Won’t open
App won’t login just keeps telling me to try again later
Excellent Customer Service
Spoke with Shantel to help with questions about my policy. Absolutely happy with how Shantel spoke with me and helped me. Don’t expect it but she made the call worth it and changed my opinion of how the call would go. Thank you Shantel!
Fine, but Badges Don’t Clear
The app is well done and does everything I would expect, but I have two complaints:
- I have a notification badge stuck at 3. No idea what it’s for. It’s been stuck at 3 since at least January. Since that time I have switch jobs, so completely new insurance plan. I have uninstalled/reinstalled. I have switched to a new iPhone. And still a notification badge stuck at 3. I’ve searched high and low in the app for any notification to clear, and can’t find a thing.
- On the Digital Member ID card page, I should have the ability to Copy the individual fields (ID number, Group number, etc.) to the clipboard.
- I have a notification badge stuck at 3. No idea what it’s for. It’s been stuck at 3 since at least January. Since that time I have switch jobs, so completely new insurance plan. I have uninstalled/reinstalled. I have switched to a new iPhone. And still a notification badge stuck at 3. I’ve searched high and low in the app for any notification to clear, and can’t find a thing.
- On the Digital Member ID card page, I should have the ability to Copy the individual fields (ID number, Group number, etc.) to the clipboard.
Show more
Seems super helpful, isn’t.
I love the idea of the “find a provider” option that looks up doctors near you. How wonderfully useful that would be! But the accuracy of the info is dreadful. I spent an about 20 min looking over options, reading reviews and then called. That doctor isn’t even in the specialty listed (primary care - they only treat kids). Ok, next on the list, not a working number. Ok next, not actually accepting new patients. What’s the point of having all that info listed if your members can’t actually use it?
Maybe you should have a position that all could actually make sure this info is up to date at least semi annually? We sure all pay enough for insurance and the internet exists so it shouldn’t be that hard…
Maybe you should have a position that all could actually make sure this info is up to date at least semi annually? We sure all pay enough for insurance and the internet exists so it shouldn’t be that hard…
Show more
Blue cross blue shield insurance
Worst health insurance I every had. They don’t want to pay for nothing they just like to rob their customers. Run away from these people!
Worst app ever
It’s like Blue Cross BS stands for exactly what it sounds like. If you’d like to have zero access to your benefits, coverages or providers then run, don’t walk to download this app. It’s honestly the most useless app I’ve had from a healthcare provider. At Open Enrollment I’m looking at changing my coverage to my husband’s and I work in HR / benefits.
Show more
Mi seguro
Es excelente…
Missing financials
This site is not accurate with deductibles, out of pocket and claims
Two plans
I have two plans and it’s a nightmare. Providers need to submit twice and somehow claims are not getting paid. BCBS says provider needs to submit twice however claims are being resubmitted with subscriber number so still don’t get paid.
BCBSTX
This app is useless. Downloaded it last week and I’ve been trying to on enroll my account but thethe button takes me to a white screen, EVERY SINGLE TIME! Shameful for a company as big as Bcbs!!!
The app sucks
The app does not have sufficient information in a clear way. The app ought to show information clearly about individuals, family members, and all the charges that are being brought against the health insurance. It does not it lacks the most basic information which would be relevant and useful for the user.
Show more
Yet another IT issue making the company look bad
The simple password reset feature doesn’t work right. This basic IT function is necessary for self service situations and patients can’t use their paid benefit without it which breeds numerous questions.
Douglas
I went for my annual check up with my primary care doctor and was charged for this. Annual check up is supposed to not be charged. BCBS said we probably talked about something other than my annual check up that is absolutely ridiculous, isn’t that the whole point of having a primary care doctor that you would let them know what’s going on with your health!!
I’ve never had this problem before and always discussed my current health.
I’ve never had this problem before and always discussed my current health.
Show more
Constant issues
I don’t use this app often but when I do always has issues with logging in, then recently got an email that says my email was changed even though I never requested it. Trying to get help is such a hassle. As a member who also works in a provider office would think this would function and operate better so things can be viewed properly and without issues every time. I finally was able to get in touch with support and just had my whole account unregistered so I can re-register because there were so many issues!
Show more
Disabled veteran working full time insurance not paying for claims
I dont understand why my chiropractor bill is not covered
Give me my money back
Go private if you can
Expensive
Expensive
Difficult to find doctors
Though there is list of doctors, either address are not updated or sometimes doctors are not available
Poor Customer Service
BCBS TX is consistently poor in being helpful and responsive to customers.
Mrs
Great
