BCBSNM vs BASIC Benefits App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BCBSNM
Access your Blue Cross and Blue Shield of New Mexico member information and resources. Manage your coverage, claims, and ID card, find in-network providers, and estimate healthcare costs. Includes features for pharmacy benefits and virtual doctor visits.
- Access coverage, claims, and ID
- Find in-network doctors and facilities
- Estimate procedure costs
- View medical and pharmacy benefits
- Virtual doctor visits via MDLive
- Store ID card in Apple Wallet
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The Blue Cross and Blue Shield of New Mexico (BCBSNM) app provides access to the Blue Cross and Blue Shield of New Mexico member information and resources. BCBSNM app also provides shopping information such as getting a quote and tracking an application. Members can: • Login, register or change password • Easily access coverage, claims, and ID • Check deductible and out of pockets amounts • Find an in network doctor, hospital or facility • Find a nearby urgent care facility • Estimate the costs of procedures, tests and treatments • View patient reviews and average wait time • Search for doctors that speak Spanish • View medical benefits and copay levels • View pharmacy benefits and copay levels • Send ID to Apple Wallet for offline access • View their Explanation of Benefits • Log in via Touch ID • Share ID Card • Members with applicable pharmacy coverage can search for drug information and cost estimates, view and compare nearby pharmacies, and view reminders related to their prescriptions • Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)
BASIC Benefits App
Manage your consumer-driven benefit accounts with ease. Quickly check balances, submit requests, and pay bills on the go. Securely access important account information and store digital receipts.
- Check balances and submit requests
- Access insurance and loyalty cards
- Pay bills by snapping a photo
- Suspend and reestablish BASIC Card
- Facial recognition sign-in
- Consolidate digital receipts
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The BASIC benefits mobile app makes using your benefits easy and keeps you connected 24/7. Save time and hassles while making the most of your benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! The BASIC mobile app offers powerful features like: The ability to check your balances and submit requests - anytime, anywhere. Access important information such as insurance or loyalty cards easily. Snap a picture for handy access when you need it. Pay bills easily. Just snap a photo, submit in the app and BASIC will pay it from your benefit account. Suspend the use of a misplaced BASIC Card and reestablish use when ready. Simplify sign in. Avoid the hassle of remembering and typing passwords with facial recognition. Consolidate receipts digitally. Store photos of receipts and bills for quick access later.
Screenshots
Verdict
The clearest difference is rating: BCBSNM at 4.6 against BASIC Benefits App's 4.4. BCBSNM also leads on device support (3 vs 1). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BCBSNM holds the better App Store score, 4.6 against 4.4. Both are backed by a comparable volume of ratings — 1.5K and 2.2K respectively. Written reviews point the same way: 21% of BCBSNM's written reviews are positive against 14% of BASIC Benefits App's.
Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on October 13, 2026 and October 9, 2026 respectively.
| Parameter | BCBSNM | BASIC Benefits App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (1.5K ratings) — better | 4.4 (2.2K ratings) |
| Positive reviews | 21.2% of reviews — better | 14.0% of reviews |
| Number of ratings | 1.5K | 2.2K — better |
| Update frequency | Fortnightly | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.1 — better | 16.0 |
| Further details — not scored | ||
| Size | 63 MB | 118 MB |
| Age rating | 17+ | 4+ |
| Developer | Blue Cross and Blue Shield of New Mexico | Benfinity, LLC |
Customer experience
BCBSNM
BASIC Benefits App
User reviews
BCBSNM
From 1.5K App Store ratingsWhat we love
- 👍 Easy to use
- 👍 Great app
- 👍 Rather good app
- 👍 Easy Access and Use
- 👍 Very good
Room to improve
- 🐛 Does not pull info
- 🐛 Broken app
- 🐛 Says try again later
- 🐛 PW protection overkill
- 🐛 Login is awful
BASIC Benefits App
From 2.2K App Store ratingsWhat we love
- ⚡ Fast and efficient
- 💸 Easy reimbursement
- 🤝 Helpful customer service
Room to improve
- 🐛 Frequent crashes and bugs
- 🤯 Confusing and unintuitive UI
- 🕰️ Slow processing and long wait times
- 🤔 Inconsistent and unclear policies
- 🔒 Security and login issues
Bugs and requests
BCBSNM
Reported bugs
24 issues- App often does not have spending or cannot connect
- App says 'try again later'
- Password protection is too strict, takes too long to log in
- Cannot reset password, always an error
- Cannot change primary cares or pharmacies
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- Listed providers do not take BCBS or aren't doctors
- App has bugs and lack of integration
- Constant login required
- Touch ID no longer working after app update
- App fails to log in, never recognizes passwords
- App locks user out after password reset
- Cannot get past 'accept our terms' pop-up
- MFA fails, cannot send code via SMS or email
- App only shows ID card, no plan information
- Claims that appear online don't show on app
- Find a provider feature doesn't always work
- Spending tracking is inaccurate
- App does not work from day one
- App pulls up wrong BCBS region and won't let register
- Account not permitted access
- App no longer recognizes userid and password
- Deductible and out of pocket graph shows zero
- Spending tab has an error message
- No information about coverage or costs
Requested features
4 requests- 💡 Make appointments from the app
- 💡 Restore Touch ID feature
- 💡 Expand claims tab with specific info
- 💡 Show deductible and coverage info
BASIC Benefits App
Reported bugs
5 issues- Login screen freezes
- Verification process repeatedly failing
- Reimbursement requests being denied without reason
- Inability to access account history
- App crashing on launch after updates
Requested features
5 requests- Improved notification system
- More intuitive expense categorization
- Seamless integration with banking/payment apps
- Clear explanations of covered expenses
- Ability to edit/delete past transactions
In-app purchases
BCBSNM
No in-app purchases
BASIC Benefits App
No in-app purchases
Questions
Is BCBSNM free?
Is BASIC Benefits App free?
Which has better reviews, BCBSNM or BASIC Benefits App?
Do BCBSNM or BASIC Benefits App have ads?
Which is updated more often, BCBSNM or BASIC Benefits App?
Other comparisons
