Remote
It worked on my previous CX5 it stinks now another failure of a multi Billion dollar company
App needs more options
Honestly, I see the potential of the app but to make a person pay $10 a month just to remote start their vehicle is ludicrous. I just bought a $70,000 vehicle and over the course of a seven year loan you’re paying Mazda another $840 plus the additional years afterwards. I don’t even have the option to make sure or turn on my heated/cooling seats, steering wheel, or front and back window defrosters. I’ll be buying an aftermarket starter once my trial period is up. Overall it’s cheaper and doesn’t give me anymore options than what the app does.
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Needs a lot of improvement
I am in Canada and this app fails more than 95% of the time for me. I am using this app with my 2026 Mazda CX-5 and the remote does not work most of the time. I think there is a scope to include so many features in this app which are missing at the moment. long way to go.
Not that everything is bad, I do see car information like tire pressure, oil percentage etc in the app.
Not that everything is bad, I do see car information like tire pressure, oil percentage etc in the app.
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It good not great
**4/5 Stars**
Overall, the Mazda app does a pretty good job. The remote start feature works well, and it's convenient when you want to warm up your car before heading out. The vehicle location feature is also excellent because you always know where your car is, which could be very helpful if it were ever stolen.
The reason I can't give it 5 stars is that it's missing some features that other manufacturers offer, such as remote seat warming and additional remote vehicle controls. Those extra features would make the app much more complete.
Another downside is the subscription cost. My car was leased, so I received the service free for three years. After that period, I'd have to pay a monthly or yearly fee to continue using it. When you're already spending a significant amount of money on a vehicle, it feels like features like remote start should be included at no additional cost.
If your vehicle still comes with the free trial, I would definitely recommend trying it. If you regularly use remote start or like being able to locate your vehicle at any time, it may be worth paying for. Otherwise, the subscription may not be necessary for everyone.
Overall, it's a useful app that works reliably, but the missing features and ongoing subscription cost keep it from earning a full 5-star rating.
Overall, the Mazda app does a pretty good job. The remote start feature works well, and it's convenient when you want to warm up your car before heading out. The vehicle location feature is also excellent because you always know where your car is, which could be very helpful if it were ever stolen.
The reason I can't give it 5 stars is that it's missing some features that other manufacturers offer, such as remote seat warming and additional remote vehicle controls. Those extra features would make the app much more complete.
Another downside is the subscription cost. My car was leased, so I received the service free for three years. After that period, I'd have to pay a monthly or yearly fee to continue using it. When you're already spending a significant amount of money on a vehicle, it feels like features like remote start should be included at no additional cost.
If your vehicle still comes with the free trial, I would definitely recommend trying it. If you regularly use remote start or like being able to locate your vehicle at any time, it may be worth paying for. Otherwise, the subscription may not be necessary for everyone.
Overall, it's a useful app that works reliably, but the missing features and ongoing subscription cost keep it from earning a full 5-star rating.
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Is good
I like it, does a good job, the menu acces could me more easy but does the job.
Good app but could be better
Although this app has some great features, I wish you could turn on other things in the car (i.e. heating system). Either than that, the app is not bad.
Start button never works
Same
Besoin d’une sérieuse révision
J’étais quand même un peu excitée de découvrir l’appli, moi qui n’ai eu que des voitures analogues et j’ai été très déçue. La mise à jour du statut de l’auto est très lente, plusieurs minutes parfois. Il y a beaucoup trop de notifications inutiles et on ne peut pas modifier lesquelles on veut avoir ou encore les désactiver. Le démarreur à distance ne fonctionne pas malgré l’abonnement gratuit avec achat de la voiture. Les commandes qu’on envoie tel que de verrouiller les portières ne sont pas toujours reçues. Je suis contente d’avoir pu la tester gratuitement car je ne veux pas payer un abonnement pour une application qui ne fonctionne pas à 100 %, surtout que j’ai payé plus de 75K pour l’auto.
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App Rating
Wish it was free like quite a lot of other dealers offer. A great and true member appreciation gesture, would be a free app.
They removed the Car Locked part??
Since I updated, now I can’t see whether my car is locked or not…. why??
Charging for this is silly
The fact that i’m being charged to remote start my car is silly in and of itself even before you realize that the app doesn’t allow you set your ac/heater temps and intensity
Thanks Mazda Servis
Loved
Log in process
The application has become so difficult to log into. I used to just log in using face recognition. Now you have 2 levels and have a verification email code to input. What’s happened, it’s no longer user friendly and over the top with security
Best car ever!
This is my 2nd CX-5. Love the new features- only gave up the last one so my granddaughter could drive a safe car!
Marche comme un mal de cœur
Les demandes plantent une fois sur deux, les mises à jour de position prennent une éternité, ça envoie plein de notifications inutiles. On est en 2026, il faudrait engager des développeurs qui ont de l’allure, c’est gênant tellement ça fait dur.
So convenient for so many reasons
I’ve had this service since its inception and it’s been a huge benefit in so many ways! Not only is it great to start my Mazda remotely, locate my vehicle, and check multiple statuses, but if your key fob battery is weak or dead, it’s great to be able to get into the vehicle and start it up. I can’t recommend this app enough!
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WORKS SPORADICALLY
Sometimes it works sometimes it doesn’t. App stalls a lot. The winter time is the worse time. It’s been numerous times when the app doesn’t work. The app is undependable.
My Mazda
The best application to control and know everything about your vehicle
MyMazda app
Very surprised that the auto start works 1 out of every 50 times tried. Never works when it’s needed. I would never pay money for it. It tells you your doors are unlocked but won’t lock for you when you try to use the lock door feature.
Never thought this would happen, BUT it’s technology for you.
I’ve used the MyMazda app for several years now, and of course had a bit hiccups, but nothing too bad. Well, a few nights ago I decided to use the app to lock my car doors and didn’t think much of it. The next day I went to unlock my door once again with the app and the app was not unlocking the doors. I tried easily about 15 times and it said the same usual message and to give it a few minutes and nothing. Long story short, my husband took my keys and left to a baseball game, and I needed my car seat for my other vehicle which is why I needed to get into the spare 2022 Mazda. But anyways, I decided to call the helpline and was completely blindsided by their response. I was told it shows I locked my car via app the night before and from that point on communication was lost and I now had a communication code popping up and couldn’t access my vehicle and needed to have it towed to the dealer for a diagnosis. I was beyond blindsided by this!!! I felt so overwhelmed by this as I simply just needed my babies car seat and now I have to spend hundreds on a diagnosis when my car was perfectly okay the night before! Well, thank you Jesus for AAA! I decided to contact AAA to get my vehicle unlocked and long behold, I found the key that wasn’t working too well due to my teenager daughter thrashing it, BUT it started the vehicle and boom, everything was well. Zero icons on the dash and the vehicle was perfectly fine! I am beyond disappointed in Mazda and the app process. To be told to spend hundreds between a tow and diagnosis all because the app lost communication between my car is insane to me and frankly eye opening. Everyone needs to beware of this technology and never ever trust it. Sure, it seems neat and cool to have that type of technology, but wow was that beyond stressful and disappointing. Never again. I canceled my MyMazda membership immediately and will never rely on such a thing. Not even on my other vehicles ( not Mazdas ). The phone rep had zero clue what she was talking about and that is exactly the issue with Mazdas hiring process. Hire service advisors or technicians that are trying to move up in the world. Not some customer service rep that had zero idea what she was recommending. Beyond disappointed. I will continue to let others be aware of this app. The Mazda vehicles are amazing itself, but the app is a huge trap whether it be immediately or years using it.
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