Frustrating and Unreliable App
This app is constantly having issues. Half the time I can’t log in, and when I finally do, I get error messages trying to access different features. Whether I’m checking my card information or simply trying to view my balance, something always seems to go wrong. It’s extremely frustrating not being able to access my own banking information when I need it. This app seriously needs improvement.
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Satisfied customer
Love the smiling faces when I visit the bank! Tellers always so helpful!!
App
Easy to navigate.
Mobile App
Easy to use!
Positive
Always what I need when I need it!
Definitely worst financial app in the market
One example is the Deposit tool in app Doesn’t work with vpns?
🌝
👏
Needs some approvement
Devs will need to work on improving this app, the account details does not reflect properly on keeping track of the balance, delays on transaction causing a negative once everything is post. I noticed when making a purchase, it takes 3-5 days to post or longer
App always crashes
I’ve been with this Bank for over a year now and I have had numerous issues out of the application. The bank does not regularly update this application and makes it hard for its consumers to turn off and on their card and control most of their banking features.. as the consumer of this Bank would enjoy regular updates to ensure against app crashes, especially when the consumers are on vacation it creates a substantial hardship!
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Too much
Stop asking me
Great
Best banking experience I have had
Great
Great app great bank
It’s good
I am able to do most of what I need to do. I still can’t read the messages, but I guess they aren’t that important.
Worst bank ever
This is a horrible bank the customer service is even worse they can’t figure out what’s wrong with my card has my money held
Personnel and Services
Staff and products have been exemplary across the spectrum.
Review
Good place to keep your money
Get Better Devs
Would highly consider looking into getting new developers for this product. The amount of time this app has issues is insane. Just trying to unlock and lock your card requires anywhere from 3-5 reload attempts. Sites/session connection seem to always crash (could be the API just a guess) Mid U.I btw. For some reasons I always see issues increase with this app and services after hours. And there is no one to talk to other than a robot I can’t even call it A.I…shame. Overall app has technical issues and up- issues. The bank itself needs to work on the customer service and better transparency.
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Response from developer
We hear you and appreciate your feedback. We're always working to improve the app, and we'd love the chance to address any issues you're facing. Please email us at DigitalServices@MyNCU.com, and someone will get in touch with you soon.
Horrible “bank”
Extreme sub-par customer service. App frequently “under maintenance” - no ATM’s. Frost bank is MUCH better
Printer is major limitations
The paper selection in the printer part of this app is only US legal (legal size). The PDF that shows is designed for US letter (letter size). When one goes to print a letter size document on legal size, it ends up screwed, very messy. I can save the document to my iPad, and open it up in another app and continue to print in letter size paper. This app’s software needs to be fixed.
Update: the limitation also applies to my iPhone, so it has to be in the app. All my other apps can print in several different formats, including US Legal.
Update: the limitation also applies to my iPhone, so it has to be in the app. All my other apps can print in several different formats, including US Legal.
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Response from developer
We're sorry to hear you're having trouble. Our team is here to help - please reach out to us at DigitalServices@MyNCU.com or call us at 214-748-9393 so we can work on a solution together.
Service
Friendly service
Response from developer
Thank you for your feedback! We're always looking for ways to make banking with us as seamless as possible. Glad to hear the app is working well for you!
