Digital ID Card Small Font
The in app digital ID card font is too small to read and there is no option to zoom. Not good for seniors or the visually impaired.
GGabalabaIZkool
Won’t open
App won’t login just keeps telling me to try again later
WDWatermelon Catfish Dog
Excellent Customer Service
Spoke with Shantel to help with questions about my policy. Absolutely happy with how Shantel spoke with me and helped me. Don’t expect it but she made the call worth it and changed my opinion of how the call would go. Thank you Shantel!
C1Car Guy 1965
Fine, but Badges Don’t Clear
The app is well done and does everything I would expect, but I have two complaints:
- I have a notification badge stuck at 3. No idea what it’s for. It’s been stuck at 3 since at least January. Since that time I have switch jobs, so completely new insurance plan. I have uninstalled/reinstalled. I have switched to a new iPhone. And still a notification badge stuck at 3. I’ve searched high and low in the app for any notification to clear, and can’t find a thing.
- On the Digital Member ID card page, I should have the ability to Copy the individual fields (ID number, Group number, etc.) to the clipboard.
- I have a notification badge stuck at 3. No idea what it’s for. It’s been stuck at 3 since at least January. Since that time I have switch jobs, so completely new insurance plan. I have uninstalled/reinstalled. I have switched to a new iPhone. And still a notification badge stuck at 3. I’ve searched high and low in the app for any notification to clear, and can’t find a thing.
- On the Digital Member ID card page, I should have the ability to Copy the individual fields (ID number, Group number, etc.) to the clipboard.
Show more
PBP. Braswell
Seems super helpful, isn’t.
I love the idea of the “find a provider” option that looks up doctors near you. How wonderfully useful that would be! But the accuracy of the info is dreadful. I spent an about 20 min looking over options, reading reviews and then called. That doctor isn’t even in the specialty listed (primary care - they only treat kids). Ok, next on the list, not a working number. Ok next, not actually accepting new patients. What’s the point of having all that info listed if your members can’t actually use it?
Maybe you should have a position that all could actually make sure this info is up to date at least semi annually? We sure all pay enough for insurance and the internet exists so it shouldn’t be that hard…
Maybe you should have a position that all could actually make sure this info is up to date at least semi annually? We sure all pay enough for insurance and the internet exists so it shouldn’t be that hard…
Show more
PPuzzlesPleaseok
