Was Useful
I liked the ease of being able to see my balances and submit claims, when it worked. Now I can’t even log in. It just sits on the login page loading.
Unclear Claim Rejection
My claim was rejected without a clear explanation or sufficient details about the reason for the denial. The app should provide a specific explanation and clearly identify what information or documentation is missing so customers can understand the decision and take the appropriate next steps. Very frustrating experience.
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Lots of bugs and crashes
historically, a very poor app. Lots of bugs and crashes, inability to reach certain information, inability to send messages when trying to submit a request. Very frustrated every time i use it.
Awful
The app doesn’t work majority of the time, even after the updates. They also don’t approve 99% of the submitted claims. I’ve tried to resubmit reveipts multiple times and each time, you get a different reason stating they need the date or provider name when it’s literally right there on the receipt??
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Worst App Ever
There are so many functions that do not work correctly. I can’t even send a support request. Error. Error, Error. The worst!
Frustrating!
Constantly getting declined for legit reimbursements! It’s my money! Why are you making it so hard to earn back?!
Version 5.3.0 stinks
When you request reimbursements, the new version (5.3.0), does not allow Health type service and requires searching of service to see if it’s reimbursable but there’s a glitch when I use my device (iPhone 16, iOS Version 26.2). This app was never an issue before when submitted reimbursements.
Bad update
I just updated my app and can no longer move past the login screen. Just a black page.
Confusing
The most difficult app I have ever tried to use. Even the people at basic couldn’t tell me how to make a payment
Reimbursement Services Non Functional
Some reimbursement services become impossible to solve regardless all information be attached.
Easy and Quick
Such an easy app to use and get things done. I’m glad they make it easy to submit reimbursements for FSA expenses. I’ve never waited more than 24 hours for the reimbursement to hit my account.
Useless
I can never log in. Once I verify my account with a text it always tells me something went wrong. I don’t even understand the point in them having an app if it does t work at all.
Customer service
Customer service is the worst
County government member
Terrible service that denies claims even ones that have been doctor authorized for years. No consistency- I’ve proven every instance medically substantiated but only after stress and make ch time diverted from my family & work.
Always Denies
They always deny and ask for receipts constantly. I believe they do this on purpose. They forget this is my money. I’m an adult and know what a covered expense is. Can’t wait to get it of this plan next year.
Always something WRONG!
I am trying to log in to my account. The verification code was sent and all it says instead of logging in is “SOMETHING WENT WRONG”…come on man. I can’t submit ANYTHING!!!😡
Issues all over
App lacks functionality, it’s hard to find denied reimbursement requests, and reasoning for decline that is provided is not clear. Beyond the app, the company is difficult to work with, and support request system does not work.
Unhappy
I just need a mailing address for reimbursement of an insurance payment and can’t find it on this site. Your phone system is even worse.
Costumer service is really bad no one follows up
Still waiting to get help on a transaction costumer service never follows up. If I could give no stars I would
Can’t login
Updated the app and added more bugs. Doesn’t even recognize my account anymore. I have to login on a computer only
