I Hate JTA
Terrible worst bus transportation in Florida period. Buses never on time or never show up. Don’t believe the reviews on the app it’s A.I.
My Senior Lifeline!
After living in North Carolina for 10 years, I moved back to Jacksonville 14 months ago. When I first arrived, I was so appalled at Florida’s auto insurance rates (7 times higher than my exact policy with the same company in North Carolina) that I immediately sold my car and have been riding Ubers and buses ever since.
After downloading the very useful JTA app, I was delighted to learn that seniors ride free! At age 75, riding free has been a godsend — especially given today’s high inflation rates and the unconscionably high cost of food while living on a fixed income.
Today, a JTA driver I know only as Derrance made my day. He’s one of those good vibe people who can bring a smile to your face just by looking at you. While taking me up and down San Jose Boulevard on the 17 bus, Derrance proved to be a thoughtful and courteous individual who also drew praise from two of my fellow passengers. JTA is fortunate to have such a driver in its midst!
I’d like to thank JTA for its ongoing efforts to improve bus service throughout the Jacksonville area. I also wish Derrance the very best!
After downloading the very useful JTA app, I was delighted to learn that seniors ride free! At age 75, riding free has been a godsend — especially given today’s high inflation rates and the unconscionably high cost of food while living on a fixed income.
Today, a JTA driver I know only as Derrance made my day. He’s one of those good vibe people who can bring a smile to your face just by looking at you. While taking me up and down San Jose Boulevard on the 17 bus, Derrance proved to be a thoughtful and courteous individual who also drew praise from two of my fellow passengers. JTA is fortunate to have such a driver in its midst!
I’d like to thank JTA for its ongoing efforts to improve bus service throughout the Jacksonville area. I also wish Derrance the very best!
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Horrible
The bus is nevertheless on time with the app appointments have been missed
What happened to your app?
You used to be able to choose what time you want to leave what time you want to arrive? Where is that function. It’s Sunday. I don’t wanna ride that bus. I wanna ride a different bus on Monday and I’m not able to find that out through your app. Whatever you did to update this app didn’t work well.
Great ride on the #28 with CeeCee
Review
On June 4, 2026, I had a really great experience on the #28 bus leaving St Johns Town Center going to San Jose Blvd. I don't ride the bus often and CeeCee did several things right to help make my ride successful! CeeCee could tell I was a "rookie" and helped me with scanning my ticket which was giving me trouble. CeeCee was also very patient in helping me know exactly what stop to get off at to avoid having to walk on a sidewalk under road construction. I wish my previous ride experience had been half a good as my ride with her! 10 out 10! Makes me want to use the bus more often. Thank you CeeCee! Great smile and great laugh! Well done!! - Dean
On June 4, 2026, I had a really great experience on the #28 bus leaving St Johns Town Center going to San Jose Blvd. I don't ride the bus often and CeeCee did several things right to help make my ride successful! CeeCee could tell I was a "rookie" and helped me with scanning my ticket which was giving me trouble. CeeCee was also very patient in helping me know exactly what stop to get off at to avoid having to walk on a sidewalk under road construction. I wish my previous ride experience had been half a good as my ride with her! 10 out 10! Makes me want to use the bus more often. Thank you CeeCee! Great smile and great laugh! Well done!! - Dean
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