BlueConnectCard
I could not find my card to know how much or whatever was in it!!!!!!!!!!
Constantly needs updating with no improvement with said update
Constantly needs updating with no improvement with said update
A fairly useless site
Information is hard to find even for this tech savvy senior.
Want to view EOB online.
No way, that I can find, to view EOB on this app
Horrible experience
Fix your app. It should not take 20 minutes to reset a password. Also why is it not compatible with apple passwords. Your service is important and you owe it to your customers to have a half way decent app.
Need Face ID
Need quicker way to log in, very primitive site compared to your competitors I have used in past. New technology and tools available to make more user friendly
Claims
Why does it take 60 days for claims to be processed ?
Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner
????
Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner
????
Awesome insurance
So far so good ! Switched from UHC to BSBC . Been pretty good so far . Still new with this company .
Difficult to Navigate
I went to pick up my prescription from the pharmacy and I hadn’t gotten my new card yet, so I tried to use the app to give them my information. Unfortunately the info they needed wasn’t on my card, and no matter where I looked I couldn’t find the one number the pharmacy needed, and they ended up having to call insurance themselves just so I could get my medication. All relevant information should be EASILY accessible through the app.
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Disconnected app
The app and the website aren’t communicating properly. Each one redirects to the other in a loop.
Flex card
The flex card details have mysteriously disappeared. I contacted the app’s customer support. They said they were aware of the issue, and it would be resolved immediately. 3 days later here we are. There definition of immediate differs from mine.
Why did they make it so much worse??
Forget seeing your accumulated out of pocket max totals or seeing how far you are from meeting deductible: They are no longer anywhere on this app nor on EOB. Total loss of transparency for planning your medical expenses! Additionally, the provider search works only occasionally. The same search for the same doctor by name pulls nothing sometimes, sometimes they show up. But seriously, not showing your current accumulated OOP or deductible paid to date is seriously unforgivable despite easy viewing of your claims. My latest attempt to find this left me furious. It used to be front and center. FAIL!
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Blue Flex Questions
Called & Representative was most kind & patient. Her speaking voice was very clear. I sometimes can not hear speaker since I wear hearing aides. She answered my inquiries!
App just spins
Terrible it just spins and doesn’t get to login have tried restarting phone delete and reinstalled app nothing just the annoying spin
Can never log in
I don’t understand the point when you can never log in. It’s always an issue getting into your account. It pulls up a QR code to scan, or it prompts me to plug in and active an external hard drive.. from the log in page!! How does that make any sense at all?
Verification Link is Aweful
I’ve been asked to verify my email via a link sent to me. I click it and it loops me right back to the same message to verify….over and over.
Can’t sign in
After using my username & password the next step wants me to scan a QR code….I’m using my phone. How would you like me to scan the QR code? Complete lack of thought for user experience.
Update for developer response:
No Authenticator app selected for MFA with my account. MFA utilizes my phone number to send code. No key or security code shown with your QR code.
Update for developer response:
No Authenticator app selected for MFA with my account. MFA utilizes my phone number to send code. No key or security code shown with your QR code.
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Where am I supposed to pay you
I don’t understand how I cannot just log into my healthcare app but cannot find anywhere to make my monthly premium payment.
Errors abound
No one can help
Amazon Pharmacy
The Amazon Pharmacy has been a debacle of mistakes and inability of prime member to add program. Two months in and I am still trying to figure out how to get set up to have home delivery.
