Automated email response missed the point.
The reply to my emailed question seemed AI’ish and the response is wrong. So I’ll call.
Not consistent
Every time I open the app it takes forever to log me in, but if I kill the app and reopen it logs me in.
Optional
Not the best. This app doesn’t work far more than it does. And the navigation is somewhat difficult. I noticed today that you’ve made some changes to it since the last time I was in it which was maybe two weeks ago. I had to get Help to find where the blue flex card balances were and today it’s on the home screen although the link didn’t work. I got a 404 error.
I was also trying to turn off all these paper statements you sent me. I really do not want them save the trees. Three members in my family have Blue Cross. We all have paperless notification and we all get paper statements every month. Why? Turn it off.
I was also trying to turn off all these paper statements you sent me. I really do not want them save the trees. Three members in my family have Blue Cross. We all have paperless notification and we all get paper statements every month. Why? Turn it off.
Show more
No provider list
You can have only 10 of your providers listed. If you have a complex health issue, you have more than 10! If you want to see the 10 that you have submitted for your providers, you don’t have the ability to view any of them beside your PCP. I find that very frustrating, especially when you receive a notification when signing in that one or more of your providers are no longer in network. So you have to contact all of your providers to make sure that they are in network! Why can’t they just tell you who it is so you can make provisions to either replace them or accept the out-of-network charge?? It is very time-consuming and overwhelming when dealing with such a complex and difficult health condition as it is. I do like that they list the individual claims. However, It doesn’t show the reason why a particular claim has been denied.
Show more
App needs work
I have to log in twice to actually get in. Logging in the first time just makes it do a never ending circle loop and then an error message.
When it works
It's a great app when it works by consistently have to uninstall and install and it just spins so I have to go to the website. It would get better rating if it didn't spin so much and crash
Help
Total waste to try and get help with what should be a simple problem. I hope I get a questionnaire on quality of service! Not being able to fix a simple problem is crazy! One star is giving to many !
Nothing works but I can see my plans
3 stars because I can see all my plans in one place but the messages won’t open. The billing section is offline so I can’t see if my credit has been applied. The coverage section also won’t open.
Where is pharmacy
Is there a separate pharmacy app?
Mobile app is not good
Too hard to negotiate or find what you need to. Info is misleading. Need to fix this ASAP
BlueConnectCard
I could not find my card to know how much or whatever was in it!!!!!!!!!!
Constantly needs updating with no improvement with said update
Constantly needs updating with no improvement with said update
A fairly useless site
Information is hard to find even for this tech savvy senior.
Want to view EOB online.
No way, that I can find, to view EOB on this app
Horrible experience
Fix your app. It should not take 20 minutes to reset a password. Also why is it not compatible with apple passwords. Your service is important and you owe it to your customers to have a half way decent app.
Need Face ID
Need quicker way to log in, very primitive site compared to your competitors I have used in past. New technology and tools available to make more user friendly
Claims
Why does it take 60 days for claims to be processed ?
Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner
????
Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner
????
Awesome insurance
So far so good ! Switched from UHC to BSBC . Been pretty good so far . Still new with this company .
Difficult to Navigate
I went to pick up my prescription from the pharmacy and I hadn’t gotten my new card yet, so I tried to use the app to give them my information. Unfortunately the info they needed wasn’t on my card, and no matter where I looked I couldn’t find the one number the pharmacy needed, and they ended up having to call insurance themselves just so I could get my medication. All relevant information should be EASILY accessible through the app.
Show more
Disconnected app
The app and the website aren’t communicating properly. Each one redirects to the other in a loop.
