Not what the hell
What the hell’s tries a lot of times. Not typing is a say, severtimes
Robot is amazing but app is terrible
Constantly dropping connections, every week need to reconfigure cleaner. BT connection and controls are below the expectations
Frustrating
I have had my Dolphin for several years. For some reason the app will not stay logged in. Every time I use the app I have to log in.
Login is BS
You have to enter email and then confirmation code on every login. No facial recognition option. Aggravating waste of time.
Horrible app and product
Sent for a Sent for a repair twice in two month. And the app does not identify my dolphin. It keeps going into a loop. I don’t recommend the app or the product.
Undependable
This is my second pool cleaner with this brand and I have to say, I’m highly disappointed with this product and app. Like clockwork my first one crapped out on just under 3 years. Not wanting to discard it and thinking it’s just a fluke, luckily I had an extended warranty on it through Amazon I was reimbursed and bought the upgraded model and AGAIN, like clockwork the new model CRAPPED OUT on me under the 3 year mark ( 2 &1/2 ) . Customer service is a Nightmare, all automated and no personal contact and the app seems to be horrible with getting the main menu with trying to troubleshoot. My recommendation is, STAY AWAY FROM THIS BRAND AND APP, unless you like being aggravated. Thankfully I got the extended warranty on the second one as well. I will not be purchasing this model again.
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Terrible app
The application keeps singing you off. Once you try yo log in it doesn’t move past your email. You need to sign up as new every time you want to use it.
Decent robot, terrible app
Apple has to fix their horrible review system. If you sort by recent reviews, this app has dozens and dozens of 1 and 2 star reviews. No way this app has a 4+ average rating. I have had the app for almost two years. Always been lacking. Lately, the app acts as if you have never used it before. As everyone is noting, it makes you login with a two factor authentication email every single time. Ridiculous. The connectivity is very inconsistent. My control modules is right up against the house, about 30 feet from the router. I have cameras much farther out in my yard that have no problem staying connected to wifi. The scheduling aspect is very rudimentary. It will not let you choose the longer cleaning cycles or more than one time a day. So what’s the point? Also, there is zero smart technology built into this thing. Instead of systematically moving all around the sides of your pool, it cleans one spot and then wanders around to another spot. Incredibly inefficient. For the price this should be so much better. But they refuse to fix the app and try to make it better. Do your research, read the reviews and pick another manufacturer. Once this bot dies I am definitely looking elsewhere.
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Issues with wi fi blank screen
Update App
Not user friendly
Every time I want to turn my pool cleaner on I have to login with multi factor authentication and then setup my cleaner like it’s the very first time. Every single time. It’s shockingly bad.
App log in process
I get in this day and age you need strong authentication. However this is a pool cleaning app and its authentication method is to get a login code every time. This would be ok if it was a quick process however it takes 2-5 minutes for a token to come through. At which point at times I need a new code. I’m actively looking for a new pool cleaner due to the poor app design.
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Its alright but frustratingly slow
The app is doing what it’s supposed to do but it is super slow, sometime its take ages to load the interface. User interface could have been better though.
Incredibly poor & buggy app
App is so buggy. Most features don’t work. Not worth your time.
Automatically logs out every time it is used.
Put in user email, get login code via email, put this in, use app. Open another app. Go back to MyDolphin Plus app. logged out! Repeat for every single use of the app. Multiple logins in a day… No login persistence. And developer feedback link doesn’t work. So a review it is.
Login PAIN
Seems that the most critical aspect of owning a pool robot is security. Every time I try to use the app, I have to login, again….
Their security requires an email and then you have to wait for and enter the code they sent. Really? Is all of that required? How about remembering me for a few days, and you my face. So much simpler. I don’t use this app anymore, it’s easier to go outside and push the start button. Reconfiguring? It doesn’t remember that either.
Their security requires an email and then you have to wait for and enter the code they sent. Really? Is all of that required? How about remembering me for a few days, and you my face. So much simpler. I don’t use this app anymore, it’s easier to go outside and push the start button. Reconfiguring? It doesn’t remember that either.
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Good, Not Great
I give three stars because the app generally works however there are a few issues that are irritating.
1) Registering the warranty through the app is broken. When you get to the step to upload a receipt the page just blanks out. I had to go find the registration on the Maytronics website.
2) The app never shows the water temp even though my unit can measure it. It either shows three dashes or the temp field doesn't show up at all.
3) For whatever reason there are empty quotes at the top of the screen. What information is supposed to be displayed there that I am missing?
1) Registering the warranty through the app is broken. When you get to the step to upload a receipt the page just blanks out. I had to go find the registration on the Maytronics website.
2) The app never shows the water temp even though my unit can measure it. It either shows three dashes or the temp field doesn't show up at all.
3) For whatever reason there are empty quotes at the top of the screen. What information is supposed to be displayed there that I am missing?
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Undependable
This is my second pool cleaner with this brand and I have to say, I’m highly disappointed with this product and app. Like clockwork my first one crapped out on main just under 3 years. Not wanting to discard it and thinking it’s just a fluke, luckily I had an extended warranty on it through Amazon I was reimbursed and bought the upgraded model and AGAIN, like clockwork the new model CRAPPED OUT on me under the 3 year mark ( 2 &1/2 ) . Customer service is a Nightmare, all automated and no personal contact and the app seems to be horrible with getting the main menu with trying to troubleshoot. My recommendation is, STAY AWAY FROM THIS BRAND AND APP, unless you like being aggravated. Thankfully I got the extended warranty on the second one as well. I will not be purchasing this model again.
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Unreliable rubbish
The app is unreliable and connectivity to the pool cleaner is intermittent at best, frequently needing the cleaner to be power cycled to resolve.
Maytronics Dolphin used to be the gold standard of pool cleaning, they are now the dud standard.
Save thousands, buy something else.
Maytronics Dolphin used to be the gold standard of pool cleaning, they are now the dud standard.
Save thousands, buy something else.
Timings all wrong….
Im afraid the app really is not fit for purpose ! You can’t even do anything if the app is not connected Bluetooth to the Robot (liberty 400) …. Makes no sense !
The timings are all over the place, sometimes it says over 4000 mins, then next screen says two hours … the the finish notification is always an hour later then the actual finish time. How can regular clean and ultra clean be the same time .. it’s just not possible other than it’s the same clean !!Given up reporting to the AI help … only solution is delete app start again 🤷♂️
The timings are all over the place, sometimes it says over 4000 mins, then next screen says two hours … the the finish notification is always an hour later then the actual finish time. How can regular clean and ultra clean be the same time .. it’s just not possible other than it’s the same clean !!Given up reporting to the AI help … only solution is delete app start again 🤷♂️
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App is horrible
Having to log in every time is ridiculous. Fix the app ASAP. No option for FaceID.
