When it works
It's a great app when it works by consistently have to uninstall and install and it just spins so I have to go to the website. It would get better rating if it didn't spin so much and crash
Help
Total waste to try and get help with what should be a simple problem. I hope I get a questionnaire on quality of service! Not being able to fix a simple problem is crazy! One star is giving to many !
Nothing works but I can see my plans
3 stars because I can see all my plans in one place but the messages won’t open. The billing section is offline so I can’t see if my credit has been applied. The coverage section also won’t open.
Where is pharmacy
Is there a separate pharmacy app?
Mobile app is not good
Too hard to negotiate or find what you need to. Info is misleading. Need to fix this ASAP
BlueConnectCard
I could not find my card to know how much or whatever was in it!!!!!!!!!!
Constantly needs updating with no improvement with said update
Constantly needs updating with no improvement with said update
A fairly useless site
Information is hard to find even for this tech savvy senior.
Want to view EOB online.
No way, that I can find, to view EOB on this app
Horrible experience
Fix your app. It should not take 20 minutes to reset a password. Also why is it not compatible with apple passwords. Your service is important and you owe it to your customers to have a half way decent app.
Need Face ID
Need quicker way to log in, very primitive site compared to your competitors I have used in past. New technology and tools available to make more user friendly
Claims
Why does it take 60 days for claims to be processed ?
Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner
????
Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner
????
Awesome insurance
So far so good ! Switched from UHC to BSBC . Been pretty good so far . Still new with this company .
Difficult to Navigate
I went to pick up my prescription from the pharmacy and I hadn’t gotten my new card yet, so I tried to use the app to give them my information. Unfortunately the info they needed wasn’t on my card, and no matter where I looked I couldn’t find the one number the pharmacy needed, and they ended up having to call insurance themselves just so I could get my medication. All relevant information should be EASILY accessible through the app.
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Disconnected app
The app and the website aren’t communicating properly. Each one redirects to the other in a loop.
Flex card
The flex card details have mysteriously disappeared. I contacted the app’s customer support. They said they were aware of the issue, and it would be resolved immediately. 3 days later here we are. There definition of immediate differs from mine.
Why did they make it so much worse??
Forget seeing your accumulated out of pocket max totals or seeing how far you are from meeting deductible: They are no longer anywhere on this app nor on EOB. Total loss of transparency for planning your medical expenses! Additionally, the provider search works only occasionally. The same search for the same doctor by name pulls nothing sometimes, sometimes they show up. But seriously, not showing your current accumulated OOP or deductible paid to date is seriously unforgivable despite easy viewing of your claims. My latest attempt to find this left me furious. It used to be front and center. FAIL!
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Blue Flex Questions
Called & Representative was most kind & patient. Her speaking voice was very clear. I sometimes can not hear speaker since I wear hearing aides. She answered my inquiries!
App just spins
Terrible it just spins and doesn’t get to login have tried restarting phone delete and reinstalled app nothing just the annoying spin
Can never log in
I don’t understand the point when you can never log in. It’s always an issue getting into your account. It pulls up a QR code to scan, or it prompts me to plug in and active an external hard drive.. from the log in page!! How does that make any sense at all?
