Can’t connect to wifi
Glad this app works for some people. Wish it did for me. Connecting to wifi is a nightmare. You have to step through the whole setup process, just to change networks. And for me at least, it just will not connect anymore.
Was great, now worthless.
It was great for several years, but since the last update the app doesn’t work. It suddenly can’t find our WiFi, even when I have the power unit 10 feet away from our router. The only way to turn it on is manually hitting the button. I purchased this so I could run it remotely.
Setup fails, and the app gives you nothing to work with
I have not been able to complete setup on a Dolphin Premium 60.
The “Looking for your robot” screen almost always finds nothing, no matter how long it runs or how close I stand to the power supply. Once, after many attempts and without doing anything differently, it suddenly found the robot and displayed the correct model and serial number. Tapping “Ok, Next” then failed and returned me to the searching screen. I have not been able to reproduce even that much since.
The only alternative the app offers is scanning the QR code on the power supply, which returns “Code is not supported” with no indication of what that means or which code it expects.
So the two available paths are a scan that finds the robot roughly one time in twenty, and a QR code the app itself rejects. At no point does it explain what failed. Hours gone with nothing to show, and no way to tell whether the problem is the app, the robot, or my phone.
The “Looking for your robot” screen almost always finds nothing, no matter how long it runs or how close I stand to the power supply. Once, after many attempts and without doing anything differently, it suddenly found the robot and displayed the correct model and serial number. Tapping “Ok, Next” then failed and returned me to the searching screen. I have not been able to reproduce even that much since.
The only alternative the app offers is scanning the QR code on the power supply, which returns “Code is not supported” with no indication of what that means or which code it expects.
So the two available paths are a scan that finds the robot roughly one time in twenty, and a QR code the app itself rejects. At no point does it explain what failed. Hours gone with nothing to show, and no way to tell whether the problem is the app, the robot, or my phone.
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DO NOT GET THIS PRODUCT!
After using the app and the cleaner for over a year, the app suddenly asked me to log in. I entered my email address, then it said it would send a code I had to use within 5 minutes. It took over 10. I tried this a dozen times.
Next I followed the links to customer service. Went through the trouble to fill everything out and it responded saying they would contact me within(I think it was) 72 hours. It’s been two weeks.
I’ve tried the app several times since with the same result. So it’s a useless app on my phone right now.
I’m shopping around for a new unit since I don’t want to deal with any company that has this level of user service.
Next I followed the links to customer service. Went through the trouble to fill everything out and it responded saying they would contact me within(I think it was) 72 hours. It’s been two weeks.
I’ve tried the app several times since with the same result. So it’s a useless app on my phone right now.
I’m shopping around for a new unit since I don’t want to deal with any company that has this level of user service.
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Horrible App
The cleaner is great but the app is horrible. Requires a code every single time you launch it. Their system delays sending the code if it sends it at all and by the time you get the code it has timed out. The ability to stay logged in between apps is not there (anymore).
