Terrible
Only way to have decent wifi(that still lags) is too get the most expensive plan they have because if you get the cheaper ones and only use it to connect to your tv or your phone it will waste your data and if your lucky you might be able to live in a area where another wifi company and service you
Loading screen of doom
Asks for my face ID to log in and never makes it any farther, just the grey spinning wheel of despair. I literally just want to pay my bills, but NO. Don't even bother with this app, its totally broken.
Can’t log in
Tried logging in a lot of times. Doesn’t let you log in to your account! Tried updating and reinstalling the app also!
Doesn’t work
This app doesn’t work and just loads forever just like their garbage website. It’s impossible to pay bills besides going in or paying over the phone. What a joke.
Fix the app
Goodluck trying to even get the stupid app to open. Even with the unlimited red plan that YOU guys offer i still cant get the stupid app to load in. Sometimes it never will. Theres no point in having this app if it doesnt open. Fix it now
You could learn a new language before this app would even let you log in…
Former employee back when I lived in Alaska; this app has not worked for the last few years EVEN since I worked for the company and even called in this big issue 2-3 times INCLUDING TAKING IT DIRECTLY TO OUR IT SUPPORT TEAM (dayuum..)
I mean I cannot even log in.. I just get the loading circle of death that perpetually increases my rage and dissatisfaction with a (more than likely) billion dollar company that can’t even get a simple app bug fixed…
I deleted and removed the app probably a year or two ago. I had hoped when I reinstalled it now I’d be able to log in since the website through my phone doesn’t even show anything after you log in… but WHAT A SURPRISE THE APP IS STILL BROKEN.
Don’t even bother trying to report, or use this app… save your frustration and find something you enjoy doing instead, your time will be better spent.
I mean I cannot even log in.. I just get the loading circle of death that perpetually increases my rage and dissatisfaction with a (more than likely) billion dollar company that can’t even get a simple app bug fixed…
I deleted and removed the app probably a year or two ago. I had hoped when I reinstalled it now I’d be able to log in since the website through my phone doesn’t even show anything after you log in… but WHAT A SURPRISE THE APP IS STILL BROKEN.
Don’t even bother trying to report, or use this app… save your frustration and find something you enjoy doing instead, your time will be better spent.
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Amazing
Works amazing…when your paying your bills but when chatting with someone it signs you out automatically
No good
I purchased WiFi through GCI customer service for my home in town but apparently there were not enough lines so I have been fighting with the off shore customer service just to get a refund for internet service I paid for and can not receive and can’t even talk to a person who understands the service/issues/problem solving, etc…. Spare yourself! Call MTA
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Glitch
Login doesn’t work on the app, regardless if it’s the website or app.
Useless
The app doesn’t go any farther than the login. The wheel just spins and spins and spins. The website on a mobile device isn’t any better.
Terrible company
This company is terrible at providing service. They are terrible at customer support. Their prices are exorbitantly high and that's all because they have monopoly on coverage in the area and in the lack of competition which is why they act so blatantly crappy. This is one of the worst big companies in Alaska if not the worst.
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Not good
I have several GCI accounts and when I tap on the account name to change it on my iPad the app just crashes. This works fine on the iPhone and not at all on the iPad. It’s been like this for well over a year.
Update July 2024: now I can’t even sign on to the app on my iPhone. The little gear just cranks away forever. What a miserable excuse for an app.
Update July 2024: now I can’t even sign on to the app on my iPhone. The little gear just cranks away forever. What a miserable excuse for an app.
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Good internet, crappy app
I've been trying to add data to my plan due to an influx of visitors the past month and on both the app and website when I check the box to agree to terms and conditionsit completely hides the confirm purchase button.
They need to actually maintain and update the interface more to make it usable, right now it's laughable at best
They need to actually maintain and update the interface more to make it usable, right now it's laughable at best
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Fix your app & services
DO BETTER !
Page won’t load
It will never complete my order. Trying to buy more internet and after I make my selection and check the blue box the screen turns gray and does not process my payment. I am forced to call GCI which always takes over 30 min. GCI takes advantage of all the people who live in rural Alaska. Can’t wait to be through with them once my Starlink is hooked up.
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Can’t set up autopay
Can’t set up autopay because the banner at the bottom covers up the “save changes” button because GCI can’t bother to make a functioning app.
Upgrade towers for villages
I’m trying to pay my bill but I cannot get the app to work passed the log in screen because of the mediocre service. Not only does it cost 5x more than the services provided in Anchorage, it’s constantly disconnecting and the internet access you get realistically won’t match half the speed of whatever you’re paying for.
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English? Please…. Just a dialect
They don’t have American people to talk to.
Terrible
For a telecommunications and internet company, their app is absolutely terrible. Bill invoices don’t load 9 times out of 10, and lots of mystery charges that seem to pop up out of nowhere
Design flaw of “always present” frame
During the chat feature, I can’t click to provide a reply because it is covered by the frame at the bottom of the screen. The same goes for making a one-time payment through the app. If you have more than a couple cards stored, you can’t navigate to the pay button because it is covered by the frame. Super slow for a tech app, running on their network.
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