myDentaQuest User Reviews

Name: myDentaQuest
Rating: 4.9 (2743 reviews)

myDentaQuest

DentaQuest LLC

💪 Health & Fitness

What users say

Summarized from real user reviews of myDentaQuest. Based on 2.7K reviews and a 4.9/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Easy to use
💡Helpful customer support
🚀Efficient app performance

Negative things

🐛Login and registration issues
🔍Limited state coverage
⚠️Inaccurate provider information
🤔Confusing user experience

Top reviews

Most Recent Highest Rated Lowest Rated

Awesome

Love the app helps out a lot finding a nearby provider

$chestercheetah

17 days ago

Louisiana

There is no option for Louisiana on the app

Gh0stFaC3AnAk1n

a month ago

Options

It gives you three options to find all of your information; I lost my babys card whilst he has his first appt tomorrow and this app showed me what that card is and everything on it. Super easy to add new members under you. Thank you.

Bella Hadid.

3 months ago

Response from developer

Thank you so much for your 4 star rating! We appreciate it and are so glad to have been able to help!

App

I downloaded the myDentaQuest but am unable to access because the State of Georgia isn’t available. However, my dentist office accepts this insurance.

GaGrandma

7 months ago

Response from developer

We really appreciate you taking the time to share this. Your frustration is completely valid, and we feel it too. Expanding state coverage is a priority for us, and we are pushing to add more as plan partners make it possible.

Doesn’t include every state

Not every state with DentaQuest can use the app and the website is frustrating

slasher132002

8 months ago

Response from developer

Thank you so much for your feedback. We completely understand your frustration - we are eager to expand to more states too. We are actively working with plan providers to add coverage as quickly as we can.

Won’t let me log in

Although I can login on the website, just fine, the app does not let me login. When I try to reset the password, it tells me my email address is not associated with an account.

D.O.Ferris

10 months ago

Response from developer

I am sorry you are experiencing this issue. Please reach out to mobileappsupport@dentaquest.com, so we can help you out.

Help with Login

Paola was the representative that helped me, she was patient and knowledgeable. Very happy she helped me resolve my issue.

Melo Family

a year ago

Response from developer

Thank you so much for your feedback. We are delighted that you had a great experience.

Ire

Muy bueno

ierju

a year ago

Response from developer

Thank you for your feedback. We are so delighted that you had a great experience.

Unable to register

Upon attempting to register an account after downloading the app, the app gets stuck in an infinite loop asking for Member ID/Medicaid ID/etc then parent/guardian info and back to Member ID/Medicaid ID screen.

Baybay1201

a year ago

Why is this only for the select few?

I can’t for the life of me figure out why this app would only be for people from certain states…? Medicaid or not like I’m from Louisiana, I also have my dental insurance through DentalQuest, but yet I don’t have any availability to their app because it’s only for people in Texas and whatnot… and it’s so much easier when there’s an app for you to gain access to important stuff like your health and insurance. I think this is an issue that needs more attention and to be resolved…

ShanH7.

a year ago

Cannot register

Can you put Louisiana on the map?

Bootdiggler

2 years ago

Great

Love it!

XoBabieee

2 years ago

Response from developer

Thank you for your message! Thanks to your feedback we have updated the Medicaid contact number in the latest version of the mobile app. We really appreciate that you took the time to report this issue so that we can improve the user experience for all.

Dailyn

Muy satisfactorio

KAG🍀

2 years ago

Developer Message

I'm writing this as a review because I don't know how else to let the people who work on the app see it. But in the app on the "contact us" page, they have the wrong number listed under the "medicaid member contact info". The actual number should have 516 instead of 515. The number they have listed is a scam number. When I called it, they talk about giving people a free life saving necklace and you can hear it's a bot speaking. I just don't want anyone to call that number and give out their personal information.

XoBabieee

2 years ago

Doesn’t work

If I could get it to work that would be great. Been trying to create an account for over a month now. The app just won’t go past me creating my password, after that just buffers.

Deleonf

2 years ago

Need to change main dentist

Thank you for making it so easy with this app. Got to see all of the dentist in my area. Saved me a headache of a phone call with 211.

Sabrinnalynn22

2 years ago

Response from developer

Thank you for your feedback! We're happy to hear you were able to update your main dentist so quickly via the mobile app.

Finding a dentist

I found only one office that would take this dental insurance. All the other offices do no longer accept it. I called all the one that were listed. I finally found one office that would take it. The one the was assigned to us on the insurance card no longer took the insurance. I found this to be very disheartening. It concerned me at how inaccurate the website is!

Avril & Barkley

2 years ago

Why doesn’t the app work?

I’ve been trying for over a month to register with DentaQuest. The app loads indefinitely at the end of registering and it doesn’t complete it. I don’t see a proper way to do this on the website. It’s inconvenient to call, as I tend to not get the right person within the department. I just want my kid’s membership cards…

MissScarlett7

2 years ago

Response from developer

Thank you for your feedback! We apologize for the inconvenience in accessing your child's ID card. To further troubleshoot your issue, please email mobileappsupport@dentaquest.com. In the meantime, we are working to make ID cards available via the web. If your child is a member in FL, TN, or OK, you can access his/her card here: www.dentaquest.com/en/digital-id. We'll be rolling out to more plans soon!

I can’t login

I can’t sign into my account it says I have the wrong username or password my only option is to reset password but when I do that i never get the email, I am able to login through the website but not the app and I want to be able to sign in through the app how can this be solved ?

이 young

2 years ago

Verifying state

I’m from the state of Nevada, why is that I don’t have that option for input in order to register?

mcbuno

2 years ago

Response from developer

Thank you for reaching out. At this time, our mobile app supports plans in specific states, and Nevada is not yet available. Thank you for your patience. We look forward to offering more states in the future. Please reach out to our team at mobileappsupport@dentaquest.com for any additional questions.