Login issues
Login issues when the multi factor authentication code is sent. After receiving the code, entering it and submitting it, the app shuts down and closes. Unable to log in.
Does its job very well
I can’t believe I’m reviewing a local utilities app, but I noticed a recent update was about making the code current and modern. I’m in IT and I know that is no small task. It usually means it’ll be more secure and have capacity for newer features. So I wanted to drop by and say how impressed I have been with the app over the last couple of years. I had no trouble paying my bill online, I like seeing the usage breakdown, and the charts and data for my billing history are a cool and well-executed feature. In extremely stormy weather, I have been impressed by how accurate and quick the outage data shows up, and it’s cool to see via this app how quickly outages get resolved. An all around good quality app, and it has always worked well for me. Kudos to the team! I’m sure more good things are coming after this update!
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WTH!
What is the point of have a credit card saved to pay the bill, if I have to get the credit card out every time to get the CVV code off the back.
Unable to log in
App will not even load now. Never had a problem since downloading the app in 2017. Apart from that the app is laggy most of the time. Energy usage report is especially slow and will not load at all sometimes. Very inconsistent app.
Log
Why am I. Having trouble logging in
App not working
Apps been tripping deleted it redownloaded updated phone still not working
Normally great. App currently won’t open
Normally great. App currently won’t open
app not working
app is acting like it wants to open then closing
Blah
It was working just fine. They updated. Now it doesn’t work at all. Deleted the app. Reinstalled it. Still doesn’t work. Now what?
App crashes on launch
Useless
Help
I need to talk to a person. It is impossible. Help!
Pop Ups freeze the app
I need to see the power outage map. The second pop up about stabilizing payment freezes the app. I can’t look at anything else.
This app is a joke
Connectivity Issues
This app has never worked for me. It is not sending authentication numbers to my phone. Since I can’t authenticate, I cannot access the app. This has been going on for months.
This app has never worked for me. It is not sending authentication numbers to my phone. Since I can’t authenticate, I cannot access the app. This has been going on for months.
Needs update
This app used to be great. But now it freezes routinely and there is no real access to the great data it used to provide
Can’t login at all
Before even downloading it asks for a verification code and it dies t ask for an email/phone number to send it to and there’s no work-around. Sounds like I’m not the only one with this problem too.
Phuk you thieves
Phuk you cuntz
Great when it all works!
It’s wonderful overall but recently the projected bill option doesn’t work - kicks into a login page then just loads endlessly. Hope it gets fixed! A delete/redownload didn’t fix.
Cannot login
I tried uninstalling and redownloading the app like other have suggested but still cannot log into the app.
I have had the app for years and it worked fine, but in the last few months, I cannot log in. This problem is a big deal in the age of “paperless billing” where I must have online access to view and pay my bill.
I have had the app for years and it worked fine, but in the last few months, I cannot log in. This problem is a big deal in the age of “paperless billing” where I must have online access to view and pay my bill.
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Love the New Features!
I love being able to see the different ways that I use energy in my home! The new features that MTE recently released help me understand my bill and energy usage better than ever before. Well done MTE!
App down!! UPDATE
I ended up removibg the app and re-downloading it. There must have been an update or something. I think I had to do that before, but don’t understand why. That’s a hassle. No app should have to be deleted and redownloaded! That’s why only 4 stars. Other than that issue, I have no other complaints. If that issue becomes nonexistent, then the app can get 5 ⭐️s. 🤷🏾♀️
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Something is wrong with this app. I have tried to login and as soon as I do, the app closes. I have also changed my password to see if that helped, but it didn’t. The same thing happened when I logged in with the new password too. 😕😩
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Something is wrong with this app. I have tried to login and as soon as I do, the app closes. I have also changed my password to see if that helped, but it didn’t. The same thing happened when I logged in with the new password too. 😕😩
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