Unable to log I
The app will not let me log in but can log in on the browser. You have to fire whoever is in charge of the app. Just looked at all the previous reviews and nothing has been to done fix the user experience.
FIX IT OR DELETE IT!
Either commit to building a functional app or abandon it altogether. Leaving a completely broken app on the app store only serves to deceive and frustrate your paying customers.
When people open a dental insurance app, they are usually at a clinic needing immediate access to their digital ID cards, claims, or coverage details. Instead, this app crashes, fails to load basic information, and refuses to function.
If you aren't going to invest the resources to maintain it, pull it from the store entirely and direct users to your website. Forcing us to waste time downloading a useless, broken tool is a terrible customer experience.
When people open a dental insurance app, they are usually at a clinic needing immediate access to their digital ID cards, claims, or coverage details. Instead, this app crashes, fails to load basic information, and refuses to function.
If you aren't going to invest the resources to maintain it, pull it from the store entirely and direct users to your website. Forcing us to waste time downloading a useless, broken tool is a terrible customer experience.
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Response from developer
Thanks for letting us know about this issue. We apologize for the difficulties. Please get in touch with us at 800-487-5553 so we can better assist you.
15 CHARACTER PASSWORD ARE YOU NUTS
WHY THE HELL DO I NEED A 15 CHARACTER PASSWORD FOR MY DENTAL INSURANCE ACCOUNT?
Terrible
Unable to register even with correct otp
Worst app development ever
How many times do you need a dang passcode?!? Registering already had me do it 6-7 times then you gotta do every time you log in, then you gotta have a 15 character password that needs to be reset every time such a stupid app you IT needs to get it together I don’t even know why there’s 2 stars should be zero
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Response from developer
Sorry to hear that. Please give us a call at 800-487-5553 so we can help. You can also email us at group@ameritas.com.
