MyNYCERS vs Family Security Plan (PFP)
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyNYCERS
Access important financial documents like tax statements and pension award letters. Manage your appointments by scheduling, rescheduling, or canceling them directly within the app.
- View 1099-R Statements
- Access Option Election Letters
- View Pensioner Award Letters
- Schedule appointments
- Reschedule appointments
- Cancel appointments
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- View select documents, such as 1099-R Statements, Option Election Letters and Pensioner Award Letters - Schedule, reschedule and cancel appointments - And more!
Family Security Plan (PFP)
Manage your supplemental insurance policies and make payments easily. View policy details, pay premiums or loans, and set up recurring payments for convenience.
- View policy details
- Make premium payments
- Make loan payments
- Save recurring payment sources
- Express payments
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Since 1973, The Family Security Plan® has been connecting credit union families with high quality supplemental insurance plans designed to help protect their financial futures. Now you can view detailed information about your policies, easily make policy premium payments or loan payments, and save your recurring payment sources for express payments, all through the mobile app.
Screenshots
Verdict
The clearest difference is review sentiment: Family Security Plan (PFP) at 100% against MyNYCERS's 4%. Family Security Plan (PFP) also leads on iOS requirement (15.0 vs 17.0). MyNYCERS's advantage is rating (2.1 vs 1.8) and ratings volume (163 vs 5). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyNYCERS holds the better App Store score, 2.1 against 1.8. That said, the two scores are not equally well evidenced: MyNYCERS has 163 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 4% of MyNYCERS's written reviews are positive against 100% of Family Security Plan (PFP)'s, so the app with the better star average is not the one people write more warmly about.
MyNYCERS ships an update monthly, Family Security Plan (PFP) every 6 weeks. Both last shipped on October 24, 2026.
| Parameter | MyNYCERS | Family Security Plan (PFP) |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (163 ratings) — better | 1.8 (5 ratings) |
| Positive reviews | 3.8% of reviews | 100.0% of reviews — better |
| Number of ratings | 163 — better | 5 |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 43 MB |
| Age rating | 9+ | 4+ |
| Developer | New York City Employee Retirement System | Security Mutual Life Insurance Company of New York |
Customer experience
MyNYCERS
Family Security Plan (PFP)
Bugs and requests
MyNYCERS
Reported bugs
18 issues- App will not open after entering credentials
- Password reset link never arrives
- Multi-factor authentication error
- App does not recognize its own OTP
- App crashes often
Show 13 moreShow fewer
- Date picker only allows selecting current date
- Password length limited to ~21 characters on app
- App states device is rooted/jailbroken when it is not
- Android version not downloadable or incompatible
- App freezes
- Confirmation/verification emails not received
- Website locks users out for five days without notification
- App closes when trying to get a PIN
- Cannot log in via the app, only website
- Cannot apply/register for membership
- Error messages when trying to log in
- Cannot access information due to error messages
- Cannot engage 'continue' on online forms
Requested features
6 requests- Add Face ID login
- Implement dark mode
- Improve password reset process
- Allow longer password lengths
- Notify users of app updates via email
Show 1 moreShow fewer
- Implement two-factor verification
Family Security Plan (PFP)
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyNYCERS
No in-app purchases
Family Security Plan (PFP)
No in-app purchases
Questions
Is MyNYCERS free?
Is Family Security Plan (PFP) free?
Which has better reviews, MyNYCERS or Family Security Plan (PFP)?
Do MyNYCERS or Family Security Plan (PFP) have ads?
Which is updated more often, MyNYCERS or Family Security Plan (PFP)?
Other comparisons
