myDentaQuest Reviews: Is It Legit?

Name: myDentaQuest
Rating: 4.89946 (3143 reviews)

myDentaQuest

DentaQuest LLC

💪 Health & Fitness

Customer Experience

Positive experience36.0% of reviews

Neutral0.0% of reviews

Negative experience64.0% of reviews

~ Based on 25 written reviews from the US App Store.

What users say about myDentaQuest

Reviews of myDentaQuest are mostly negative: the Health & Fitness app is rated 4.9/5 from 3.1K App Store ratings. What users like most: easy to use, helpful customer support. Top complaints: login and registration issues, limited state coverage. Summarized from real user reviews.

Positive things

👍Easy to use
💡Helpful customer support
🚀Efficient app performance

Negative things

🐛Login and registration issues
🔍Limited state coverage
⚠️Inaccurate provider information
🤔Confusing user experience

Is myDentaQuest Safe?

myDentaQuest appears safe based on user ratings. AppsHunter Safety Score for myDentaQuest is 98/100.

This assessment is based on 3,143 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.0% of ratings point to a safe experience

0.6% of ratings suggest some concerns

1.4% of ratings point to a risky experience

~ Based on 3,134 App Store ratings for myDentaQuest.

Is myDentaQuest Legit?

myDentaQuest appears to be a legitimate app. AppsHunter Legitimacy Score for myDentaQuest is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

So easy

I struggle profoundly with administrative tasks and put off updating my dental insurance profile and updating the dentist for so long because everything is always soo darn complicated! But this app was effortless, I’m shook! Thank you!

UUrnnn

2 months ago

Response from developer

Thank you so much for your 5-star review. We are thrilled to hear that an otherwise complicated and frustrating task was effortless.

Awesome

Love the app helps out a lot finding a nearby provider

$$chestercheetah

4 months ago

Response from developer

Thank you so much for your feedback, we are so glad you are loving the app.

Louisiana

There is no option for Louisiana on the app

GGh0stFaC3AnAk1n

5 months ago

Response from developer

Your frustration is completely valid, and we feel it too. Expanding state coverage within the mobile application is a priority for us, and we are pushing to add more as plan partners make it possible.

Options

It gives you three options to find all of your information; I lost my babys card whilst he has his first appt tomorrow and this app showed me what that card is and everything on it. Super easy to add new members under you. Thank you.

BHBella Hadid.

7 months ago

Response from developer

Thank you so much for your 4 star rating! We appreciate it and are so glad to have been able to help!

App

I downloaded the myDentaQuest but am unable to access because the State of Georgia isn’t available. However, my dentist office accepts this insurance.

GGaGrandma

10 months ago

Response from developer

We really appreciate you taking the time to share this. Your frustration is completely valid, and we feel it too. Expanding state coverage is a priority for us, and we are pushing to add more as plan partners make it possible.

Doesn’t include every state

Not every state with DentaQuest can use the app and the website is frustrating

Sslasher132002

a year ago

Response from developer

Thank you so much for your feedback. We completely understand your frustration - we are eager to expand to more states too. We are actively working with plan providers to add coverage as quickly as we can.

Won’t let me log in

Although I can login on the website, just fine, the app does not let me login. When I try to reset the password, it tells me my email address is not associated with an account.

DD.O.Ferris

a year ago

Response from developer

I am sorry you are experiencing this issue. Please reach out to mobileappsupport@dentaquest.com, so we can help you out.

Help with Login

Paola was the representative that helped me, she was patient and knowledgeable. Very happy she helped me resolve my issue.

MFMelo Family

a year ago

Response from developer

Thank you so much for your feedback. We are delighted that you had a great experience.

Ire

Muy bueno

Iierju

a year ago

Unable to register

Upon attempting to register an account after downloading the app, the app gets stuck in an infinite loop asking for Member ID/Medicaid ID/etc then parent/guardian info and back to Member ID/Medicaid ID screen.

BBaybay1201

2 years ago

Why is this only for the select few?

I can’t for the life of me figure out why this app would only be for people from certain states…? Medicaid or not like I’m from Louisiana, I also have my dental insurance through DentalQuest, but yet I don’t have any availability to their app because it’s only for people in Texas and whatnot… and it’s so much easier when there’s an app for you to gain access to important stuff like your health and insurance. I think this is an issue that needs more attention and to be resolved…

SShanH7.

2 years ago

Cannot register

Can you put Louisiana on the map?

BBootdiggler

2 years ago

Great

Love it!

XXoBabieee

2 years ago

Response from developer

Thank you for your message! Thanks to your feedback we have updated the Medicaid contact number in the latest version of the mobile app. We really appreciate that you took the time to report this issue so that we can improve the user experience for all.

Dailyn

Muy satisfactorio

KKAG🍀

2 years ago

Developer Message

I'm writing this as a review because I don't know how else to let the people who work on the app see it. But in the app on the "contact us" page, they have the wrong number listed under the "medicaid member contact info". The actual number should have 516 instead of 515. The number they have listed is a scam number. When I called it, they talk about giving people a free life saving necklace and you can hear it's a bot speaking. I just don't want anyone to call that number and give out their personal information.

XXoBabieee

2 years ago

Doesn’t work

If I could get it to work that would be great. Been trying to create an account for over a month now. The app just won’t go past me creating my password, after that just buffers.

DDeleonf

2 years ago

Need to change main dentist

Thank you for making it so easy with this app. Got to see all of the dentist in my area. Saved me a headache of a phone call with 211.

SSabrinnalynn22

2 years ago

Response from developer

Thank you for your feedback! We're happy to hear you were able to update your main dentist so quickly via the mobile app.

Finding a dentist

I found only one office that would take this dental insurance. All the other offices do no longer accept it. I called all the one that were listed. I finally found one office that would take it. The one the was assigned to us on the insurance card no longer took the insurance. I found this to be very disheartening. It concerned me at how inaccurate the website is!

ABAvril & Barkley

3 years ago

Why doesn’t the app work?

I’ve been trying for over a month to register with DentaQuest. The app loads indefinitely at the end of registering and it doesn’t complete it. I don’t see a proper way to do this on the website. It’s inconvenient to call, as I tend to not get the right person within the department. I just want my kid’s membership cards…

MMissScarlett7

3 years ago

Response from developer

Thank you for your feedback! We apologize for the inconvenience in accessing your child's ID card. To further troubleshoot your issue, please email mobileappsupport@dentaquest.com. In the meantime, we are working to make ID cards available via the web. If your child is a member in FL, TN, or OK, you can access his/her card here: www.dentaquest.com/en/digital-id. We'll be rolling out to more plans soon!

I can’t login

I can’t sign into my account it says I have the wrong username or password my only option is to reset password but when I do that i never get the email, I am able to login through the website but not the app and I want to be able to sign in through the app how can this be solved ?

이Y이 young

3 years ago