Unable to look at medication data on the app. So frustrating!!
If I select the second item on the bottom of the app, I get either nothing or an error message. This was really helpful when going to a doctor appointment but now it doesn’t work at all.
This is the worst app ever
It’s gives you a error message when you try to access it
Very poorly put together
I had to call customer service twice to even get set up with the app. It kept telling me verification was invalid after it verified my name and social. Nothing in the app actually works. Like other reviewers mentioned. You mark that you took your med and it still shows that you need to take it. I tried changing my times to take my meds but it doesn’t alert me. I went through to make sure all the settings are on. I had to reset them all individually numerous times. Especially the time zone for some reason.
A specific complaint about exact care, I got them so all my meds would be in one easy package. It makes it very inconvenient when they send me multiple meds “outside of my package” yet still in the same package just not in the little packs with my other pills. It makes for quite the hassle.
Also, they do not communicate well. They caused a nearly 3 week gap in my medication.
Unhappy Customer
A specific complaint about exact care, I got them so all my meds would be in one easy package. It makes it very inconvenient when they send me multiple meds “outside of my package” yet still in the same package just not in the little packs with my other pills. It makes for quite the hassle.
Also, they do not communicate well. They caused a nearly 3 week gap in my medication.
Unhappy Customer
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Capability
For the most part I’m very satisfied with ExactCare. But sometimes the get my medicines wrong. Mostly because of when they submit the Rx to my insurance company. And each time it’s been different medications. Like, they’ll give me a certain amount in a bottle instead of in the pill pack. But like I said. I’m mostly satisfied. Having all my meds already packaged is so much more convenient than having to fill up pill caddy’s every 2 weeks. I signed my mother up too. It used to take me more than an hour to fill her 3 week caddies. I dreaded having to do it. And then there’s mine too. I have stage 4 metastatic melanoma but am in remission. The immunotherapy and the cancer itself have really taken a toll on my body and now I have what seems like 15 medications every day. So having them prepackaged is a God send. Thank you so much ExactCare staff.
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Terrible Customer Service
The concept of the Exact Pack is a good one but their customer service is abysmal.
Every time I call with a question I get transferred to different departments and it takes at least 30-40 minutes waiting on the phone to get a simple answer. I would suggest another online pharmacy if you don’t have 30-40 minutes to wait on the phone for an answer to a simple question
Every time I call with a question I get transferred to different departments and it takes at least 30-40 minutes waiting on the phone to get a simple answer. I would suggest another online pharmacy if you don’t have 30-40 minutes to wait on the phone for an answer to a simple question
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Response from developer
Hello, This issue was caused by the new Face ID feature. We have updated the app to resolve this issue. Sorry for the trouble.
