Blue Cross NC Reviews: Is It Legit?

Name: Blue Cross NC
Rating: 4.29575 (6448 reviews)

Blue Cross NC

Blue Cross and Blue Shield of North Carolina

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience16.7% of reviews

Neutral13.2% of reviews

Negative experience70.2% of reviews

~ Based on 228 written reviews from the US App Store.

What users say about Blue Cross NC

Reviews of Blue Cross NC are mostly negative: the Health & Fitness app is rated 4.3/5 from 6.4K App Store ratings. What users like most: user-friendly app, smooth navigation. Top complaints: frequent login issues, buggy and unreliable performance. Summarized from real user reviews.

Positive things

👍User-friendly app
🚀Smooth navigation
💡Helpful IT support
🚀Practical and handy features

Negative things

🐛Frequent login issues
🐛Buggy and unreliable performance
🐛Outdated and inaccurate information
🐛Unintuitive and difficult to use
🐛Constant need to reset password
🐛Lack of basic functionality

Is Blue Cross NC Safe?

Blue Cross NC appears safe based on user ratings. AppsHunter Safety Score for Blue Cross NC is 86/100.

This assessment is based on 6,448 user ratings, with an App Store average of 4.3/5.

Safety Analysis

81.3% of ratings point to a safe experience

4.3% of ratings suggest some concerns

14.4% of ratings point to a risky experience

~ Based on 6,449 App Store ratings for Blue Cross NC.

Is Blue Cross NC Legit?

Blue Cross NC appears to be a legitimate app. AppsHunter Legitimacy Score for Blue Cross NC is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Online card payment

What’s going on with the pay online feature I can’t use Apple Pay, PayPal or nothing it also doesn’t allow me add another card

AAlbert3777

2 months ago

Automated email response missed the point.

The reply to my emailed question seemed AI’ish and the response is wrong. So I’ll call.

NNat55x

2 months ago

Not consistent

Every time I open the app it takes forever to log me in, but if I kill the app and reopen it logs me in.

BBAba122

2 months ago

Optional

Not the best. This app doesn’t work far more than it does. And the navigation is somewhat difficult. I noticed today that you’ve made some changes to it since the last time I was in it which was maybe two weeks ago. I had to get Help to find where the blue flex card balances were and today it’s on the home screen although the link didn’t work. I got a 404 error.
I was also trying to turn off all these paper statements you sent me. I really do not want them save the trees. Three members in my family have Blue Cross. We all have paperless notification and we all get paper statements every month. Why? Turn it off.

Jjzimpson

2 months ago

Response from developer

Thank you for your review. We recently rolled out navigational and design changes based on member feedback, and we have additional changes coming soon. We're aware of the issue with the FlexCard link at the top of the homepage, and we will have it fixed mid- to late-September. In the meantime, you can access your FlexCard info at the bottom of the homepage under Savings and rewards or under the Supplement benefits section on your Health Coverage page. While you can select paperless for things like health notices and general info, Medicare members cannot select paperless for plan documents at this time. Please reach out to us on the portal or at the number on the back of your ID card if you have other questions or concerns. Thanks!

No provider list

You can have only 10 of your providers listed. If you have a complex health issue, you have more than 10! If you want to see the 10 that you have submitted for your providers, you don’t have the ability to view any of them beside your PCP. I find that very frustrating, especially when you receive a notification when signing in that one or more of your providers are no longer in network. So you have to contact all of your providers to make sure that they are in network! Why can’t they just tell you who it is so you can make provisions to either replace them or accept the out-of-network charge?? It is very time-consuming and overwhelming when dealing with such a complex and difficult health condition as it is. I do like that they list the individual claims. However, It doesn’t show the reason why a particular claim has been denied.

SSmileei

2 months ago

Response from developer

Thank you for sharing your experience with us. The message about one or more of your providers being out of network is specifically referring to your PCP. We are actively working on updating that message to make it more clear. We also have enhancements for the Claims section coming this Fall. In the meantime, please reach out to us regarding claim denial questions. You can send us a message in the portal or give us a call at the number on the back of your ID card. Thanks!

App needs work

I have to log in twice to actually get in. Logging in the first time just makes it do a never ending circle loop and then an error message.

Iidkdkeve

3 months ago

When it works

It's a great app when it works by consistently have to uninstall and install and it just spins so I have to go to the website. It would get better rating if it didn't spin so much and crash

MUMcLean u

3 months ago

Help

Total waste to try and get help with what should be a simple problem. I hope I get a questionnaire on quality of service! Not being able to fix a simple problem is crazy! One star is giving to many !

Ddevildog8152

3 months ago

Nothing works but I can see my plans

3 stars because I can see all my plans in one place but the messages won’t open. The billing section is offline so I can’t see if my credit has been applied. The coverage section also won’t open.

CCooperman500

3 months ago

Where is pharmacy

Is there a separate pharmacy app?

Bbriercreeknc

3 months ago

Mobile app is not good

Too hard to negotiate or find what you need to. Info is misleading. Need to fix this ASAP

WWoohoozer

3 months ago

BlueConnectCard

I could not find my card to know how much or whatever was in it!!!!!!!!!!

NNNoname nikname

3 months ago

Constantly needs updating with no improvement with said update

**£¥€•

4 months ago

A fairly useless site

Information is hard to find even for this tech savvy senior.

VVashtai

4 months ago

Want to view EOB online.

No way, that I can find, to view EOB on this app

NNontsniw

5 months ago

Horrible experience

Fix your app. It should not take 20 minutes to reset a password. Also why is it not compatible with apple passwords. Your service is important and you owe it to your customers to have a half way decent app.

SQstop asking me questions!

5 months ago

Need Face ID

Need quicker way to log in, very primitive site compared to your competitors I have used in past. New technology and tools available to make more user friendly

XHXYZvyg has

5 months ago

Claims

Why does it take 60 days for claims to be processed ?
Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner
????

SSnappygolf

5 months ago

Awesome insurance

So far so good ! Switched from UHC to BSBC . Been pretty good so far . Still new with this company .

F3Flyers 325

5 months ago

Difficult to Navigate

I went to pick up my prescription from the pharmacy and I hadn’t gotten my new card yet, so I tried to use the app to give them my information. Unfortunately the info they needed wasn’t on my card, and no matter where I looked I couldn’t find the one number the pharmacy needed, and they ended up having to call insurance themselves just so I could get my medication. All relevant information should be EASILY accessible through the app.

HHaygray98

6 months ago