Not functional
Much worse than before.
I would like to continue to sign in with biometrics and/or my username and password, instead of verification and having to check email every single time. There are the same features in all of the bottom menus, pulldown menus and splash page. Phone numbers listed in certain areas are only for commercial insurance holders, not OHP. Told it was because there is only room for one phone number. Why bother letting OHP people use the app at all? The app settings section has no features of value. The provider directly is very difficult and time-consuming to use.
I would like to continue to sign in with biometrics and/or my username and password, instead of verification and having to check email every single time. There are the same features in all of the bottom menus, pulldown menus and splash page. Phone numbers listed in certain areas are only for commercial insurance holders, not OHP. Told it was because there is only room for one phone number. Why bother letting OHP people use the app at all? The app settings section has no features of value. The provider directly is very difficult and time-consuming to use.
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Just uses website
The app just launches the website for login and use. Older versions were a real app, now it is useless.
Horrible app
I liked the old app can’t seem to find anything on this new one
Great app
All the details I need on the go. If there is something I need that is not on the app, a quick call to customer service resolves my questions. I love that I get a live person and not a phone tree with endless loops.
Great
Easy to check my benefits and view explanation of benefits. Loads quick as well
Takes money yet can’t pay bills
They take your hard earned income to “help you” but then don’t cover a visit, and their auto answering machine says they’re only open 8am to 5pm PST. It’s PDT. They steal all your money and don’t know how time works? Wild.
Unreliable and Bad
App barely works. Takes forever to load, and if it does, expect error messages for most things. Great insurance but horrible app
Very Limited
Nothing like Regence or other majors, if you’ve ever used those. Barely adequate. And the website is equally poor on mobile devices, and says so!
Long way to go for good technology supporting customer self-service.
Long way to go for good technology supporting customer self-service.
New features and reliability update!
The PacificSource app update has made managing health on the go much easier. Its user-friendly interface allows me to quickly check coverage details, claims, explore prescription drug options, and locate nearby providers. The real-time updates and digital ID card access are particularly handy for simplifying health insurance management.
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Doesn’t work for blind user using voiceover
Not accessible for blind person using voiceover.
for plan details it puts up an unreadable file that looks like a PDF.
So other than information I already have it’s pretty useless.
for plan details it puts up an unreadable file that looks like a PDF.
So other than information I already have it’s pretty useless.
Not fully functional
The contact Pacific Source-email function doesn’t work. No alerts for new EOBs. The EOBs are lumped together. Cannot make changes to profile, contact preferences, etc. Not a very functional app!?
Unreliable
New account and coverage starts in a few weeks. Can’t do hardly anything on the app without it crashing. Website access has no problems.
Love the electronic ID card
Love the electronic ID card, don’t need to search in my purse for my card…
Terrible!! Terrible!! Terrible!!
Yes this app is terrible! You can’t view claims only EOBs. Can’t figure out how to add spouse to account to view their EOBs (or their claims). We have coverage through another carrier as well and their app is 1000% times better. Not only can we view coverage, and find a doctor on the other app, but we can view claims history too (for everyone on the policy)!! It would save so many phone calls to Pacific Source CS if we could just see all of our claims while using the app! Get it together Pacific Source!
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TERRIBLE DESIGN
I used to critique websites in order to make some pocket change. This is one of the most user unfriendly designs I’ve seen. The search feature is overly complicated and doesn’t give the results like it should. I’m on an iPhone 7. I should be able to put in my insurance ID number, the type of doctor I need and get results. I should not even have to put in my insurance plan because my ID number should be enough.
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Doesn’t actually work.
Can’t download the member handbooks.
app simply does not work
The app does not work on my iPhone. It is frozen on the first step, “select your plan” page making it impossible to use.
I see many other people have problems using this app, given the very low rating.
It is important for people to have access to their explanation of benefits. PacificSource: Please have the development team fix your app.
Thank you.
I see many other people have problems using this app, given the very low rating.
It is important for people to have access to their explanation of benefits. PacificSource: Please have the development team fix your app.
Thank you.
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Worst
You have no access to anything important, can’t set appointments or even find out who your doctor is, seems PacificSource is waisting my time on purpose with this app that does nothing real,
Please create same portal features for OHP patients
OHP patients cannot see any of their personal information, visits, claims etc…so there’s no point in using intouch unless you have their private insurance. It’s literally the same general info as on the website (handbook, find a doctor etc..) Sad, the same importance is not given to OHP patients.
This would help not only patients to see how many specific visits they have left and so forth, but also save the Pacific Source phone operators lots of time in having to take so many calls to clarify such things.
This would help not only patients to see how many specific visits they have left and so forth, but also save the Pacific Source phone operators lots of time in having to take so many calls to clarify such things.
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Find provider feature doesn’t work
No matter how broad you put the criteria it doesn’t find anything. All the app is good for is tracking your deductible and seeing what is covered
