Used to work, doesn’t now
I used this app for years with no problem logging in, viewing my bill, and paying it every month. No, there is an ongoing “server connection issue” and you can’t login using the app. Either take the app out of the App Store and only have customers use the website, or fix it, but this is a poor customer experience.
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Terrible. 0 stars would be worthy
This app is terrible. I set it up how they recommend when I bought my house almost a year ago, fast forward to month two they want to shut my water off for it not being paid! I said I’m set up on autopay! They tell me you can’t set auto pay with a current bill. Pay the bill and restart the process. Auto pay is linked. Every 1-3 months they don’t get their money and they send me a letter of past due and shut off date. It takes two or three different methods just to pay your bill!
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Horrible update. App unusable
I’ve used this app since it was released and never had an issue. When the app went under an update I am now completely locked out and have been for most of this year. Nothing has worked.
I have uninstalled and reinstalled and updated the phone. Absolutely nothing works and it seems that it is just about everyone having these issues.
I have uninstalled and reinstalled and updated the phone. Absolutely nothing works and it seems that it is just about everyone having these issues.
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Be better
I’ve had the app for years, never had issues until it updated or changed in the last year. Now when I try to login there’s always an issue. I always have to click the link that takes me out of the app to make my payment. Then it never has my correct information when I do get logged in. I have to correct the address every time also, then I have to add my bank info every time. And then have to pay $1.75 “convenience fee” for paying my bill!!! This is beyond ridiculous and frustrating! I guess I could go back to receiving a paper statement and mailing it in, you think they would appreciate getting an automatic payment online. I’d love to charge an “inconvenience fee” for all of the difficulties I experience trying to PAY MY BILL!!
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Goodness grief
Can’t log in and not sure why it’s here
ZERO STARS
It has been MONTHS and it still says “There is a connection issue to the server please try again later”. Fix your terrible app! How is it so hard to make a app just for paying bills! TRASH!
Should be less than 1 star
App never works, tried many times nothing works
Non functional
The app will not allow login. Every login attempt gives a message stating “there seems to be a connection issue to the server.” The quality of this app is the same as the water they oversee, terrible.
Used to be useful but now app constant error
Every time I have tried to pay bill through app for last 5-6 months it says error connecting to server. I have deleted and reinstalled multiple times, no use. I now just pay through website
Is not working
Network Error every time, can’t even sign in
Awful
At first I could log-in and pay my bill. Then it wouldn't let me pay my bill (errors), but at least I could look at my statement on the app to get my account #/customer # so I could pay on the website. Now it won't even let me log in on the app. It went from bad, to worse, to completely useless.
Awful and doesn’t work
The app stopped allowing signin in March I believe (it’s now June). I contacted CUD in April and they responded that they were aware of the problem. My last request for an update has gone without a response for a month.
When it worked it was useful to see how much I owed but not for any other bill information.
Minus 5 stars is my rating.
When it worked it was useful to see how much I owed but not for any other bill information.
Minus 5 stars is my rating.
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App went bad
I used to use this app each month to make my payment, but for months now it says connection issue to the server. I’ve deleted it and attempted to use it again, always the same error message. Really aggravating.
Please Fix The App
Unable to login. Receiving a Login Error message. Issue with the CUD server. Have to pay bill through website instead.
DONT BOTHER.
I have deleted and reinstalled so many times. All I can get is error message. I hate this app. I contacted CUD and they say make sure I have latest version. I DO! I have tried everything. Contacted CUD to verify my sign in name, even reset password 6 times! I have written passwords down to assure I am
entering correctly. All I get is error msg “There seems to be a connection problem to the server. Please try again later”
entering correctly. All I get is error msg “There seems to be a connection problem to the server. Please try again later”
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Is not working
It will not let me login
Broken
Can’t even login anymore
App Is broken
App never is online or operational. When it is online, if you aren’t careful it can double charge your account.
App does not work
App was ok, and then stopped functioning, currently having to go onto website to log in and pay bill.
Terrible, fix the app! Wtf!
Worst app ever. I can never just use the app to pay my bill. Why do you not fix this!? Just get rid of it if it’s never going to work. Terrible app so terrible they have all this money and can’t make an app that works. Terrible.
