What happened???
Was a good app. Was able to follow my usage and make adjustments to my usage once I saw where I was using a lot of energy. Now it never works. Wish it would be fixed.
Decent, but no link to power outage map
The app itself is pretty good, but I’m disappointed that I have to google “Demco power outage” to find what areas are without power. This is stupid to not be able to see this from the app!
Second time around
This is my second attempt using the app. Still needs work. Pls trouble shot before pushing out to customers.
Can’t Report outage
Fix the app
Needs to be fixed
App has been taking a really long time to sign in.
Garbage app
Enough said with title
System crash
System is down. I know my password but it’s not logging me in anymore.
Customer service worse than app
First of all this app is Garbage. Thanks DEMCO for taking the cooperative’s money and wasting it on trash like this. It doesn’t work. I call the customer service, wait 15 minutes for the person to tell me to uninstall it and then resinstall it again. guess what? That didn’t work either. Thanks again for upgrading us to this garbage app at OUR expense. When is the next annual vote?
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App works well
No issues with the app for me. I was able to create an account, pay my bill, and set up autopay without issue. I was also able to pull up past bills. It did what I needed it to do.
Garbage
I need a copy of my bill and I cannot sign in on the web or in the app. It says im not registered when trying the various means of logging in or resetting password etc. Creating a new account just hangs up and does nothing.
Outage map
Outage map not working. Also, on one screen it says that I have an outage, but the main page says no outages. On the status page it doesn’t give you a status at all for your outage. I would prefer seeing my place in line than nothing at all, even if I am in the 26,000 queue.
Unable to create an account
The application does not allow me to create an account. Does not proceed past security question and zip code. Dead end.
New app has bugs
Tried to pay my bill in the new app. First I tried to set up auto pay. Easy, right. Nope wouldn’t let me enter the last field-CVV #. So I clicked Pay bill. Entered info. It was accepted and said it be active next billing cycle. Cancelled both attempts. And called on phone to pay. The prompt say click 2 for billing but transferred me to power outages( prompt 1). Started over 3 times, Nope! Somehow 2 went 1. Called back 5th time to talk to someone, prompt 5. Due to power outage they couldn’t take my call, call back later. This app is messed up. I wrote training and taught SAP for the state, I’m a competent user. This app needs work.
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App is fine
The app itself is fine as long as you know how to use it. They sent out letters with new account numbers and how to set it up. Only problem I had with it was that I had no idea about the account number change or new app until I checked my mailbox just recently to find that I was late on my July payment and had to set this whole new app up after finding my regular app not working. I do appreciate the refreshed UI inside the app though. It makes it look a tad fresher. I imagine there are a lot of people who are just confused about it
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Easy to setup
I found setup of the new account with the new app to be fairly simple and painless. I haven’t been able to find a place to log out of the app, but if I double-click and swipe to close the app, it does require a login to get back in. App seems pretty responsive to data requests too.
Garbage
Who designed this?
The old app worked fine. This one doesn’t let me enter my payment information. The option to save and continue doesn’t work and my only option is to hit the back button which erases everything.
The old app worked fine. This one doesn’t let me enter my payment information. The option to save and continue doesn’t work and my only option is to hit the back button which erases everything.
App update
App okay wish they would add face ID to log into app.
The other app was better
Like most others I am being forced to use this new app. I can’t log in to pay my bill because it won’t take my credentials and ask for my account number, which of course I don’t have because of paperless billing. So now I am forced to call them and sit on hold for lord knows how long so that I can pay my bill ( I like electricity it lets me cook, have ac, internet access) and try to find out my account number so I can sign up for this new stupid app.
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Nice App
I downloaded the app and signed in with no problems. I made a quick and easy payment. It very easy to maneuver.
DEMCO
You destroyed what was a good app! Get busy and fix it! We need it! 😡
