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MyNYCERS

MyNYCERS

by New York City Employee Retirement System

163 ratings
53 reviews
💰 Finance
Free

Details

Released
July 1, 2020
Updated
October 21, 2026

Features

Developer

New York City Employee Retirement System
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❓4 answered
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About

Access important financial documents like tax statements and pension award letters. Manage your appointments by scheduling, rescheduling, or canceling them directly within the app.

✓View 1099-R Statements
✓Access Option Election Letters
✓View Pensioner Award Letters
✓Schedule appointments
✓Reschedule appointments
✓Cancel appointments
Show original description

What users say about MyNYCERS

Reviews of MyNYCERS are mostly negative: the Finance app is rated 2.1/5 from 163 App Store ratings. What users like most: decent functionality once logged in, can complete tasks online without mailing forms. Top complaints: app not working/opening, login issues (incorrect credentials, password reset failures). Summarized from real user reviews.

Positive things

  • 👍Decent functionality once logged in
  • 👍Can complete tasks online without mailing forms

Negative things

  • 🐛App not working/opening
  • 🐛Login issues (incorrect credentials, password reset failures)
  • 🐛Glitchy and buggy performance
  • 🐛Error messages frequently encountered
  • 🐛App crashes often
  • 🐛Website and app are insufficient
  • 🐛No app preferences available
  • 🐛Dark mode missing
  • 🐛Registration issues
  • 🐛Multi-factor authentication errors
  • 🐛OTP not recognized
  • 🐛Cannot update beneficiaries due to date picker issues
  • 🐛Password length limitations on app
  • 🐛Jailbroken device detection issues
  • 🐛Device compatibility issues
  • 🐛Slow app performance
  • 🐛Inability to apply/register
  • 🐛Confirmation/verification emails not arriving
  • 🐛Website locks users out for extended periods
  • 🐛Cannot view documents/1099s
  • 🐛App closes during PIN entry
  • 🐛Arbitrary error messages on forms
See all reviews

What's New in MyNYCERS

1.0.68

October 21, 2026

- Various Fixes

User reviews

Most RecentHighest RatedLowest Rated

Not working

The app isn’t working and hadn’t been for months now. When I click on the app, I get a black screen for a second before it crashes and closes.
AFalways thinking about food

Needs work

App stoped working after last update.
C0Cooking pizza 007

App is not working!

I have previously used the App, but recently after “updates” it will not open after entering my name and password. I have deleted the App (multiple times) and reloaded it, but to no avail. There is some bust in the app and it should be corrected. I can however log in via the website, however the functionality on the web is not ideal.
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MMarshMountain

Terrible

I can’t even log in. App just freezes. As important as this app is, this is annoying and it’s exhausting. Just trash
PRPlant run

App Crash

when i type my credentential info, to login , it won"t log me in , i have to due from the google chrome, please fix this issues 😡😡😤😡😤🤬😖😣😠 ASAP
Aangelito6666&$&@@
See 48 more reviews

User experience

🐞

Reported Bugs

18 issues

App will not open after entering credentials

Bug

Password reset link never arrives

Bug

Multi-factor authentication error

Bug

App does not recognize its own OTP

Bug

App crashes often

Bug

Date picker only allows selecting current date

Bug

Password length limited to ~21 characters on app

Bug

App states device is rooted/jailbroken when it is not

Bug

Android version not downloadable or incompatible

Bug

App freezes

Bug

Confirmation/verification emails not received

Bug

Website locks users out for five days without notification

Bug

App closes when trying to get a PIN

Bug

Cannot log in via the app, only website

Bug

Cannot apply/register for membership

Bug

Error messages when trying to log in

Bug

Cannot access information due to error messages

Bug

Cannot engage 'continue' on online forms

Bug
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Requested Features

6 requests

Add Face ID login

Feature

Implement dark mode

Feature

Improve password reset process

Feature

Allow longer password lengths

Feature

Notify users of app updates via email

Feature

Implement two-factor verification

Feature

FAQ

What can I do with this app?

This app allows you to view important financial documents such as 1099-R Statements, Option Election Letters, and Pensioner Award Letters. You can also manage your appointments by scheduling, rescheduling, and canceling them directly through the application.

Is this app free to use?

Yes, the application is available for free. There are no charges associated with downloading or using its core features.

What kind of documents can I view?

You can view select documents related to your NYCERS membership. This includes tax-related documents like 1099-R Statements, as well as important letters concerning your pension options and awards.

Can I schedule appointments with NYCERS using this app?

Yes, the app provides functionality to schedule new appointments with NYCERS. It also allows you to reschedule existing appointments or cancel them if your plans change.