Unclear Claim Rejection
My claim was rejected without a clear explanation or sufficient details about the reason for the denial. The app should provide a specific explanation and clearly identify what information or documentation is missing so customers can understand the decision and take the appropriate next steps. Very frustrating experience.
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Lots of bugs and crashes
historically, a very poor app. Lots of bugs and crashes, inability to reach certain information, inability to send messages when trying to submit a request. Very frustrated every time i use it.
Awful
The app doesn’t work majority of the time, even after the updates. They also don’t approve 99% of the submitted claims. I’ve tried to resubmit reveipts multiple times and each time, you get a different reason stating they need the date or provider name when it’s literally right there on the receipt??
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Worst App Ever
There are so many functions that do not work correctly. I can’t even send a support request. Error. Error, Error. The worst!
Frustrating!
Constantly getting declined for legit reimbursements! It’s my money! Why are you making it so hard to earn back?!
