Always having problems
The driver will always cancel last minute this the fourth time someone has canceled last minute. And today 10/13 one of the reps hung up on me.
DDominique2326
Schedule Changes
The APP is not as user friendly as it could be. I have rides booked for a week since my sister is out of town which leaves me without transportation. I cancelled a trip in order to add a segment. The APP showed cancellation, but would not allow me to rebook it. Ava would not book it because it was 70 hours instead of 72 hours prior to the original trip from my home - which was not changing. A representative took care of it, but it was a long drawn out issue. The system should be set up to allow users to make changes, based on availability, of course. That would certainly cut down on calls to the center.
Show more
Wwemimo
Yes
I’m not computer savvy, and I made this appointment by myself. Awesome. It was so easy.
TPthe In possible
Service provided
Absolutely love using this! I have not had one bad experience. The cars are clean and the drivers are great!
BBr549jeff
Excellent service
Excellent customer service, very helpful and very collaborative
IIsdagi
