Website mistakes
Several days ago I went heritage website again got to my profile and found out that my name and date of birth were mixed up, the same as my mother’s.. now I’m wondering if the whole chain is correct…..
Free
I have yet to find the “free if canceled by” or even link.
Don’t do it
I’ve had my literal DNA in this app since before Covid and now I can’t even access any of my info. I’m very tech savvy and they are deliberately keeping people from their own information.
Brilliant!
I have been a member of 23andme, Ancestry and MyHeritage and MyHeritage are brilliant, head & shoulders above the other two. MyHeritage traced relatives back to the 13th century, complete with names and family members including 2 relatives who died at the Battle of Flodden Field, which I would have taken more notice of in history classes if I had known I had family there! I am very impressed and will continue with MyHeritage for a long time!
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Not for me
I tried this app and even got charged $150 that they won’t refund. So sign up knowing it’s expensive.
Difficult to use -subscription scam
I gave up trying to use the app and the help is even more difficult to use. Once you have a subscription you are not able to cancel it. I have tried for months without success and still I get no positive responses.
Thieves
This was to good to be true. Paid for a dna kit and they have taken £109 from my account for family searches. This had been done sneakily. I want my money back. They take no notice at all and whatever instructions given to get a refund of money stolen does not work
Beware of hidden charges and terms
I purchased this as a gift and had to create an account in order to the transaction of a bundle box to go through. I have now been charged with a pricey automatic yearly renewal of some subscription I didn’t ask for, nor have I used or activated, as this was a gift for someone else.
disappointed
Extremely frustrating experience. I paid for my DNA test and originally had full access to my genealogy results, including my ethnicity estimate. Now MyHeritage has suddenly restricted DNA features for users under 18, even though I had already taken the test, had access to my results, and have parental consent.
I understand companies can change their policies, but it makes absolutely no sense to take someone’s money and DNA, let them access their results, and then suddenly prevent them from viewing those results because of a new age restriction. There should at least be a clear way for a parent/guardian to manage an existing minor’s kit without making the customer go through a confusing support process.
I paid for my existing test. I shouldn’t have to worry about losing access to results I already received. Very disappointed with how MyHeritage handled this change.
I understand companies can change their policies, but it makes absolutely no sense to take someone’s money and DNA, let them access their results, and then suddenly prevent them from viewing those results because of a new age restriction. There should at least be a clear way for a parent/guardian to manage an existing minor’s kit without making the customer go through a confusing support process.
I paid for my existing test. I shouldn’t have to worry about losing access to results I already received. Very disappointed with how MyHeritage handled this change.
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GREAT
I Love You Great Job 👍🏾
Scam (Should be illegal)
False advertising, saw this app being promoted on youtube as a sponsorship. App doesn’t work at all i will never support this company and anything about it. Customer Support takes forever to get back to you. Everything costs money. And the app couldent find not even 1 Of my relatives.
Free Palestine
What a racist extractivist app, it switched up what my original reading said about my ancestry. Don’t trust these bots.
Best present ever
Fantastic site ,I love it.
$200 charged out of my account
I cannot contact anyone about his phone number doesn’t work nothing. Terrible experience still haven’t received my results
Essai gratuit à 1,99$
Il n’y a aucun essai gratuit
Thieves
This was to good to be true. Paid for a dna kit and they have taken £109 from my account for family searches. This had been done sneakily. I want my money back
Forced subscription
When I ordered my kit and downloaded the app, I was forced to buy a subscription as a “trial” then it was never cancelled. Now I got charged a subscription fee for a whole year, I reported it and requested a refund but still didn’t get a response, and I still cannot cancel the subscription!!! What a scam!
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Terrible
I don’t use my account at all and unfortunately forgot to cancel the subscription. I missed the email I got before getting charged and proceeded to get fully charged a large amount for annual fee with only 25% refunded which is a disappointing. It would have been nice to get a full refund especially being $520. Super disappointed and won’t be recommending to anyone or using again.
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Customer support is teribble
The customer support was so rude and not helpful. They never notified my about the free trial ending and charged a crazy amount then were rude about it
Be wary
After the free trial, no reminder is sent, and the subscription fee is charged immediately. I requested a full refund because I don’t plan to use the service, and the representative offered me two options: a free DNA test or extending my subscription by six months and turning off automatic renewal. I rejected both options because I want a full refund and to close my account given their dishonesty. Not only did they not refund me, but they also never turned off the automatic renewal option.
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