbelievable! So be prepared. They have merged unions to another”Christian’ institution and they now have no account info they can find. Hours later and 6 calls and nothing.
Good luck.

Aggravated …….

2 months ago

Great cu

Been with this credit union quite some time Easy banking wonderful staff thank you and God bless you

gqbullet

2 months ago

Good bank, bad app

Every time I have tried to deposit money into my account from another bank it asks that I verify the bank and the account. However, it never works. It takes me through all the stages of allowing consent, I will get an email from my other bank saying I’ve given access to myCCCU, and then the myCCCU app goes unresponsive and once I close the app it resets the verification. So far they’ve been a good bank, just a bad app.

KassieRam

4 months ago

40plus year member

Thank you for a consistent and thorough relationship for all these years!

BeeKissed

6 months ago

Don’t believe the lies.

Apple and Mycccu keep deleting my review. There is nothing great about this bank, just fees and lies for nothing.

Bob Hope's roomate

a year ago

CCCU is 5 Stars, The App is Poor

Update: We absolutely love CCCU and are so grateful they exist so that we have a credit union whose values align with ours. The customer service is also superb. For that, we would give CCCU 5 stars! However, the app needs work, including the widget. There is a delay in receiving alerts, balance updates through the widget, and on occasion, it will temporarily show a negative balance, then go back to a positive balance. Another issue is the need for a physical location in our area, as it would allow us to eliminate a need to use our primary financial institution. We appreciate the concept behind it and tools within the app that help manage finances. We've never had a bank or credit union (we've used both) that offers all of the extras CCCU offers. If we had physical location, the app malfunctioning wouldn't be as big of an issue. For these reasons, we give the app (NOT CCCU) 1 star, as it could be greatly improved upon.

MamaSM5

a year ago

Response from developer

Thank you for your positive feedback about CCCU and for your suggestions regarding our app. We welcome the opportunity to speak with you and assist with the widget delays you’ve been experiencing. Please feel free to chat with us during our business hours 9 am – 5 pm, or you can email us at info@mycccu.com with your contact information and a team member will contact you (please do not include confidential information such as membership number, card number, pin number, etc.). Again, we appreciate your feedback as it helps us make improvements to better serve our valued members. Blessings, CCCU.

Great app

Their app works perfectly

Lee4lee

a year ago

CCCU is 5 Stars, The App is Poor

We absolutely love CCCU and are so grateful they exist so that we have a credit union whose values align with ours. The customer service is also superb. For that, we would give CCCU 5 stars!

However, the app needs some work, including the widget. There is a delay in receiving alerts and seeing a balance update through the widget. Our only other complaint is that we wish there was a physical location in our area, as it would allow us to eliminate the need for our primary financial institution. We do appreciate the concepts behind it and all of the things within the app that are set to help better manage finances. We've never had a bank or credit union (we've used both) that offers all of the extras CCCU offers. It would be helpful if the app functioned more smoothly, if we could speak to the people behind it in person, and handle deposits, withdrawals, etc. in person and without visiting a local, unaffiliated credit union to withdraw or deposit cash. For these reasons, we give the app 1 star, as it could be greatly improved upon.

MamaSM5

a year ago

Response from developer

Huge overstep into privacy

The CCCU app and website require that you enter your social security number for elementary things like ‘enable e-statements’. They were very stern that this is their policy and there is no other option but this and absolutely no flexibility.

Direct deposits also take longer with this bank and they have very low limits on external transfers.

Tealie-o

a year ago

Response from developer

Hello Tealie. We sincerely apologize for the frustration caused by our security features, and we appreciate you letting us know about it. Safeguarding our members’ accounts and financial information is of the utmost importance to CCCU. We are committed to making improvements when we can and your feedback helps us do just that. We hope you will give us another chance to exceed your expectations in the future.

Denied harvest checking and savings

I didn’t even get a chance to utilize these services. I was denied services and when I called to see why, they just say “I’ll call you tomorrow” or “in a meeting I’ll call later”. All very sketchy. If I can utilize this banking then my 1 star would become 5. But I’ve been given no communication. For being a Christian company I’m surprised at how I’ve been treated.

Lil Zacchaeus

a year ago

Response from developer

We appreciate your feedback, and we apologize for your experience. Our records indicate that a member service representative has been in contact with you regarding your concerns. If you feel your concerns have not been addressed, please feel free to contact us at 800.347.2228. Blessings. CCCU

Doesn't live up to the hype

Lots of broken links. Can't do everything the website can. Doesn't compare to the best.

stowe_p

2 years ago

Best credit union and app

Been with this credit union for 33 years and they have done an exceptional job meeting our banking needs. The app is wonderful! Easy to use and understand and so convenient. Thank you!

LinKayMn

2 years ago

Best credit union and app!!!!

If you are not using CCCU YOU NEED TO!!!

Awesome27!

2 years ago

Bank good, mobile deposit BAD

I tried depositing a check with the app on an iPad. Camera was 90 degrees off from reality. Nearly impossible to get lined up. Can we make the camera and device use the same rotation?!

mevans7777

2 years ago

CCCU IS BANKING REIMAGINED

Absolutely Love CCCU and there heart for missions and church’s and Gods people!

Elijah-24

3 years ago

Good but annoying

The app works quite well, but for asking me to rate it every five seconds, it gets one star.

Kent from Downey

4 years ago

Ineptitude

This app does not show real-time balances especially on the weekends. A person used to be able to check specific deposits and debits but they got rid of that of that feature as well. If you go into the credit union good luck getting help!!

christianGal2:20

4 years ago

Convenient

I love the convenience this app provides. Remote check deposit and reoccurring bill pay options are two of my favorite features. The support staff are loving and caring people as well.

jrt0111