Online card payment
What’s going on with the pay online feature I can’t use Apple Pay, PayPal or nothing it also doesn’t allow me add another card
Automated email response missed the point.
The reply to my emailed question seemed AI’ish and the response is wrong. So I’ll call.
Not consistent
Every time I open the app it takes forever to log me in, but if I kill the app and reopen it logs me in.
Optional
Not the best. This app doesn’t work far more than it does. And the navigation is somewhat difficult. I noticed today that you’ve made some changes to it since the last time I was in it which was maybe two weeks ago. I had to get Help to find where the blue flex card balances were and today it’s on the home screen although the link didn’t work. I got a 404 error.
I was also trying to turn off all these paper statements you sent me. I really do not want them save the trees. Three members in my family have Blue Cross. We all have paperless notification and we all get paper statements every month. Why? Turn it off.
I was also trying to turn off all these paper statements you sent me. I really do not want them save the trees. Three members in my family have Blue Cross. We all have paperless notification and we all get paper statements every month. Why? Turn it off.
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No provider list
You can have only 10 of your providers listed. If you have a complex health issue, you have more than 10! If you want to see the 10 that you have submitted for your providers, you don’t have the ability to view any of them beside your PCP. I find that very frustrating, especially when you receive a notification when signing in that one or more of your providers are no longer in network. So you have to contact all of your providers to make sure that they are in network! Why can’t they just tell you who it is so you can make provisions to either replace them or accept the out-of-network charge?? It is very time-consuming and overwhelming when dealing with such a complex and difficult health condition as it is. I do like that they list the individual claims. However, It doesn’t show the reason why a particular claim has been denied.
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