Just stupid.
Why would you offer a free 1 month subscription and then take 6 weeks to get results? What’s the point of a free subscription I can’t use??? Just to charge me over 100 dollars by surprise when it ends? The app doesn’t even sync with the website even though i’m using the same login for both.
Ai has made contact impossible
I paid for the dna add on for genes, you email me a ai question thing to get my address ect to resend a testing kit. I wrote the wrong thing in the wrong box, it wouldn’t let me go back, it wouldn’t let me delete. So I stopped and didn’t summit it. No matter what I did the wrong answers were locked in. I emailed. Nobody answers. I look on the app and all the contact support part leads to … not being able to contact anyone!
Show more
Doesn’t let me log in
I been trying for the last couple of days and it says “log in block for too many attempts try later”, and never works. I been using the web, and it’s great but the app 👎🏼
Not good
I tested my dna and mailed it in it’s been over 4 months and my dna has yet to be tested and there is no customer support just a bunch of runaround in the app and nowhere to ask questions I want my money back but I can’t even request that because zero customer support
App log in
The app won’t let me log in with my Apple ID as I use on my account.
