Annoying and Potential for Fraud
Not much to this app, which is fine. However, when you want to send the card anywhere the screen and cursor is white with no prompt. So you have to press around until eventually you hit the correct spot so you can type in the info. The info you type in is ALSO white, so you can’t see what you’re writing. So you better feel confident that you didn’t mistype or you’ll have sent your insurance information to some random person. That’s NOT A GOOD THING.
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Terrible app
Does not load the pages. Useless app.
Awful
My abusive ex-wife’s name has been on my app for 6 years and NOBODY has removed it no matter how many times I have called and asked. So every time I get medical care, I have to see it. Thanks HAP!
Nothing but the ID cards
This app does nothing to show you your plan information. It only shows your ID cards and a provider directory. Nothing about your EOBs, or how much deductible is left or anything like that. I switched over from BCBS and their app is so much better and more useful. I can see all EOBs and deductible information and what my plan covers and all that. I guess I get what I pay for. I switched to HAP because it was cheaper for my family.
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Garbage
Doesn’t work and there is no support to help. Much like there customer support for any other issues.
Not able to login - invalid login
Never able to login to the app. Can anyone help me please?
Don’t waste your time
This app is just as useless as every customer service rep I’ve spoken too. This app wouldn’t even allow me to login in I kept receiving the error message “invalid login” from the other poor reviews I’ve read it’s been this way for years. Make sense being a subsidiary of Henry Ford hospital.
Good for a copy of your card and find Dr.
You can view your card, find a doc AND get the customer service phone number. Useless app. Need a 0 star option, because zero value added with this app
Not useful at all
The only thing this would be good for us bringing up the ID card BUT my doctors offices want to scan cards in - this makes even that not useful. I recently switched to HAP. My previous providers app was EXTREMELY useful. I used it all the time to check on claims, answer questions, look up info, etc.
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Horrible
Won’t log in correctly.
Call Customer Service
This app is actually terrible. No plan details, no doctor has updated information, the information that is given on the app is wrong. Very disappointed.
The Hap App is Crap
This app is utterly useless! A friend showed me the app for her insurance and it had all the vital information she would need. So I decided to download the app for my insurance and this is the garbage app we got saddled with. There is literally no information besides a photo of your insurance card. I wanted to find out if a certain med was converted, but this useless app isn’t capable of telling me. Save the trouble and sign on to the actual website.
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App Difficulties
I’m new to the Health Plan through my job. I’ve downloaded the app, and it won’t let me log in with my information. I can’t do anything with the app. Would you guys please fix this?
Waste of time
What a waste of time, energy, and space on my phone.
They could hire a kid in high school to develop a more useful app.
They could hire a kid in high school to develop a more useful app.
Needs Apple Health and Wallet support
Okay, the app works—you can get the cards and then email or fax them to your physician. But this is the bare minimum one should expect from an app in this regard. There’s no way to put the cards in the Apple Wallet (this should be a no-brainer) and no way to integrate Apple Health with your medical records from here (again, it’s a no-brainer considering the fact that HAP allows the login from within Health itself). So, sure, the app delivers what it says it will deliver—it’s just that HAP has the ability to deliver a lot more.
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App doesn’t ever work
When this app worked it was great for the convenience of having your insurance cards at your fingertips. We have four children and shifting through cards and making sure they were up to date was a chore BUT this app hasn’t worked for me in some time. I call the help line and they don’t work with the app. Please fix your bugs! It was a great thing when it worked!!
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Errors / Fails
App seems to actually let you login / download cards, etc about half the time if that. Pretty poor functioning app. Use their website if you need to access information.
Nothing has changed in 2 years, really?
The previous review 2 years ago is actually worse now. All you get is an error message, “couldn’t connect to the server”...reported it to our HAP rep and have heard nothing back for over 2 weeks, not even a “we don’t support the app any more” even though they sent all the employees a flyer to download and use. It is a space sucker for your phone storage and that’s about it.
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Worst app ever
Won’t even connect to server whether you’re on WiFi or not. Garbage app.
Sucky
You can almost never get the app to do anything. Something about server not working.
