Terrible terrible app
MyNYCERS REALLY NEED TO GET IT TOGETHER WITH THIS APP IF YOU FORGET YOUR NAME OR PASSWORD YOU TRY TO RESET IT IT WON’T LET YOU RESET IT AND THEN SAYS ERROR TRY AGAIN AND IT’S REALLY A SHAME THAT THAT PEOPLE HAVE TO GO THROUGH THIS WITH THIS APP MYNYCERS THE COMPANY REALLY NEED TO INVEST IN THE BETTER APP. IT’S RIDICULOUS. WHAT YOU HAVE TO GO THROUGH.
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Doesn’t work
My future feels secure
App & website
It really is a shame that NYCERS cannot invest some money into a much better app & website. Too many glitches and bugs. I’ll be more detailed and say it’s the sign on glitch! It’s totally bad!
Once signed on, it’s pretty decent how you can become self sufficient and complete task online without mailing forms the antiquated way.
Even after typing in the TOTALLY correct user & password, the system indicates that it’s incorrect 😐
Then, when you shoot for a password reset, the link NEVER arrives to your email on file!!
Get it together guys! NYCERS provides service to way too many folks to have an insufficient platform!
Once signed on, it’s pretty decent how you can become self sufficient and complete task online without mailing forms the antiquated way.
Even after typing in the TOTALLY correct user & password, the system indicates that it’s incorrect 😐
Then, when you shoot for a password reset, the link NEVER arrives to your email on file!!
Get it together guys! NYCERS provides service to way too many folks to have an insufficient platform!
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no way to log on
tried to get on with my phone,ipad,MS edge and google chrome without success multifactor authentication error. so i guess i have to hope they send me whatever the secure message was in the mail.bravo!!
New app, zero star
New app is garbage, it doesn’t even recognize its own OTP. No way to login on mobile phone with a non working app
Frustrated member.
Visit website for updates.. still unsuccessful. Visited office to request update… still not resolved. Tiresome!! Years of service remains incomplete. Needs a lot of work and attention!!
Do better
This have to be one of the worst apps ever created. Is quite embarrassing that this app or service is for the financial benefit of the people and yet the app crashes often, if you forget your password is incredibly hard to find a way to reset it because it sends you to a page where you don’t need to be instead of RESETING and CREATING A NEW PASSWORD. What is this app made out of fake money?
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Shameful
This is what we depend on to get access to our hard earned pension information and it works like a $1 broken toy. Shameful!!!
I might have to obtain legal assistance
Ive been trying to complete a buyback application for 7 months, and they only now tell me I need a form 321 and that it will take almost 2 years to do it. And who knows what they will say in two years. It’s time to lawyer up.
Can’t update the app
Can’t update the app
Horrible
This app is just as bad as NYCERS is.What would you expect from them.These are the same people that managed your pension..
Error messages .
Something wrong with this App, I am able to get in but access any information , kept on getting error messages to contact NYCERS , contacted. them several times , but tech ever called back , I am still in limbo .
Face ID
Can you add Face ID login?
Bad bad bad
Can’t believe they still have not fixed the problems this app has, poor rating and nobody seems to care.
MyNYCERS
This app is a joke. I have been trying to register for a year and still haven’t been able to get approved..
I will have to go in person to have someone help with the issues regarding this app. Meanwhile, payment from my check is being made to my retirement account every 2 weeks
I will have to go in person to have someone help with the issues regarding this app. Meanwhile, payment from my check is being made to my retirement account every 2 weeks
Horrible
For the amount of money that Nycers spends on management, one would imagine you could have an app that works in largest city in the United States. It is horrible.
If I could give 0 stars I would
App always crashing and now it’s telling me about new features coming soon for the past 2 weeks!!
Ridiculous
Needed to download my w-2 form and went on the website, after numerous attempts to log in, it says to reset password, it’s says we will send you a new pass word which never comes, at that point I try calling which is another disaster with a 2 hour wait, my advise to NYSERS is if you don’t have enough staff to handle the calls (🤔) then fix your online services so we won’t have to call
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Not functioning at all
This app deserve a 0 star. First, you can’t register using this app. Second, even if you are registered, you can’t login with the right login info. Lastly, you can’t get any help or whatsoever from anyone at NYCERS about your account registration.
Warning
This app requires a lot of work. Horrible service you’ve been warned.
