Poor support for the myFirst ecosystem
My experience with the myFirst ecosystem has been extremely disappointing.
After a firmware update, the camera on my son’s myFirst Fone R2 stopped working completely. I followed every troubleshooting step requested by myFirst, provided video evidence and proof of purchase, and their support team confirmed in writing that the watch would be replaced.
They even requested my shipping address to send the replacement.
They later reversed that decision and ultimately refused to replace the defective watch because it had been purchased through Walmart, despite already knowing this when they approved the replacement.
Their proposed solution was to return to Walmart or use a 30% discount to spend more money buying another myFirst watch directly from them.
For a connected children’s watch that relies on an app, firmware and ongoing manufacturer support, customer service is an important part of the overall experience. Unfortunately, this experience has left me with very little confidence in the myFirst ecosystem or its after-sales support.
After a firmware update, the camera on my son’s myFirst Fone R2 stopped working completely. I followed every troubleshooting step requested by myFirst, provided video evidence and proof of purchase, and their support team confirmed in writing that the watch would be replaced.
They even requested my shipping address to send the replacement.
They later reversed that decision and ultimately refused to replace the defective watch because it had been purchased through Walmart, despite already knowing this when they approved the replacement.
Their proposed solution was to return to Walmart or use a 30% discount to spend more money buying another myFirst watch directly from them.
For a connected children’s watch that relies on an app, firmware and ongoing manufacturer support, customer service is an important part of the overall experience. Unfortunately, this experience has left me with very little confidence in the myFirst ecosystem or its after-sales support.
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My first frame. Complete junk
New purchase today and tried to setup. The software is complete junk, keeps crashing. It has not worked. $139+sgd rubbish. Stay away from this product.
Bugs
The app itself is not bad but a lot of problems and bugs with connection, messages and sometimes with the gps. I have to constantly reinstall the app every week…
Please fix it
Please fix it
별 하나가 아까울 지경
일단 연락처 가족추가가 안됩니다. 뭐 겨우겨우 이것저것 해보다가 우연히 되긴 했는데 위치공유를 하려고 보니 또 안되구요. 어플을 뭐 이렇게 만들었나 모르겠네요. 직관적인 방식도 아니고 설명도 불친절하고 유튭에 나와있는 설명대로 해도 안되구요. 스마트폰 안주려고 이거 했는데 진짜 돈 아까워요. 대충 쓰다가 버려야겠어요. 꼭 리뷰 참고하시고 구매하시길..
개통이슈, 서비스문의(카톡) 미응답
S4 eSIM개통이 안되는데, 카카오톡/유선 모두 서비스 연락이 안됩니다. 시간 지나면 환불도 안된다는데 난감하네요.
