Always having problems
The driver will always cancel last minute this the fourth time someone has canceled last minute. And today 10/13 one of the reps hung up on me.
Schedule Changes
The APP is not as user friendly as it could be. I have rides booked for a week since my sister is out of town which leaves me without transportation. I cancelled a trip in order to add a segment. The APP showed cancellation, but would not allow me to rebook it. Ava would not book it because it was 70 hours instead of 72 hours prior to the original trip from my home - which was not changing. A representative took care of it, but it was a long drawn out issue. The system should be set up to allow users to make changes, based on availability, of course. That would certainly cut down on calls to the center.
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Yes
I’m not computer savvy, and I made this appointment by myself. Awesome. It was so easy.
Service provided
Absolutely love using this! I have not had one bad experience. The cars are clean and the drivers are great!
Excellent service
Excellent customer service, very helpful and very collaborative
Awesome service
AliviRide is an exceptional service. The phone staff and app scheduling tools are very easy to navigate and communicate with a live associate! Thank you!!
Great service
I tryed it for the first time a good app and they help you get to and from work i recommend this app
Alivi is AWESOME
I have been several companies and Alivi is the best hands down. They always get me to my appointments early if not on time. I have never missed An appointment with Alivi leading the way. Thank you Alivi for taking care of me and realizing how important my appointments are to me and my health.
Unreliable
They cancel trips at the last minute.
Ride
They pick me up and take me where I need to go for my appointment and bring me home afterwards in a nice vehicle with a courteous driver every time!
Needs to be able to cancel or correct mistakes in the process or app
Couldn’t correct the mistake cause it wouldn’t let me edit the rip to a round trip
Solo
Very cool
😇🙏🏾😇🙌🏾❣️
It is truly an honor to be a part of the AliviRide program. After my driver’s license was medically revoked because of my health conditions, it became extremely difficult to find reliable family members or friends to take me to my weekly doctor’s appointments.
AliviRide has been a true blessing by providing safe, dependable, and top-quality medical transportation. The drivers are professional, caring, and help ensure I never miss the healthcare I need.
Thank you so much for making such a positive difference in my life. Your service is greatly appreciated, and I am incredibly grateful for everything you do. 😊
AliviRide has been a true blessing by providing safe, dependable, and top-quality medical transportation. The drivers are professional, caring, and help ensure I never miss the healthcare I need.
Thank you so much for making such a positive difference in my life. Your service is greatly appreciated, and I am incredibly grateful for everything you do. 😊
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It’s great
I like it AliviRide
Rides
Love the rides although the cars are okay, they are very bumpy and lean a lot on the curves. And whoever sets the pickup times are making them waaay too early!!!! I do not need to be there waiting at my appointment for over an hour!!!! Could you also make sure that the driver speaks English clearly!!!! Thank you.
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Convenient
I love that the rides are booked n drivers are available fast
Door to Door UBER Health….
This is amazing UBER health service provided to me by Humana Medicare Insurance. The AliviRide is easy to manage online, but if you need to speak with someone they’re always available to speak to you and answer any questions you may have. I highly recommend AliviRide.
Mensaje
Son muy responsables
Good service
Only been using it for 5 rides so far, been reliable
Easy booking
Very convenient to get a ride
