Free

Details

  • Released
  • Updated
  • July 1, 2020
  • August 5, 2026

Features

MyNYCERS screenshot #1 for iPhone
MyNYCERS screenshot #2 for iPhone
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MyNYCERS screenshot #8 for iPhone
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About

Access important financial documents like tax statements and pension award letters. Manage your appointments by scheduling, rescheduling, or canceling them directly within the app.

View 1099-R Statements
Access Option Election Letters
View Pensioner Award Letters
Schedule appointments
Reschedule appointments
Cancel appointments
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What users say

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What's New in MyNYCERS

1.0.66

August 5, 2026

- Various Fixes

User reviews

App is not working!

I have previously used the App, but recently after “updates” it will not open after entering my name and password. I have deleted the App (multiple times) and reloaded it, but to no avail. There is some bust in the app and it should be corrected. I can however log in via the website, however the functionality on the web is not ideal.
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Terrible

I can’t even log in. App just freezes. As important as this app is, this is annoying and it’s exhausting. Just trash

App Crash

when i type my credentential info, to login , it won"t log me in , i have to due from the google chrome, please fix this issues 😡😡😤😡😤🤬😖😣😠 ASAP

The City of New York Should Be Ashamed…

The application for the the retirement system for employees of the City of New York is an embarrassment to New York City. There’s no app preferences available and it’s glitchy AF! And what happened to dark mode?! It’s like somebody wrote this program on a 5.5” floppy disk and the city is just too cheap to upgrade. I pay way too much in taxes and they can’t even provide a decent app. SMH.
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Terrible terrible app

MyNYCERS REALLY NEED TO GET IT TOGETHER WITH THIS APP IF YOU FORGET YOUR NAME OR PASSWORD YOU TRY TO RESET IT IT WON’T LET YOU RESET IT AND THEN SAYS ERROR TRY AGAIN AND IT’S REALLY A SHAME THAT THAT PEOPLE HAVE TO GO THROUGH THIS WITH THIS APP MYNYCERS THE COMPANY REALLY NEED TO INVEST IN THE BETTER APP. IT’S RIDICULOUS. WHAT YOU HAVE TO GO THROUGH.
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User experience

🐞

Reported Bugs

18 issues

App will not open after entering credentials

Bug

Password reset link never arrives

Bug

Multi-factor authentication error

Bug

App does not recognize its own OTP

Bug

App crashes often

Bug

Date picker only allows selecting current date

Bug

Password length limited to ~21 characters on app

Bug

App states device is rooted/jailbroken when it is not

Bug

Android version not downloadable or incompatible

Bug

App freezes

Bug

Confirmation/verification emails not received

Bug

Website locks users out for five days without notification

Bug

App closes when trying to get a PIN

Bug

Cannot log in via the app, only website

Bug

Cannot apply/register for membership

Bug

Error messages when trying to log in

Bug

Cannot access information due to error messages

Bug

Cannot engage 'continue' on online forms

Bug

Requested Features

6 requests

Add Face ID login

Feature

Implement dark mode

Feature

Improve password reset process

Feature

Allow longer password lengths

Feature

Notify users of app updates via email

Feature

Implement two-factor verification

Feature

FAQ

What can I do with this app?

This app allows you to view important financial documents such as 1099-R Statements, Option Election Letters, and Pensioner Award Letters. You can also manage your appointments by scheduling, rescheduling, and canceling them directly through the application.

Is this app free to use?

Yes, the application is available for free. There are no charges associated with downloading or using its core features.

What kind of documents can I view?

You can view select documents related to your NYCERS membership. This includes tax-related documents like 1099-R Statements, as well as important letters concerning your pension options and awards.

Can I schedule appointments with NYCERS using this app?

Yes, the app provides functionality to schedule new appointments with NYCERS. It also allows you to reschedule existing appointments or cancel them if your plans change.