Slow af
This app takes forever if it ever to load. While I was waiting for it to load I found my lap top. Turned it on, logged on to the website and did the 2- step authentication …and the app was still trying to load. It’s SLOW.
What a Worthless app
I’ve been having your session has expired messages constantly if I could give no stars I would. I thought maybe it’s my password so try resting and the app doesn’t let me enter my date of birth. Either have tests done with an app before you force mobile users to only be able to use the app and have minimal issues or just stop having the app the only option. Cuz i get the same issue on the mobile website. Then when I call you are not open because timezones are a thing. I’m a caregiver I don’t sit at a computer I’m on the go fix your stuff. I have less issues with free games apps that took 5 mins to make how is that a higher standard then a work/payroll/insurance app you make MILLIONS OFF CONSUMERS fyi I will be messaging my union rep to see if we can switch cuz this has been an issue for over 1 year and not fixed
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Deserves 10 stars
ANY claims info needed is in this app and that is my main purpose for usage. I also love being able to upload FSA documents
Easy Access
This app helps me access all information I need for my health plan. I have had my first ever surgery recently and they helped me understand my costs.
Helpful
This app is hopeful when looking for claim status or even looking for a provider near you.
