Unable to log I
The app will not let me log in but can log in on the browser. You have to fire whoever is in charge of the app. Just looked at all the previous reviews and nothing has been to done fix the user experience.
FIX IT OR DELETE IT!
Either commit to building a functional app or abandon it altogether. Leaving a completely broken app on the app store only serves to deceive and frustrate your paying customers.
When people open a dental insurance app, they are usually at a clinic needing immediate access to their digital ID cards, claims, or coverage details. Instead, this app crashes, fails to load basic information, and refuses to function.
If you aren't going to invest the resources to maintain it, pull it from the store entirely and direct users to your website. Forcing us to waste time downloading a useless, broken tool is a terrible customer experience.
When people open a dental insurance app, they are usually at a clinic needing immediate access to their digital ID cards, claims, or coverage details. Instead, this app crashes, fails to load basic information, and refuses to function.
If you aren't going to invest the resources to maintain it, pull it from the store entirely and direct users to your website. Forcing us to waste time downloading a useless, broken tool is a terrible customer experience.
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Response from developer
Thanks for letting us know about this issue. We apologize for the difficulties. Please get in touch with us at 800-487-5553 so we can better assist you.
15 CHARACTER PASSWORD ARE YOU NUTS
WHY THE HELL DO I NEED A 15 CHARACTER PASSWORD FOR MY DENTAL INSURANCE ACCOUNT?
Terrible
Unable to register even with correct otp
Worst app development ever
How many times do you need a dang passcode?!? Registering already had me do it 6-7 times then you gotta do every time you log in, then you gotta have a 15 character password that needs to be reset every time such a stupid app you IT needs to get it together I don’t even know why there’s 2 stars should be zero
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Response from developer
Sorry to hear that. Please give us a call at 800-487-5553 so we can help. You can also email us at group@ameritas.com.
Terrible
Never can get on the app!
Totally frustrating
Totally frustrating
I’ve never rated an app
But this one deserved a 1 star rating. It serves no purpose. There is never a way to successfully log in. There’s ALWAYS a bug or a “we’re sorry” message
Get the job done, but barely
Here’s a list of things that need to be fixed in the app:
- form focus at signup: while selecting different things during sign-up, the focus keeps errantly shifting to the top
- form fill keyboard: after typing on the keyboard to fill input in a form, tapping on a form button only leaves the keyboard, you have to click on the button again for it to activate
- autofill password: edge-case ,but since I had already saved my password with iOS, filling out the “set password” didn’t select the right input box (only ever selected the first box)
- EOB email: doesn’t work
- form focus at signup: while selecting different things during sign-up, the focus keeps errantly shifting to the top
- form fill keyboard: after typing on the keyboard to fill input in a form, tapping on a form button only leaves the keyboard, you have to click on the button again for it to activate
- autofill password: edge-case ,but since I had already saved my password with iOS, filling out the “set password” didn’t select the right input box (only ever selected the first box)
- EOB email: doesn’t work
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Response from developer
Thanks for the valuable feedback. If you would like to discuss this further, please call us at 800-487-5553. You can also email us at group@ameritas.com.
Dental vision hearing insurance
Don’t get this insurance they just take your money n basically ur paying them to review (just looking at it ) your dental, vison, hearing n don’t pay anything I cancel my first month I DO NOT RECOMMEND
No ID card
I downloaded it for an ID card and the app says it can’t be used for IDs. There is a tab for IDs but it doesn’t work for me.
Trash app
It’s like going down a rabbit hole. It’s such a task just to login. My dental and vision are not linked AGAIN making it cumbersome to pay premiums in one place.
Frustrating Ameritas App
Ameritas is by far the worst working app. Everyone involved needs to be fired. Every the representatives are lacking knowledge. Fire them too!
App sucks
It’s not even working for me
Mal servicio
Terrible servicio, he tratado de comunicarme con ellos, he dejado mensajes y no responden
HORRIBLE
YOU CAN NEVER LOG IN!!!!!!! ALWAYS SAYS MY PASSWORD IS WRONG NO MATTER WHAT I DO!!!! Just another example of how insurance companies and con artists and crooks.
Terrible
Terrible app, if you are even able to log in without having to reset your password every time or multiple times. Finally if you get into the app it will crash out a couple minutes into it and have to redo the whole log in reset password or be locked out and have to unlock first. So frustrating makes me want to cancel my entire insurance plan which is terrible also. Seems as though they don’t want you to log in your own account and see how they don’t cover anything!
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Response from developer
We certainly hate to hear that. Please give us a call so we an assist you. Reach us at 800-487-5553.
App always down
They need a bug fix to fix their bug
App doesn’t open
You enter your user name and password and are greeted by a blank screen
APP DOES NOT WORK!
App used to work fine now whenever it opens it say’s to update the app but when I click update there is ZERO update on the store only saying to open the app which creates an infinite cycle of bs
Buggy, barely functional
Just downloaded and installed it. Setting up your account is buggy requiring multiple extra taps for no apparent reason. First time logging in, I tried to view my account info and just got the never-ending spinny wheel. Closed out the app, tried again, and was directed to a black screen with no way back, so force quit the app again. Third time, it seemed to work, I could see my benefits, but then I tried the “add my card to wallet” function and that gave an error as well, so big failure for a company that makes billions of dollars off of people’s fear and desire to not suffer or die from an injury or disease.
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Response from developer
Thank you for providing your feedback and letting us know about this issue. Please get in touch with us at 800-487-5553 and we'd be happy to help you.
