WTH!
Unable to log in
Response from developer
We’re sorry for the frustration you’ve experienced while using the app. We’re currently aware of similar issues affecting some members, though they are not occurring for all users. Our team has identified that certain iOS versions and devices may be contributing to the problem. We’d appreciate the opportunity to look into this further and help resolve it—please contact our Member Service team at 877‑777‑9020, and they’ll be happy to assist you.
Log
Response from developer
We’re sorry for the trouble you’ve experienced with the app and appreciate you bringing this to our attention. Our team wants to help get this resolved as quickly as possible. Please contact our Member Service team at 877‑777‑9020 during regular business hours so we can assist you directly. Thank you for your patience as we work through this issue.
App not working
Response from developer
We’re sorry for the trouble you’ve experienced with the app and appreciate you bringing this to our attention. Our team wants to help get this resolved as quickly as possible. Please contact our Member Service team at 877‑777‑9020 during regular business hours so we can assist you directly. Thank you for your patience as we work through this issue.
Normally great. App currently won’t open
Response from developer
We’re sorry for the trouble you’ve experienced with the app and appreciate you bringing this to our attention. Our team wants to help get this resolved as quickly as possible. Please contact our Member Service team at 877‑777‑9020 during regular business hours so we can assist you directly. Thank you for your patience as we work through this issue.
