Frustrations and minimal help
I have attempted multiple times through the portal I am speaking with multiple people. I met with an AI generated response that does not answer the question nor does it. Tell me if the claims have actually been processed again that were prior authorized. i’ve provided insurance information. I have provided denial information. I have provided an authorization of service services. I don’t know what else to do. when I attempt to reach out in the portal again, all I receive is an AI generated message that my problem has been taken care of yet the claims did not show to be paid. I don’t know what else to do nor who else to speak to about this, it doesn’t seem like anyone is able to help me.
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Why?
I’ve had coverage since I was 27 years old with this company. Every year the cost goes up and the coverage goes down. Now next year they want over a thousand dollars a month. Typical. I’m done.
Excelente
Excelente
Confusing
My company had the UHC app it was great, and we switched to this. I am so confused. To find care i have to go outside the app? I search urgent care in the find care thing it brings up clinical psychologists, i cant set up appointments in the app. Nothing makes sense or works the way it should. Honestly no clue how this has nearly 5 stars. If you goal is to not have people go to the doctor by making a confusing app you’re succeeding. I haven’t seen a healthcare professional since we switched to blue cross blue shield and I’ll probably die before i do. I do not recommend at all.
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Ease of use
The BCBSTX app is very user friendly and easy to find the information you are looking for.
Pharmacy
My BCBS insurance went into effect this week. The start date shows October 1. I printed my insurance card. I came to the pharmacy for my prescriptions and was told that BCBS has to activate my account. I was on the phone the past two days making sure I was covered. This is frustrating.
Digital ID Card Small Font
The in app digital ID card font is too small to read and there is no option to zoom. Not good for seniors or the visually impaired.
Won’t open
App won’t login just keeps telling me to try again later
Excellent Customer Service
Spoke with Shantel to help with questions about my policy. Absolutely happy with how Shantel spoke with me and helped me. Don’t expect it but she made the call worth it and changed my opinion of how the call would go. Thank you Shantel!
Fine, but Badges Don’t Clear
The app is well done and does everything I would expect, but I have two complaints:
- I have a notification badge stuck at 3. No idea what it’s for. It’s been stuck at 3 since at least January. Since that time I have switch jobs, so completely new insurance plan. I have uninstalled/reinstalled. I have switched to a new iPhone. And still a notification badge stuck at 3. I’ve searched high and low in the app for any notification to clear, and can’t find a thing.
- On the Digital Member ID card page, I should have the ability to Copy the individual fields (ID number, Group number, etc.) to the clipboard.
- I have a notification badge stuck at 3. No idea what it’s for. It’s been stuck at 3 since at least January. Since that time I have switch jobs, so completely new insurance plan. I have uninstalled/reinstalled. I have switched to a new iPhone. And still a notification badge stuck at 3. I’ve searched high and low in the app for any notification to clear, and can’t find a thing.
- On the Digital Member ID card page, I should have the ability to Copy the individual fields (ID number, Group number, etc.) to the clipboard.
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Seems super helpful, isn’t.
I love the idea of the “find a provider” option that looks up doctors near you. How wonderfully useful that would be! But the accuracy of the info is dreadful. I spent an about 20 min looking over options, reading reviews and then called. That doctor isn’t even in the specialty listed (primary care - they only treat kids). Ok, next on the list, not a working number. Ok next, not actually accepting new patients. What’s the point of having all that info listed if your members can’t actually use it?
Maybe you should have a position that all could actually make sure this info is up to date at least semi annually? We sure all pay enough for insurance and the internet exists so it shouldn’t be that hard…
Maybe you should have a position that all could actually make sure this info is up to date at least semi annually? We sure all pay enough for insurance and the internet exists so it shouldn’t be that hard…
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Blue cross blue shield insurance
Worst health insurance I every had. They don’t want to pay for nothing they just like to rob their customers. Run away from these people!
Worst app ever
It’s like Blue Cross BS stands for exactly what it sounds like. If you’d like to have zero access to your benefits, coverages or providers then run, don’t walk to download this app. It’s honestly the most useless app I’ve had from a healthcare provider. At Open Enrollment I’m looking at changing my coverage to my husband’s and I work in HR / benefits.
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Mi seguro
Es excelente…
Missing financials
This site is not accurate with deductibles, out of pocket and claims
Two plans
I have two plans and it’s a nightmare. Providers need to submit twice and somehow claims are not getting paid. BCBS says provider needs to submit twice however claims are being resubmitted with subscriber number so still don’t get paid.
BCBSTX
This app is useless. Downloaded it last week and I’ve been trying to on enroll my account but thethe button takes me to a white screen, EVERY SINGLE TIME! Shameful for a company as big as Bcbs!!!
The app sucks
The app does not have sufficient information in a clear way. The app ought to show information clearly about individuals, family members, and all the charges that are being brought against the health insurance. It does not it lacks the most basic information which would be relevant and useful for the user.
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Yet another IT issue making the company look bad
The simple password reset feature doesn’t work right. This basic IT function is necessary for self service situations and patients can’t use their paid benefit without it which breeds numerous questions.
Douglas
I went for my annual check up with my primary care doctor and was charged for this. Annual check up is supposed to not be charged. BCBS said we probably talked about something other than my annual check up that is absolutely ridiculous, isn’t that the whole point of having a primary care doctor that you would let them know what’s going on with your health!!
I’ve never had this problem before and always discussed my current health.
I’ve never had this problem before and always discussed my current health.
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